Qatar Airways

✅ Trip Verified | Manchester to Bangkok via Doha. The service on board was excellent after my last experience with them it was definitely a massive improvement. Doha to Bangkok flight QR832, on 25th October the stewardesses serving seats 32 and 33 H,J,K window seats were absolutely fantastic we were travelling as a group of 6 3 adults and 3 children. Their attentiveness to the children was brilliant and beyond expectation. Flights back from Bangkok and Doha to Manchester we had a stopover of 4 days in Doha were fine too. The problem was the Bangkok check in staff. If you are travelling from Bangkok make sure that you power banks have a capacity label on because Bangkok Airport security will not allow it to go through if it doesn’t have a capacity label which I learnt to my expense! Mine that I had had for 5 years was in my bag and as going through security must have fallen out of my bag so they checked it and cos it didn’t have a label they refused to let it through. I went back to check in to ask for assistance and staff could only give me advise to take it to the post office and post it to my Uk address (I did go to post office but they refused saying they can’t post batteries). The lack of attentiveness of this check in staff and then her colleague was disgusting. The issue here wasn’t the power bank but it was the sentimental value it had attached to it that can never be replaced. I found out later if staff had given me a letter to say that they give permission for me to take it on the plane then Bangkok Airport security would allow me to take it.

Not Verified | Melbourne to Munich via Doha. Flew with Qatar for the first time to Europe, normally I fly with Emirates but thought to try out Qatar Airways this time. So glad I did. On our first flight to Doha, my seat was broken, the seat recliner would not stay upright. Not fun on what is to be a long 15 hour flight. I notified the flight attendant of this at the beginning and was told they will look into it and then left. I wasn't expecting much on an economy fare but 5 minutes later the flight attendant comes back with his supervisor and within minutes my seat was fixed. The supervisor was Deyan and he was exceptional - after fixing my seat, he looked after me and my mother for the entire flight making sure we were comfortable and checking on us from time to time. His customer service and skills was outstanding and because of him, my mother and I have raved about Qatar Airways and will definitely use this airline for our future travels. Thank you to Deyan and the cabin crew for looking after us on our flight with Qatar Airways. What a great first experience!

Not Verified | Cardiff to Cape Town via Doha. I missed my connecting flight from Doha to Cape Town and was stranded at the airport at 01h40, as you can imagine I was very stressedd. One of the staff, Londikile, kindly comforted me and calmed me down and escorted me to the Transit desk on the other side of the airport. She went to liaise with one of the Supervisors, and they managed to get me onto the next flight to Johannesburg at 07h00. I am truly grateful for the kindness, shown towards me by these 2 special ladies and the staff at the transit desk, who also assisted me, so that I could contact my family in Cape Town. I can see why Qatar Airways has won awards over the last years, as it is due to their friendly service, professionalism and their culture towards their customers. Please convey my heartfelt thanks to these 2 employees, they went beyond and above.

✅ Trip Verified | Helsinki to Jakarta via Doha. First time with Qatar and first time with Boeing 787. First leg was with A350 and this was pretty decent flight. Seats were great, entertainment was great and touch screen worked smoothly. Service with mainly Asian cabin crew was excellent. BI found the food literally suck, my wife said she cannot eat hers.

✅ Trip Verified | Mahe to Langkawi via Doha on 22 October. My flight couldn't land at my destination due to bad weather, which I understand, We were meant to arrive at 5pm but we didn't arrive at our hotel in another part of Malaysia until 10pm. We were informed at 11.30pm that we would get put on the next available flight in the morning. I was told to wake up at 3am for a 4am departure, at the airport I was informed I was not on that morning flight as their wasn't enough space for me and my flight not due to depart until 4:30pm. Frustrated that I missed a night in my hotel I was now angry that I had little sleep and was forced to wake up for a flight that wasn't booked for me. Very poor communication and no apologies were given just that they were "trying their best". At the airport there was no manager around, there should have been a manager dealing with the passengers on this flight. I was informed that I had missed the shuttle back to the hotel so I had to wait another hour until the next shuttle arrived. I demanded they pay to put me in a taxi but they refused. I asked for them to phone Qatar customer service line but they declined. I finally got to the airport and once again my flight was delayed by a further 2 hours. I didn't arrive at my destination until 11pm that night. So a full day wasted. I arrived 31 hours after I was scheduled to arrive at my destination. Qatar Airways refused to provide compensation. I think this is disgraceful customer service. I will personally never recommend or book with them again.

✅ Trip Verified | My flight from Melbourne to Doha on 5 November 2019 was cancelled at the last moment. We had to disembark and wait for 2 hours to be told that the flight is cancelled and they cannot tell us when we will be rebooked again. They have provided no compensation and I didn’t have travel insurance.

✅ Trip Verified | Nice to Bangkok via Doha. I travel regularly between Bangkok and Nice and between Bangkok and the Middle East, and have used Emirates for several years. This time I opted for Qatar, keen to experience the Best Business Class and they also had a saver fare which caught my attention. Nothing to fault in the cabin, seat layout, service etc on the Nice to Doha sector. Quiet, comfortable journey. Outstanding lounge in Doha with a quiet area - ideal for a four hour stopover. The lounge in Terminal 1 at Nice is a tawdry affair but it's the same with the shared lounge for Emirates in Terminal 2. Doha to Bangkok on an old Boeing 777 with a 2x2x2 seat configuration. This is the world's best business class I asked myself. Noisy Boeing 777, uncomfortable seats. So this is what you get for a saver fare? Pyjamas, yes - mattress no.

✅ Trip Verified | Gatwick to Colombo via Doha. We arrived at check out before it had opened, to wait 1 hour 40 minutes to check in. Throughout the check in staff checked our passports, asked where we were flying and if we had a visa. We rushed to the flight with little time to spare due to the delay at check in and sat for 30 mins to get on board. The Boeing 787 seats are cramped, my in flight entertainment was broken and they ran out of my first and second choice of meal. Doha to Colombo was an ex-LATAM A350. The seats were better. Staff were better and I got my choice of meal. My entertainment also worked.

✅ Trip Verified | Doha to Dhaka. Boarding was quick. The seat configuration was 2+4+2. Legroom was good. The cabin service including drinks, was fine as was the food. The air-hostesses were charming and helpful. Entertainment was good but not as good as on the LHR-DOH sector. A very pleasant flight.

✅ Trip Verified | Geneva to Penang via Doha. Both legs were excellent: staff most attentive, helpful. The layover at Doha was long: about 9 hours (didn't realise when the flight was booked for me). On both flights the staff were most excellent: always helpful, unobtrusive and cheerful. The food was excellent. What I like most about Qatar Airways is that they are very generous with the hot/cold towels (I like the hot version better). Doha airport is quite amazing (much better to my mind than Dubai). Boarding in Geneva was a breeze and the same in Doha. On the Doha - Zurich leg they use the new A350 - which has the little "cabins" privacy walls: really nice, unfortunately not on the GVA to PEN route (yet!) Had been meaning to write about the excellent service and food and general quality of the airline for a while (have been on a few flights with them this year - also good prices in Business - depending on the period). During the layover had a shower and a little "roomette" - quite spacious actually where you can relax and even sleep. The food and drinks the Business lounge in Doha is excellent: spacious and various choices of "venues". At Geneva the lounge is decent, no frills, but OK for Europe. So far all my flights with Qatar this year have been excellent, no negative comments at all. Just one suggestion: wish they had Classical music (Western and Eastern) in their audio choice. Keep it up Qatar Airways!