Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1242 reviews
8/10
5 star Skytrax Rating
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5/10

"seating and food could be better"

(United Kingdom)

Trip Verified | London to Ho Chi Minh City via Doha. One of the most uncomfortable flights in many years, found the seat width and most importantly depth very small. The service from the cabin staff was very good. We had a passenger sat next to us that was constantly clearing his throat and spitting into a bag from Heathrow to Doha. Unfortunately the cabin staff were unable to dissuade this awful habit. On the leg from Doha to Ho Chi Minh the seats were worse - again the staff were exceptional. The meals on both legs of the journey were catered for a certain pallet type which is expected but not helpful. Overall I would hold the aircraft staff at the top of airlines flown with but the seating and food could be so much better.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLondon to Ho Chi Minh City via Doha
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"crew was really patient, polite"

(Italy)

Trip Verified | Doha to Bangkok was one of the best flights ever I had. I was already knowing the cabin of The Boeing 787, so the space was as usual pretty nice and ok. The food was really spicy and full of ingredients so I did not touch it too much. The cabin crew was really patient, polite, and they were really helpful in curating the details, from each guests. It turne out that I forgot my amenity kit at home. As it was a night flight, I asked a member from the cabin crew and she said there were not any available in economy anymore, but she gave the chance to have one from Business class, which I was just in love because of the Brics design. She was so polite, and talented and she was just four months with Qatar Airways, she really made my flight and all my 24h journey. I´m pretty sure she will make a good job and these are the way to create proud and loyal customers.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDoha to Bangkok
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"I loved the flight"

(Italy)

Trip Verified | Vienna to Doha. It was the first time flying with Qatar Airways, and I arrived at the check in counter at Vienna airport and I was checked in from a really nice lady. I was flying coach, so was not expecting to have a first class experience, but neither in economy I would never offer a check in where the agent talks in the meanwhile that she has my baggage and my passport with her colleague about her personal staff. She was rude . Luckily the cabin crew were better and more helpful, but not outstanding, they did not know what was inside the snack they were offering. The cleanliness, space from the aircraft were really good and I loved the flight as well the IFE. If you are flying the Boeing 787 don´t sit too much in the back otherwise you will see more the wing than the sky.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteVienna to Doha
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"service was impeccable"

(Thailand)

Trip Verified | Edinburgh to Bangkok via Doha. Excellent service, which I have now come to expect from Qatar. They outshine in almost every aspect. One gripe however, is the check in at Edinburgh, which may be managed by One World. This was seriously bad. It took 30 minutes to check in, with 2 passengers in front of me. The staff seem to have no experience in checking passengers in, and they were constantly transferring priority luggage tags, lounge invitations etc between two desks, as if there was no preparation. We were then informed that there was no Fast Track (FT) for security clearance, but when we pointed out to the gate keeper that we were members of OneWorld, they allowed us to proceed through FT. Not sure why Qatar is not listed as a user of FT for its Business Class travellers. Onboard service was impeccable, with professional, efficient and pleasant staff, which is truly noteworthy. Wifi connectivity did not appear to work on the several times I attempted to use it.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteEdinburgh to Bangkok via Doha
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Impressive service"

(Thailand)

Trip Verified | Bangkok to Edinburgh via Doha. Impressive service from beginning to end. The new lounge at BKK is a huge improvement on the previously shared lounge with THAI. Every encounter with Qatar staff was professional and based on the highest level of training. The business class lounge at Doha is now busier than when it first opened, as a result of which there is always a queue for a shower, but thankfully, it only takes about 15-20 minutes to wait until one is freed up.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteBangkok to Edinburgh via Doha
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"Onboard did not see many smiles"

(Sri Lanka)

Trip Verified | Flew Qatar Airways from Colombo to Amsterdam via Doha. Check-in took ages even at the online bad drop counter. What's the purpose of this whole exercise of online checking if it does not minimize the fuss at the airport. Onboard did not see many smiles on the crew faces. They were just going through their work routine. The seat and entertainment is very good and the cabins appear new. In between meals there was hardly any water or juice in the cabin.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteColombo to Amsterdam via Doha
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very professional and courteous"

(United States)

Trip Verified | Miami to Doha return. Awesome from the lounge to the aircraft. Onboard the staff was very professional and courteous, I was totally impressed. I am looking forward to another trip with this airline.
AircraftA350
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteMiami to Doha
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"I was very comfortable"

(United States)

Trip Verified | Flew Atlanta to Bangkok via Doha. I was very impressed with the airline staff from when they entered the terminal heading to the aircraft and while in the air. Extremely professional and engaged in their job. Top notch, although a long flight, I was very comfortable and at ease. The light pink up-lighting in the aircraft gives you a comforting feeling instead of the domestic aircraft that is stark white. The meals served were of decent quality. I have already recommended Qatar Airways for future travelers.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAtlanta to Bangkok via Doha
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"An excellent experience"

(Qatar)

Trip Verified | Doha to Johannesburg. Early morning start on an older 777 cabin staff prompt and helpful with a graciousness expected on Qatar Airways, the seat was comfortable though the massage feature was not working. The breakfast selection was a little lacking, though the portions were generous. IFE was good overall. An excellent experience but the ticket price was very steep .
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteDoha to Johannesburg
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"very attentive and caring"

(Sri Lanka)

Trip Verified | We traveled Colombo to Philadelphia via Doha. Food was excellent with a wide selection and good quality. Correct temperature in all servings. Staff in all four flights were very attentive and caring. Seats from Doha to Colombo was most uncomfortable.
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteColombo to Philadelphia via Doha
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results