Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1282 reviews
8/10
5 star Skytrax Rating
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9/10

Qatar Airways customer review

(India)

Trip Verified | Nagpur to Atlanta via Doha. This is much better than other airlines internationally. The staff is very helpful and polite. I feel very safe when traveling in Qatar airways. All the non-vegetarian meals which are served are halal and taste good. The seats are comfortable and that’s what we need when we travel long distances.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNagpur to Atlanta via Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"very good staff"

(Romania)

Trip Verified | Bucharest to Denpasar via Doha. Very good! We changed 2 flights, very good staff and great food and better services than others. The menu is balanced. Very clean toilets and cabin.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBucharest to Denpasar via Doha
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"they did a good job"

(Italy)

Trip Verified | Vienna to Bangkok via Doha. I had great expectations from their service and quality of product they would offer. And in the overall situation they did a good job, but there were some little details which were not acceptable. Vienna Check in I was served by staff that did not care about me and she was doing the procedures during my check-in while talking with her colleagues next to her. I asked if she was aware that I had a short time in Doha, and after the second time she put me on the backpack the "fast track" stripe. I was flying their new Boeing 787, which is really an incredible product, everything is new and really clean. I was really impressed from the seats, they were really comfortable, and I had plenty of legroom. The service of the first breakfast was excellent, they provided everything quickly and good, but the in flight snack was kinda strange, I asked what were the options, and it was a meat, chicken curry or vegetable sandwich. I wanted to try the second one, but I asked which kind of vegetables were inside, and the answer was to try it and you will discover it. I enjoyed the ife product on board a lot, with the personalized remote control in each seat. Also the toilet, had a nice touch such as the hand lotion and the parfume, like 15 years ago or in some business class products, it was a kind of old school touch that I liked a lot!
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteVienna to Doha
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"the service was amazing"

(United States)

Trip Verified | Boston to Trivandrum via Doha. The service at the airport and the ground crew and all were excellent. However the flight attendant we got was horrible, she didn’t really do anything we expect from the airline. Food was poorly given, our daughter didn’t get a toy usually given in the beginning.While this one was useless, I was able to get the attention of another attendant who was really nice and helpful. And on our flight back the service was amazing. Hopefully next time we will get better service both ways
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBoston to Trivandrum via Doha
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"service was still superb"

(Qatar)

Trip Verified | Doha to Milan. A red eye flight fully booked , the aircraft was a bit old with the Qatar Airways old configuration in Business Class but the service was still superb they offered a light dinner and full breakfast, I enjoyed the dinner but skipped the breakfast, too many calories, though the same problem is faced on all Qatar Airways flights, movies are always up to date but TV shows are old . This is the high season for Qatar Airways and their tickets are on the pricey side. As an older aircraft there was no WiFi offered.
AircraftBoeing 777-200LR
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteDoha to Milan
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"there were empty rows"

(Laos)

Trip Verified | When I made the online booking the flight was pretty empty so I booked a window and aisle seat for my partner and, with an empty seat in the middle. When We checked in at BKK, we were told that they had put someone in the middle seat. I asked why, was the flight full? They said it wasn’t full but we’re filling the cabin for ‘safety reasons’. We asked if there was anywhere else on the plane where we could have an empty seat between us. They said no. When we got on the plane it was less than half full and there were empty rows everywhere! So why did we have to go through that at checkin. The flight was delayed for 2 hours for a technical reason. I found the food inedible. Lots of completion so won’t fly them again.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBangkok to Doha
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"Service was average and rushed"

(Germany)

Trip Verified | Was looking forward to the privacy and comfort of my flight from Bangkok to Doha on the A380. But what a disappointment upon checking in at BKK airport. Qatar has three flights to Doha in the evening. One flight was cancelled, one delayed by 3 hours and my flight downsized from A380 to 777. Needless to say that my pre-booked seat was gone and I had to endure with a leftover seat for the next 7 hours. Flight was 100% full due to the other cancelled flight. 777 not nearly as comfortable as the A380 in terms of space, comfort, noise and dryness of the air. Service was average and rushed. Lounge at Doha airport very crowded as always during peak hours. I left after a while because lines even for the toilets were building up. They should really consider getting another lounge. Flight from Doha to Helsinki was much better on the smaller and reasonably comfortable B788. Overall, one flight below average, and the other good.
AircraftBoeing 777, Boeing 787
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteBangkok to Helsinki via Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"extremely friendly and helpful"

(Japan)

Trip Verified | Munich to Tokyo via Doha. This is the first time I write a review on an airline, but I have to. I have been flying a fair bit over the years and I haven't had a service like that before. Qatar Airways staff is extremely friendly and helpful. They are helpful with the food, explaining well what they have on offer. They are happy to prepare you a drink that cannot just be poured out of a bottle, like my gin and tonic yesterday. They keep coming with water and juice throughout the flight every 30 minutes or so. I have never seen this on a long flight before. They are still friendly and heap it up for you. Even more surprising is the state of the toilets. I'd almost feel sorry for the crew if I hadn't paid a fair amount of money for my flight. They are still clean one or two hours before landing. Thank you for this great experience.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMunich to Tokyo via Doha
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"onboard Service was excellent"

(Kuwait)

Trip Verified | I flown Qatar Airways from Kuwait To Munich Via Doha’s incredible Hamad International Airport / the 1 hour flight from Kuwait To Doha was operated on the Refurbished B777-200LR. I was sitting back in the 3-4-3 Economy, it was comfortable. The onboard Service was excellent, Crew were very friendly, it was a smooth flight. Then had a 2 hour layover in my favorite airport Hamad International, then boarded my flight to Munich on the A350-900. When I boarded the A350 I was amazed how spacious it was, both the 777 & A350 were Comfortable, but the A350 was more comfortable. The new Oryx Inflight entertainment is amazing and is very easy to use, Cabin Crew were very friendly on the second flight too, meal was excellent, there were 2 meals served on this 5 hour 40 minutes flight - first meal was a snack sandwich which tasted good, second meal was a main course breakfast, was delicious! They Were offering juices and water every 30 minutes with a nice smile, I’d like to Thank them! The seat legroom was generous, Amenity Kit was handed during boarding in Economy Class. Beautiful Mood Lightning System. I used to fly Emirates, but Emirates no more. Qatar Airways was much better.
AircraftBoeing 777-200LR / A350-900
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteKuwait to Munich via Doha
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"seats are awful and small"

(Australia)

Trip Verified | Melbourne to Doha. The A380 seats are awful and small (31-32 ins seat pitch), I am a small person and could not even reach for my bag that was located under the seat. The service was poor, I had hardly any water offered on 15-hour flight. I found the vegetarian food disgusting, I actually returned it. The films selection is fairly good but te screen doesn't totally switches off so you end up with bright light in your face.
AircraftA380
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteMelbourne to Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results