Qatar Airways

✅ Trip Verified | What a disappointment this flight was. It was supposed t0 be an A350 in Q suites but substituted with an 11 year old A330 in a 2-2-2. The seats were narrow and space limited so much that the lady by the window moved and I had a pair to myself. Crew were great and the rest of the product was good.

✅ Trip Verified | Our first time flying with Qatar. We booked direct with the airline which hassle free. Flight times were good for a long haul flight and the price was competitive. Communication from the airline was good throughout. We checked in online. Bag drop was very easy and quick. The service on the actual flight was excellent. The plane was clean and appeared to be quite new. Transfer at Doha was easy for our onward flight. I will definitely check out their prices on future flights and would be happy to fly with Qatar again.

✅ Trip Verified | Goa to Doha in Business Class on a Boeing 787-8. Check-in at Goa Dabolim airport was a breeze as was the pre-flight experience. Flight was on time. The short hop to Doha (3 hours) was pleasant. Qatar's hard product & soft product were expectedly outstanding. This is a highly convenient flight for residents of Goa as it obviates the need to fly to Mumbai.

✅ Trip Verified | I have always received fantastic service from the Qatar Airways staff both at the airport and in the airplane. This time was no different: simply world-class customer service with smiles, lots of personal attention, careful and correct consideration of the customer's needs and comfort and outstanding politeness overall. I dare to say that QR's cabin crew can serve as an example of good customer service to any other airline. During my trip I used two lounges: one in Helsinki and one in Bangkok. The BKK lounge was a true Qatar-branded lounge and offered a true luxury experience. Great food, great service, beautiful interior design and lots of comfort and peace to prepare for a long flight. Would love to visit again. As for the flights, Qsuite offered a close to perfect business class comfort. The door improves privacy a great deal. The seats even have a massage function and plenty of controls to find you the right settings. I am 190 cm tall and was able to sleep comfortably in the space provided by the Qsuite. The entertainment system worked great and offered a variety of movie options from horror to romcom. Music options even had heavy and extreme metal which I liked as a fan of the genres (I think you could bring even more of these available, QR). During the flights, it was possible to dine however and when you wanted, exactly what you'd want when paying this much extra. Food options were plentiful and delicious with good presentation, and wine and drink selection complimented the food options very well. No complaints here either. Qatar Airways, I want you to keep doing what you are currently doing. Your understanding for what the customer wants is on an excellent level and you are able to provide solutions and service to match the customer expectations.

✅ Trip Verified | Mumbai to Doha with IndiGo. Both IndiGo & Qatar Airways provide very poor support following a 3 hour delay with no food or ongoing flight support for missed connection. Arrived at London Heathrow 10 hours after scheduled arrival time. Attempted to resolve issue and both airlines blame each other for the delay and missed connection. The only way we became aware of our alternative flights was because we had the Qatar app which was updated after a four hour wait in Doha.

✅ Trip Verified | Left my mobile phone on flight which landed in Doha. Immediately informed Qatar customer services who made a phone call and told me the phone had been found. I asked if they could get it to me before my onward flight but the phone had to go through their lost/found "procedures". Completed form at haqiba qatarairways report inquiry, sent endless emails, asked our travel agent to contact them on my behalf, asked my son to contact them on my behalf, both from UK as we were in Japan. Absolutely no response. Fast forward 4 weeks and end of holiday, transiting back through Doha I went to Qatar help desk and explained the situation. The gentleman on the desk made a phone call and informed me that they didn't have the phone. So what happened to it? What happened to the courtesy of replying to my, my agents, my sons phone calls and emails? I know that it was my responsibility to take care of my phone but when you have been told that it has been found and then unfound what am I supposed to think?

✅ Trip Verified | I am a big fan of Qatar Airways but since they have partnered with American Airlines the aircraft is changeable. I had to fly from Doha to Philadelphia via and the flight was operated by American Airlines and the service was below average. Air hostesses were least bothered to arrive on ringing them. also they were hesitant to put your overhead luggage or even straighten them out. My point is once we book Qatar Airways we expect standard but the change to American Airlines is lowering the standard. Next time i will not want to travel with American Airlines for 13hr long journey.

✅ Trip Verified | As a Silver member of Qatar FF program I was very surprised to be upgraded on this sector flying to Sydney, Australia. I was therefore surprised to be upgraded from economy to business class on this sector. The check-in person at Manchester was lovely but I couldn't give you her name as she did not have a name tag on, neither did the person who helped me with the auto check-in counter. The QSuite on this 777-ER was exceptional, large space and not confined like other airlines. All the bells and whistles as one would come to expect from the plethora of buttons available that do everything to enhance the flying experience and comfort within your suite. The seat, blanket and pillows were comfortable and warm. The food & beverage service was excellent, the cabin service (by Natalia) was exceptional and the attention to detail was without fault. As the plane was ascending out of Manchester, the door of my suite slid back off its tracking and hit my right shoulder and left knee. Once we were at altitude Natalia and Mary (Cabin Services Manager) were there instantly to assist me by offering ice and towels to aid my shoulder and knee. This was not required as little harm was done. They couldn't have been more helpful or apologetic for something that was outside their control. The flight was smooth, the Captain was informative without being overly so and the staff where fantastic. I couldn't see how Qatar had over 4,500 options for TV, Music and other entertainment and therefore did not use this service. The cabin wifi & connectivity did not appear to work, having said this, I'm not the most literate or tech savvy guest so perhaps in fairness to Qatar, it was available but I just could not connect. On arrival in Doha I headed to the Silver lounge for a shower and this helped my shoulder and knee. Overall, an excellent experience with one minor glitch (door above). Don't know how I got the upgrade (after all these years of flying with Qatar) but it was most welcome and having flown in business class with many other airlines, it was simply the best!

Not Verified | Flight left Manchester about 35 minutes late, Pilot stated the reason was for the late departure was the late boarding of passengers and arrived at Doha 30 minutes late, our flight to Kuala Lumpur was due to depart in 45 minutes, but met at the gate to be told flight had closed and we would be put on the next flight 12 hours later. Qatar Airways put us in a nice hotel and paid for meals etc. It was frustrating as we lost out on a hotel I had paid for for our original arrival, and on arrival in Malaysia had to wait 7 hours in the airport for our flight as opposed to 3 hours we had planned. The Boeing 787 flight was ok, food mediocre except for the roll they offer prior to landing was awful, in contrast the Boeing 777 are showing their age. Seats very uncomfortable, entertainment slow to respond and my touch screen not working. The cabin crew were very attentive and polite on all flights, it was the same for the return flight. I claimed for the delay as per regulations and they sent a long apologetic response within 48 hrs claiming the delay was because of a Air Traffic Issue, which was not true.

✅ Trip Verified | Boarding was well organized; with a proper gate and not the dreaded bus transfer to the aircraft. The newer B789 seat has more privacy with the sliding door, but the footrest is too narrow for tall side sleeper like me. I am flying Qatar often for many years, and today was the first time that that the service was well below average. Maybe it was the full business cabin, maybe the flight attendant had a bad day. It started with the welcome drink, which was served while the aircraft was taxiing already (40 min after I got to my seat), and was taken away 2 min later because the aircraft was ready to take off. The meal service dragged on for almost three hours, while the empty main course plate was sitting on my tray for almost an hour. The beverage of my choice was never served until after the main course was served (I had to call the attendant), and was given another drink, because the drink of my choice was out. When it came to distribute the hot towel after the meal, she did not have enough for the last row where I was seated, and she never bothered to come back to us. There was a light meal before arrival, which I requested for as late as possible, but was told 2h before arrival that I had to eat now, because the galley was going to close. So I had one hour between meals. Wifi worked well throughout the flight, arrival was 20 min ahead of schedule.