Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1084 reviews
8/10
5 star Skytrax Rating
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10/10

"was a smooth experience"

(United Kingdom)

Verified Review | Muscat to London via Doha. This was a smooth experience. The flight from Doha to London was spacious - plenty of leg room etc (Muscat to Doha wasn't quite as comfortable but the flight was much shorter). The food was nice, cabin crew were helpful and the entertainment system was good. We had a short transfer and there was someone to meet us as we disembarked from Doha who then took us through the airport to our London flight.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMuscat to London via Doha
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"food didn’t disappoint"

(Hong Kong)

Verified Review | Flew Qatar Airways from Hong Kong to Doha. I slept well on empty seats. Quality of food didn’t disappoint. We had dinner and brunch served with many rounds of drinks in between. Exceptional service on board and on the ground. Pillow, blancket, lip balm, eye mask, socks, etc provided.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHong Kong to Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"service as always exceptional"

(Hong Kong)

Verified Review | Flew Qatar Airways from Doha to Kiev. 5 hour flight in the morning. Took off on time, landed 40 min prior to schedule. Only had 1 meals. Seats were comfortable for legs (I’m tall guy). Screens are small but this aircraft has WiFi connection. Service as always exceptional! Blanket and pillows provided, but other things no, since it’s not a long haul flight.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDoha to Kiev
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"service was awesome"

(United Arab Emirates)

Verified Review | Doha to Kochi, the fare was pretty steep, but Qatar Airways was just QR50 dearer than Jet Airways, so chose to travel in the Premium category flight. They had an offer for 40Kgs which was more than any carrier offered me at that point of time, for hand baggage, they allowed additional 3 bags of Duty free materials, I got that verified with them before hand. Ground service staff were quick and really very good and pretty understanding as well. In-flight service was awesome 2-4-2 seating arrangement. Food was good, seats had good legroom, seats were pretty comfy, good in-flight entertainment system. Loved the experience.
AircraftA330-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDoha to Kochi
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Seats were comfortable"

(United States)

Verified Review | Doha to Ahmedabad. Considering it was a three hour flight, it was quite comfortable. Seats were comfortable for a short haul. Food was as good as what I got on longer haul. Luggage arrived safely and quickly except for one broken lock.
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteDoha to Ahmedabad
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"attendants were overworked"

(United States)

Verified Review | Dallas Ft Worth to Doha. They have changed to Airbus plane. Flight attendants were overworked. My drink orders were forgotten, food was too hot or cold, they had ran out of karaoke tea. They changed the pajamas they serve. I complained to my flight attendant but no supervisor approached me. This plane is different from the Boeing 777 and this seems to have affected the experience. Toilet was dirty. The TV's are slanted to where they throw a lot of light. Even after I told the flight attendant that I will probably move to another airline, there was little reaction. She was a little dazed but seemed to have gotten similar reaction in the past. No one at the airport was very responsive either.
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteDallas Ft Worth to Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"our luggage was lost"

(Australia)

Verified Review | Melbourne to Stockholm via Doha. After an hour delay on the ground in Melbourne we finally took off resulting in us having an hour to swap planes in Doha, which is fine. Doha is very easy to navigate and the staff makes every effort to speed you through the security check. Once we landed in Stockholm we went to collect our luggage however after waiting for half an hour it was announced om the speakers that our luggage was lost. We rushed to get this sorted as we were on our way to a wedding, QR said they'd do everything they could to deliver the luggage by the morning, however nothing ever arrived, we ended up missing the wedding, with no change of clothes and still no information about compensation. It is now a week later and we still don't have our luggage, a missed wedding and a ruined holiday spent worrying and on the phone without any help or contact from Qatar Airways. we have been given so many numbers and email addresses however no one ever responds and when you get in touch with customer service they just refer you to ground staff instead of giving any help.
AircraftA380
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMelbourne to Stockholm via Doha
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"cabin crew exceptionally good"

(United Kingdom)

Verified Review | Manchester to Doha and return. Originally booked this flight for the Boeing 787 operating it but about 4 weeks before departure noticed that it was now an A330, no problem as I like the A330. Check in at Manchester was very good, the ladies on Business class were fast and very funny and it was an enjoyable experience. The business class lounge was a disappointment. The plane had the new style seats fitted - in my opinion these are not as good as the old seats. Sitting in the window seat with the passenger in the aisle seat fully reclined, it needs mountaineering skills to get to the aisle. Also, the window seat has very restricted room for your feet when fully reclined. The IFE was OK but I struggled to find anything that I really wanted to watch. By far the worst aspect (and this applies to Emirates A380 too) was the almost total lack of room for your elbows, you are very restricted. The cabin service on the outbound flight was superb, the food was good and the provision of non alcoholic Champagne is very welcome to any teetotallers travelling. On the return journey the check in was superb and very efficient. The business class lounge was crowded and there was a queue for the toilets but they were kept clean. The plane was again fitted with the new seating arrangements and again I prefer the old style but the general cabin appearance gives a feeling of space. Cabin service again was very good and you got the feeling that nothing was too much trouble. Food was OK and was well presented. On both flights, the toilets were kept very clean and stocked with toothbrushes and toiletries. All in all a totally different experience from the last time I travelled with Qatar, the cabin crew were exceptionally good.
AircraftA330-300
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteManchester to Doha
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Plenty of leg and arm room"

(United Kingdom)

Verified Review | Doha to Bali and return. Outward journey was very good, as soon as we were seated FA came round with pyjamas, a nice touch but unfortunately too small for me. Cabin service was excellent with the dine on demand feature welcome, we had eaten in Doha airport so weren't too hungry on the way out. Seats were comfortable with room to get round the fully reclined seat of neighbouring passenger. Plenty of leg and arm room and the food and drink on offer was good. Managed to sleep for part of the journey and enjoyed the flight. The return journey was also very good with excellent service from the cabin services director. Due to feeling unwell I did not take any food but was kept well supplied with water by the cabin crew. On both flights the toilets were kept very clean and well stocked. Both flights departed on time, although when leaving Bali we were delayed at the runway access for 20 minutes waiting for an incoming flight. On this experience I would recommend Qatar Airways.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteDoha to Bali
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Great personalized service"

(Germany)

Verified Review | Stockholm to Singapore via Doha. Checking at Stockholm at a deserted and eerily quiet Terminal 5 at Stockholm Airport. A fragile sticker for my suitcase could not be supplied by the not so friendly check in agent. Lounge at Stockholm very basic with poor choice of Food and Drinks. Flight was good as always on Qatar Airways. Great personalized service, decent food, great seat and good IFE. Transfer at Doha airport was chaos at security check. Speak lane for priority pax could not be found. Qatars lounge is soulless. it was so crowded at 7 am, the waiting time for a shower was about an hour, and lines at the toilets about 15 minutes. I left after a few minutes since waiting at the gate was more relaxing. Flight to Singapore was great on a spanking new A350, lot more quiet and less dry than the Boeing 787 on the previous flight. Service was as always topnotch. Qatar is great in the air, but Doha airport is lacking basic facilities at its business class lounge, and has unorganized security checks for transit pax. I
AircraftBoeing 787 / A350
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteStockholm to Singapore via Doha
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results