✅ Trip Verified
| Paris to Perth via Doha. We had a very mixed experience with Qatar Airways. The outward journey to Perth was excellent - the seating is very comfortable (better on the A380 than the 777), food was great, and there's a good range of entertainment. Changing planes in Doha was easy although a small issue was that the business class lounge doesn't have enough showers to meet the demand, and we had to wait quite a long time. However, our return journey from Sydney on 19 November was a disaster. We were on the cancelled flight that another passenger has posted about, and I can confirm that Qatar's handling of the situation was chaotic. Once finally off the plane, despite being almost at the front of the queue, we had to wait two hours before we got sent to a hotel. We were told we would be called or emailed with details of a new flight, but we weren't, and all through the next morning it was impossible to get through to their call centre in Australia, and all of the others seemed to be closed. Around lunchtime, another passenger I spoke to advised me to check under manage booking on the website; when I did, to my surprise I found I had been booked on a flight via Beijing in less than an hour, and never told. By the time we got to check in, we'd missed that. There were no Qatar staff at the airport, but eventually we did get through to a call centre, and finally got rerouted on Qantas to London. Qatar has made no effort to contact us since - I'd hope they'd at least refund what we spent on phone calls. I understand technical problems can happen, but an airline needs some sort of contingency plan, and a global 24/7 airline really needs a 24/7 call centre.