✅ Trip Verified
| Kuwait to Cape Town via Doha. I am stuck in an airport lounge in Nairobi. A seemingly routine flight from Kuwait to Cape Town has turned into this three day fiasco. On 8th June I booked in as per normal at Kuwait Int Airport. Proceeded to the departure gates and waited to board the plane. The flight at first was delayed, no announcement or information was given. Only when fellow travelers started to get annoyed about the situation did Qatar staff try to explain. We were to sit and wait, .no explanation. After 2 hours of waiting we were told there are technical issues with the plane. Again told to just wait. Another hour passed and we were told to go the transfer desk, massive confusion at the transfer desk as the staff did not know what was going on. Again we were told to wait, then two options, we wait till they fix the aircraft or take the next flight the next morning. I was then booked on a flight to Nairobi and was told all has been taken care of and that I will be connected with the next flight from Nairobi to Cape Town. Only to arrive in Nairobi and nothing of such was done. The crew in Kuwait did not issue the ticket correctly which led to the crew in Nairobi not being able to issue me with the connecting ticket, making me miss the last flight out to Cape Town. Then I was told failing that they can put me on a flight from Nairobi to JNB and then to CPT. That was 4 hours ago, no one informs or keep one updated. Turns out I won't be on the flight to JNB. I will be booked into a hotel and put on the first flight out in the morning? I am disappointed with this airline. There was no attempt to rectify, or defuse the situation... I have to constantly have to ask what is happening etc. Who knows where my luggage is at this point of time.