Qatar Airways

✅ Trip Verified | Geneva to Penang via Doha. Both legs were excellent: staff most attentive, helpful. The layover at Doha was long: about 9 hours (didn't realise when the flight was booked for me). On both flights the staff were most excellent: always helpful, unobtrusive and cheerful. The food was excellent. What I like most about Qatar Airways is that they are very generous with the hot/cold towels (I like the hot version better). Doha airport is quite amazing (much better to my mind than Dubai). Boarding in Geneva was a breeze and the same in Doha. On the Doha - Zurich leg they use the new A350 - which has the little "cabins" privacy walls: really nice, unfortunately not on the GVA to PEN route (yet!) Had been meaning to write about the excellent service and food and general quality of the airline for a while (have been on a few flights with them this year - also good prices in Business - depending on the period). During the layover had a shower and a little "roomette" - quite spacious actually where you can relax and even sleep. The food and drinks the Business lounge in Doha is excellent: spacious and various choices of "venues". At Geneva the lounge is decent, no frills, but OK for Europe. So far all my flights with Qatar this year have been excellent, no negative comments at all. Just one suggestion: wish they had Classical music (Western and Eastern) in their audio choice. Keep it up Qatar Airways!

✅ Trip Verified | Bangkok to Kuwait via Doha. As usual it was an excellent flight. Cabin Crew, Food & Beverage , Cleanness of cabin, toilets all very high standards. Especially the cabin crew was down to earth. I rate their business class one of the best amongst any other airline.

✅ Trip Verified | Lisbon to Tehran return via with a stop in Doha. The quality of the planes is flawless, I flew two Boeing 787, one A320 and one A350, seats are comfortable with good legroom. Ground staff is polite and professional but the service had some mishaps. I was told by a customer service employee on Facebook chat that my first flight to Doha, which took off around 2PM, would have lunch onboard. I didn't have lunch before boarding, but, to my surprise, there was no lunch served onboard. The meal was served 3 hours later. Tehran to Lisbon after meal service I started feeling weak, I recognized as an episode of low blood sugar that could be fixed with a high carb snack. I pressed the FA call button, and waited. Pressed again, and waited. No one would come. So I started pressing the call button while trying to get attention from the FA who was in the cabin, she saw me and brought me a piece of bread per my request. FAs were very polite and friendly and our first flight from Lisbon to Doha was blessed by an extremely enthusiastic, super friendly FA called Chung who really lit up the cabin with his positive energy! Most of the time the FAs on all four flights were professional but ignoring the call button is unprofessional. In both situations it's expected that FAs go check what's going on.

✅ Trip Verified | Bangkok to Edinburgh via Doha. I had taken advantage of a splendid price reduction on one of Qatar Airways occasional sales. First surprise was that the Boeing 777 out of BKK was obviously a last-minute aircraft change. It was not the 2+2+2 layout I checked in for but the new Q Suites. Window seating in odd numbered rows faces backwards which has never bothered me. If traveling alone, the sense of privacy is superb. The meals and wines were excellent and the FAs quietly attentive. The business class layout of the A350 is virtually identical to the Boeing 787 Qatar Airways used to fly on the Edinburgh route, but I found the Airbus generally quite a bit more comfortable. The A330 for the final sector was full and the 2+2+2 business class layout feels a lot more cramped even though the seats fold down to flat beds. Still, the FAs were wonderfully attentive and I managed to sleep most of the way.

✅ Trip Verified | Sofia to Singapore via Doha. Hit or miss it with the crew. SOF-DOH in a A321 with recliner business seats in 2-2 configuration, for a 5 hour flight a comfortable option. Crew just fantastic and make everything possible; great job! Food as always very good, drink list very decent, although Pommery Brut is not my favorite Champagne. Only negative on this leg was the not at all responsive touch screen of the entertainment system. Second leg in a fabulous A350-1000, such a roomy aircraft, quiet and featuring the famous Q-Suite, the best business class seat I have ever flown. Especially the enormous screen is really impressive! Just three restrooms for a very large business cabin somehow did not seem right at all. But although very proactive, the crew was providing a very slow service, forgot to serve my ordered wines, had to be asked 2-3 times before it was brought to the seat. Never experienced such a service flying with Qatar Airways so far.

✅ Trip Verified | Kolkata to Doha on 7 September. The flight scheduled to depart at 0330 was delayed and nobody informed passengers that the flight was delayed to 8am in the morning and we have been obliged to spend the night at airport. The delay was not announced. The Qatar staff at Kolkata airport did not show up until very late. If the staff was there at 12am they should have offered to us to spend the night in a hotel, but when they arrived was obviously too late. I received the next morning at 10.22 am the message on my phone that the flight was delayed, i.e. after the flight had already left. I wrote a letter of complaint to the airline but no compensation was offered. I requested a diabetic meal and they forgot it.

✅ Trip Verified | Perth to Birmingham via Doha with Qatar Airways. Exceptional food and service. First flight was in Q suites - wow! Can’t wait for the return flight now! Doha lounge overcrowded and toilets inadequate. Queues in men’s toilets are unheard of!

✅ Trip Verified | My whole trip from Chennai to Copenhagen return via Doha was awesome with Qatar airways. The airline got good nature ground and cabin staff. I was amazed by interacting with staff during my fly time. Keep it up the good work and continue the same.

✅ Trip Verified | Denpasar to Paris via Doha. I lost my mobile phone, I left it in the aircraft when it landed at DOH. The connection time at DOH was less than 40 minutes, and the gate agent for the flight from CDG to DOH assured us that the mobile would be listed on Qatar Airways online system within 24hr. Between October 2 and October 15, we attempted to submit a ticket to find the phone multiple times they have disregarded the issue. Search the lost & found online daily with no result. They did not email back. It's too bad because the in-flight service was great. If the phone is lost, it's lost, but let us know that instead of ignoring requests for assistance. That's just a bad experience.

✅ Trip Verified | Istanbul to Singapore via Doha with Qatar Airways. We performed online check in and went to the web check in baggage drop lane to drop our baggage. It took us 40 minutes to reach the counter with only 1 family passenger with lots of bags, and another couple in front of us. The lane on the left who serves the non-online check in passengers were way faster than our lane. When we engaged the customer service officer, he was not able to tell us the reason the web check in baggage drop is slower then the non online check in lane. Another counter staff who were handling the couple in front of us got frustrated and slightly raised his voice. The manager then headed over to ease the situation, but are still unable to provide a reason on the inefficiency of the web check in baggage dropping lane. Inflight service was great, and food onboard was up to expectation.