Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2402 reviews
7/10
5 star Skytrax Rating
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8/10

"experience was seamless and very good"

(Canada)

Trip Verified | It was my first time that I flew with Qatar Airways and my experience was seamless and very good. The check in process took some time due to the extra requirements demanded by the destination however the check in agent was a lovely and nice lady. The boarding process was organized despite some impatient passengers. The ground agents directed passengers to the rights lines with their boarding zone number. I was travelling in Business class on both legs on a standby ticket. The first from Montreal to Doha and longest leg featured the Qsuite which is impressive and amazing. The suite is spacious and comfortable. The second leg to Phuket was the normal pod which is similar to different airlines but still good. The cabin crew on both legs were polite and friendly. I really appreciated how they going the extra mile with their service skills to passengers. The meals were tasty and there's a lot of options of meals, snacks and drinks. The washrooms were spacious and kept clean. The entertainment had a big selection of movies, shows and games. Qatar Airways is superior compare to European or North American airlines and a good choice for an airline.
AircraftBoeing 777-300 /B787-8
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMontreal to Phuket via Doha
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"vegan option was inedible stodge"

(Thailand)

Trip Verified | Business class LHR-BKK, QR832 DOH-BKK, May 16 paid over 60 UK pounds for window seat reservation, changed to 10G middle quad seat without notification. Maybe different plane but why not change to another window seat when they were available. Did get window seat at check-in, seat controls were not working! I should get a refund on the cancelled seat reservation. Shambolic boarding especially at DOH with everyone waiting on the loading gangway for over 30 minutes. Food was the worst I have had on an airline, they seem to think lacto vegetarian is low calories vegetarian, the vegan option was inedible stodge. Staff were very nice.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLondon to Bangkok via Doha
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"a little bit disappointed with this specific flight"

(Philippines)

Trip Verified | I have been choosing and flying with Qatar Airways at least 2-3 times a year and it has always been a great experience flying with them. Just a little bit disappointed with this specific flight, QR932 to Manila.
AircraftBoieng 777-300ER
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBelgrade to Doha via Manila
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"food on board was very mediocre"

(Thailand)

Trip Verified | Flights were on time and uneventful. But I’ve noticed that Qatar is unable to keep its quality edge over its competitors. It started at BKK airport where they use an inferior contract Lounge since they closed their own lounge indefinitely. The food on board was very mediocre to say the least. There is no more butter for the bread and the main courses were underwhelming in terms of quality and quantity. The beer I had was served at room temperature. The transfer in Doha was the usual chaos at the basement level. The staff wasn’t very friendly and the bus arrived at the aircraft while the aircraft was still being cleaned. We had to wait in a bus for 30 min before being allowed to board. This wasn’t the first time I’ve experienced this communication chaos using the bus. All in all, I am not willing to pay a premium for flying Qatar anymore. The decline in service, the last minute changes in type of aircraft does not justify the fares it is charging, which is, especially in Premium well above pre Covid times.
AircraftA380 / Boeing 772
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Frankfurt via Doha
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"I would highly recommend"

(United States)

Trip Verified | New York to Kathmandu via Doha. Best airline and excellent service. Awesome food and great airline crew. I would highly recommend. Will surely fly again and will refer to friends and family.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Kathmandu via Doha
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Overall an excellent travel"

(Canada)

Trip Verified | Excellent inflight service from Montreal to Doha and return. All of the cabin staff were very courteous and helpful. Overall an excellent travel. Thank you.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to Montreal
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"helped us thoroughly for more than one hour"

(Indonesia)

Trip Verified | Due to not having PCR Test earlier on, we cannot get on our flight. We rushed for our test and it's scheduled to be out in 4 hours at Heathrow Terminal 5 London. We had no choice but to postpone to our next flight. After the test, we approached the Qatar Airways ticketing team and he cannot help us because we bought our ticket through the travel agent in our country. Some time later, we approached a different guy who was so helpful. I would like to appreciate Mr Inam (senior ticketing agent at Heathrow Terminal 5). He helped us thoroughly for more than one hour. Called to Doha, checked the time of our next flight and helped us to do the check in without any queue, and so on without additional charged apart from a fee for a different class of seat we got. We are so relieved and eventually we got on our next flight. He was extremely helpful. We are glad to meet the right guy Qatar Airways has placed on that particular moment.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Jakarta via Doha
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"their cabin crew were amazing"

(Kuwait)

Trip Verified | I would recommend Qatar Airways to everyone firstly because they are willing to assist when needed and try to give you alternative options in order to satisfy you and help, secondly their cabin crew were amazing especially for long flights they give you the best services in-flight. Qatar Airways give you the maximum support regardless of your cabin class, I like Hamad international Airport, the seats were comfy. Hope they keep their excellent services high and meet the customer’s expectations .
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDammam to Boston via Doha
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"requested a paid upgrade to business"

(Australia)

Trip Verified | Sydney to Doha in February 2022. After being told I would be seated in an empty row by ground staff, I found that the row was not empty at all. I requested a paid upgrade to business at this point, and the staff refused. The staff were just so indifferent. My seat was the one right before the toilet, so that was gross in itself and getting any kind of rest on this flight proved impossible. My food was quite gross, and was massively downgraded after it being quite acceptable previously. I had only traveled economy with Qatar before, and found it to be pleasant enough, but the quality on this flight had massively dropped.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Doha
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"such an amazing experience"

(United Kingdom)

Trip Verified | Flew into AMS from LHR with my Older disabled Mum on BA flight, Due to staff issues, AMS was in total mess with 3-4 hours security lines, If we were to collect our luggage and check them in with Qatar Airways, we would have missed our flight to BKK. Had to fly onwards with Qatar Airways without our luggage. A lady called Lauren whom I believe to be the Assistant Station Manager at AMS airport, went out of her way in assisting us - providing personal assistant and making sure that our luggage were rushed to us in BKK the following day. Also A gentleman called Nabeel, a Premium supervisor at Al Safwa lounge also assisted us and made sure that our luggage were received well. People like Lauren & Nabeel are rare assets, QR should be proud & Lucky of having. Thanks to those amazing guys & the great others at the DOH airport & onboard who once again made flying Qatar Airways such an amazing experience as we have always know it to be.
AircraftA330 / A380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteAmsterdam to Bangkok via Doha
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes