Qatar Airways

✅ Trip Verified | Staff are very helpful, friendly and efficient. Even the regular seats have plenty of leg room. Despite the delay in takeoff which caused missing my next flight the staff faced this issue with utmost accountability and apologetically so that I could enjoy the rest of my travel.

✅ Trip Verified | It was a very pleasant experience, starting from the Check in right up to the baggage collection. There was an issue with my boarding pass, which also was handled in the best possible and pleasant manner.

✅ Trip Verified | I travel in many airlines but the customer service of Qatar airways always stays at the top. The crew goes out of the way to help make the flight the least stressful. I wanted to change the phone sim to switch to the US network. I did not have the pin to open up the sim tray. I requested the flight attendant, Mr. Rohit for a pin. He removed his lapel badge and handed it to me so that I could use the pin to open the sim tray. He could have just turned down my request. I was truly impressed by his readiness to help with a smile especially after a long transatlantic flight! Qatar airways can be proud of their outstanding crew!

✅ Trip Verified | I love the new seats by Qatar Airways ergonomical and comfortable for long haul. But I would like to give a special mention to the stewardess who attended me. I sat on seat 51C. She was Thai nationality and her attentiveness and her service is beyond 5 star. She makes everything possible to make our trip back home memorable. So helpful and always with a smile from beginning to end of the journey.

✅ Trip Verified | The service was good and the flight attendant was excellent. If memory serves, her name is Eman. She was an amazing flight attendant and she helped me a lot with my aunt, because my aunt needed some extra assistance and Eman was the one who helped her. Her service left a great impression on us which reflected on Qatar Airways in the end and made it as one of the best airways in the world.

✅ Trip Verified | I checked my suitcase in 2 hours early. Then the flight departed an hour late. Boarding staff kept us all standing around until 15 minutes before the flight was supposed to take off before boarding us. After take off it took staff 2.5 hours to offer me a drink. When we arrived an hour late at Doha, staff rushed us through to the British Airways connecting flight. I still queried how my baggage was going to be rushed to meet the connecting flight and was told it was being taken care of. I arrived this morning in London Gatwick to no suitcase. I am on my knees praying my bag is found. There were several other people also with missing luggage. Very upsetting.

✅ Trip Verified | B777 1-2-1 Q-Suite configuration. Cabin was comfortable but ageing. Inflight entertainment was not as good as previous system. Food was delicious and healthy. Cabin crew were very professional and attentive. Good product but the Q-Suite seems a little cramped. The lay-flat bed was comfortable but for taller people your feet are touching the inside when fully flat. Q-Suite provided privacy and comfort. Double bed configuration was great for family flying. They have removed aircraft cameras from the in-flight entertainment.

✅ Trip Verified | We chose to fly with Qatar Airways to the Maldives with our two young sons (5 and 8 years old). When we arrived at Heathrow we were informed our flight had only just departed Doha due to technical difficulties, which meant a 7 hour delay at the airport with 2 young children. We were offered a £40 voucher for the whole family for food and refreshments. We effectively lost a day of our holiday. When we booked our tickets, we ensured we selected flights which had a brief (< 2 hour) stopover in Doha and we paid a premium compared to options with a far longer stopover. Shortly before our holiday we received a notification of a change of flights which meant we now had a 6 hour stopover in Doha for the return journey - something we had wanted to avoid with our 2 young children. I contacted Qatar by telephone (no easy task) to request an alternative flight but this was not possible and no explanation was given for the change. On arrival in Doha, the Qatar Airways transfer staff were unhelpful and not interested in providing us with any lounge access to allow our children to rest (we were in Doha airport from 10pm to 4am local time). We tried numerous lounges at Hamad International Aiport and were willing to pay for access but nobody was able to help us. We tried to reserve premium seats on some of the flights via the Qatar app, but each time we were unable to complete the additional payment. I contacted Qatar by telephone to reserve our seats but was told I was not able to do this because I booked through an agent (Expedia). I contacted Expedia and was told I needed to contact the airline to reserve ‘preferred’ seats. I contacted Qatar once more and spoke to a different associate who advised me that I could indeed reserve these seats after all. This whole process was convoluted and time consuming and a demonstration of the poor customer interface and lack of staff training. This was our first experience with Qatar Airways and will be our last.

✅ Trip Verified | The change in aircraft, makes flying with Qatar unpredictable. I booked a Qsuite, but there was a change in aircraft type, and I ended up with a rather mediocre type of seat. My flight from Warsaw to Doha was ok in terms of food, but the service was not what I was used to. The inflight manager did not greet me as a business class passenger and Platinum member. There was no candle and no salt and pepper dispenser for my lunch. Also, no amenity kit for Warsaw to Doha flights. The Doha to Bangkok flight was better, with a caring inflight supervisor and better service. Unfortunately, I booked a seat close to the galley. The crew was rather lively throughout the night, which kept me awake. Considering that Qatar airfares are already well beyond pre-Covid times, and the fact that cost cutting measures are still in place (e.g. the apparently permanent closure of the lovely flagship lounge at BKK airport), makes me think twice before I book Qatar again.

✅ Trip Verified | The seats were comfy and the service during boarding was really good. However the moment the aircraft was in the air the service slowed down, and one needed to buzz them for service. I'm not sure what all the staff did back there.