Qatar Airways

✅ Trip Verified | Doha to Copenhagen. When cabin crew asked me what I want for dinner, I answered “which one is bigger because I am hungry”, and she gave me two packs of main course. When we landed in Copenhagen, and you know as soon as the belt light is off, all passengers try to get their stuff and everyone tries to get off the plane faster so it’s definitely not the best time to ask something from the crew because basically they cannot move. I wanted to put my Danish Simcard in my cell phone and let my girlfriend know that I’m back home, so I asked one of the crew for a pin or a needle or anything that I can remove the Simcard from my iphone. And she opened her name tag from her shirt and gave it to me to use its needle. I thought this staff need a good review. I was happy with my experience with Qatar Airways in general.

✅ Trip Verified | Perth to Munich via Doha. Perth to Doha Boarding was reasonably fast for a packed large plane. Seat pockets in economy are very tight - everybtime the man behind me tried to fit something in the seat pocket, I felt it. Food was tasty - I had the beef harissa because this flight forgot my special meal request. However, no pre-meal drink service, meal service commenced 90 minutes after take off, no cup holders as part of tray, very tight seat pockets. Hard plastic cups used means no place to store used cups - by the end of the flight, multiple broken plastic cups were strewn around our seats. No inflight shopping magazine. Doha to Munich Bus to flight. 777. Decent seat pockets. Inflight shopping magazine available. My special meal was remembered! Free wifi was available for an hour. Entertainment range is the same as the previous flight and even though the system is clearly older, it worked just as well. Good flight, pity this was for the shorter connecting flight.

✅ Trip Verified | Washington to Doha. I had an award ticket and wanted to change the date on my return. I have modified my ticket in the past during previous holidays and it was a relatively easy process usually completed with a single phone call to Qatar Airways customer service. I called Qatar Airways and the representative informed me that I should contact the Privilege Club department, as Qatar Airways does not deal with award tickets. I called the Privilege Club department which informed me that I need to submit my request using their online contact center. If this wasn’t already a convoluted process, the automatic response to my request from the contact center was that I had to wait 3 business days before my request could be tended to. How is this practical when a customer needs to make an urgent change? My request was simple - I just wanted to know what dates were available for me to change my return ticket to and what the cost of implementing such a change would be. The response I finally received three business days later, was a generic one that did not even address my request. They replied stating that a change would cost $25 if completed 24 hours or more prior to departure and $100 if within 3 and 24 hours of departure. However, they did not provide me with any answer as to what dates were available for me to change my award ticket to. Not only did I have to wait for 3 business days to receive a response, but the response I received was completely unhelpful and useless. Having to wait 3 business days to get a response is unreasonable, especially when the responses are not helpful. My case was an urgent one and could not wait a week, let alone three business days. attempted to contact someone from the Privilege Department on Friday and was told that my request would be expedited. I tried to follow up the next day but because it was a Saturday, the offices were closed. I tried to call on Sunday and was informed that the office was closed. What is the point of being a privilege club member if the customer helpline is not open on Saturdays and Sundays while the general Qatar Airways customer service helpline is? I would rather be a standard, non-privilege customer and receive more reliable and timely customer service, than be a privilege club customer and have to wait days upon days for anything that even remotely resembles a response.

✅ Trip Verified | London to Doha. I decided to fly Qatar business class to experience the Q-suite. I found out after I boarded that the aircraft was changed. It was a dated plane, seating was 2-2-2 and there was no privacy. Movies titles were limited, the charging port doesn't work and seat was uncomfortable. I wrote to Qatar but the response quoted the conditions of carriage that the flight is subject to change without notice. I would have expected a more positive response and it was a huge disappointment that Qatar failed to deliver and resolve my expectations of deciding to travel with the airline solely for the Q-suite experience.

✅ Trip Verified | Denpasar to Munich via Doha. When I reached the check in counter, the lady was weighing my cabin baggage which exceeded the allowed weight by 5kg. She therefore refused me to allow it on board and asked me to put things out. Unfortunately it was a bag that I could not leave as checked baggage, as it was a very expensive and I had also things there I needed on board. I understand policies, but I have allowed checked baggage of 30kg and I'm not using it; why is it not possible to allow a cabin bag to exceed 5 kg? I was standing there 20 minutes and she did not proceed with the ticket. In the end I got really mad, as I knew the only option was to throw out my close bag to get rid of the 5kg. So in the end I lost my closing times at the airport. On the plane I felt like the whole service was running slow this time and we've been waiting longer to get the first meal (on the flight from Denpasar). Everything else has been fine as usual: good seats, good entertainment and overall very nice staff. This action really disappointed me quite a lot.

✅ Trip Verified | Doha to Los Angeles. The boarding process was hampered by a ridiculous security screening. An old plane by Qatar Airways standards that needs refreshing, the configuration is the old business class seating 2-2-2 and the seats are showing the age. All the staff were friendly and attentive and the IFE had a great movie selection though the TV selection was poor and no live TV or internet. Food was Ok not outstanding I had the beef steak.

✅ Trip Verified | Berlin to Hanoi via Doha. The cabin crew served me unprofessional, unfriendly without eye contact, they can speak English well. I had to transfer in Doha for 20 Hours and expected I would have accommodation offer for 20 hours. I dont get the offer and have to stay in the airport for 20 hours. The staff just gave me the information, she didn't tell me what kind of alternatives I have like staying in a quiet room or lounge or airport hotel, until i asked her.

✅ Trip Verified | Hong Kong and Doha return. I booked Qsuite for both flights. My booking was confirmed by their ticketing office and online seating plan gave the same indication. However I got a normal business class seat without adequate prior notice with a change of planes at last minute. I paid to book Qsuite for both flights but got a 2-2-2 configuration business class seat with less privacy, less space and different seat structure. On 14 Dec, I was informed of the plane change at the check-in counter with no apologies. On 16 Dec, I only found out when I boarded the plane. As a result, the menu was inaccurate and some food items on the menu were not available. I did not get the best business class experience on both flights.

✅ Trip Verified | Sarajevo to Kuala Lumpur via Doha. Qatar Airways has been one of the top airlines for some time and it is striving hard to stay there. Impeccable service, well maintained aircraft. A340 has everything in its economy class cabin.

✅ Trip Verified | Flew Kigali to Frankfurt via Doha 14-15 December 2018 on A330-200 and Boeing 777ER respectively. Upgraded from N-class to U-class (business upgrade) for credits in their FFP. Flights on time despite economy was overly full on both sectors and even business also on last stretch (DOH-FRA). Check-in in KGL took ages due to incompetent 3rd part company who don’t know basic and ask a lot of superfluous questions which already are in the computer and on the BPs. Lounge decent, large, good snack and hot dishes - but no lane view as windows are blinded with ugly tape. Business passengers got special bus to drive 250 meters, a joke and waste of time and resources. Onboard: welcome drinks provided, food is embarrassing for QR and is getting worse and worse the 2 most recent years. FA’s and drinks are top notch, however. Hardware and precision is unchallenged. Q-suites is over-rated unless you fly in a group and want to be together. Was granted access to the Al Mourjan lounge in Doha which normally denies even One World elite travelers on upgrades. Terrible bus-gating in Doha. Takes hours and undermine any feel of the qualities provided onboard. They have separate biz buses to reduce the pain for elite travelers but the difference is minimal as all are reduced to public transport which only leaves when the bus is full. Worse is the charity announcements on board. Very introduce and ridiculous. Even worse is the extended flying time from most African and South American countries due to the ban from UAE and others.