Qatar Airways

✅ Trip Verified | Never fly again, I have never heard of allocating seats in different rows (Row 15 and 16) for a 5 year old kid and parent. The staff inside the flight and airport not worried at all. They had separated my daughter by allocating her seat in different row.

✅ Trip Verified | London to Kuala Lumpur via Doha on economy. On the outbound flight the Doha to Kuala Lumpur flight was delayed for more than 5 hours. The A330 aircraft wasn't comfortable with a huge box obstructing the limited leg space. On the inbound flight, the Doha to London flight was also delayed for a few hours. I experienced delays in both outbound and inbound flights.

Not Verified | Perth to Edinburgh via Doha. On both outward and return legs, A380 and A350. Aircraft were all in new condition and immaculate. Plenty of legroom and attentive flight attendants. In-flight entertainment impressive. The food was bland and not very appetising and quality of in-flight food seems to be slipping.

✅ Trip Verified | Johannesburg to Singapore return via Doha. On the first leg of the flight between Johannesburg and Doha, we were extremely impressed with the service of the flight attendants. We were also impressed by the flight attendants, who attended to us on our return flight from Doha to Johannesburg. We were all most excited by using the Q-Suites, but found the flight attendants to be aloof. We were especially disappointed with the service between Singapore and Doha. I was really looking forward to having my bed made up and pyjamas on the flight. Although we wanted to sleep immediately when we got onto the flight; we were not offered to have beds made up - the flight attendant told me at the end of the flight that she could have made up our beds but she didn’t want to disturb us. Additionally, whilst my husband and son were asked about the size of pyjamas; I was given a XXL size, without being asked about my size (I am a medium). I was too tired to protest and did not bother to use the pyjamas. These were the little things I was looking forward to; and I am quite disappointed.

✅ Trip Verified | Sydney to Doha. Mohammed was an extremely helpful staff member whose customer service deserves to be recognized. He went above and beyond to ensure we had an excellent flight and the staff on-board also made an impressive impression. Food was adequate and entertainment was abundant. One of the best flights I've been on. Would recommend to a friend 9/10

✅ Trip Verified | Washington to Doha in Economy class. My flight was delayed by 4 hours at Washington, the ground staff did not even regret for the delay. Unfortunately i had to miss my connection at Doha with 45 minutes to spare. The airline re-scheduled my flight with a further wait delay of 6 hours. I was not provided lounge facilities, was just given a food coupon of 10 USD.

✅ Trip Verified | Los Angeles to Doha. An old and tired Boeing 777-200LR which had not been upgraded, then IFE was the poorest I have seen in years. Cabin staff were attentive and friendly and the food was good but Qatar Airways did not do themselves any favors by operating such an old plane. The WiFi was patchy it worked at the start but went off line over Europe.

✅ Trip Verified | Doha to Copenhagen. When cabin crew asked me what I want for dinner, I answered “which one is bigger because I am hungry”, and she gave me two packs of main course. When we landed in Copenhagen, and you know as soon as the belt light is off, all passengers try to get their stuff and everyone tries to get off the plane faster so it’s definitely not the best time to ask something from the crew because basically they cannot move. I wanted to put my Danish Simcard in my cell phone and let my girlfriend know that I’m back home, so I asked one of the crew for a pin or a needle or anything that I can remove the Simcard from my iphone. And she opened her name tag from her shirt and gave it to me to use its needle. I thought this staff need a good review. I was happy with my experience with Qatar Airways in general.

✅ Trip Verified | Perth to Munich via Doha. Perth to Doha Boarding was reasonably fast for a packed large plane. Seat pockets in economy are very tight - everybtime the man behind me tried to fit something in the seat pocket, I felt it. Food was tasty - I had the beef harissa because this flight forgot my special meal request. However, no pre-meal drink service, meal service commenced 90 minutes after take off, no cup holders as part of tray, very tight seat pockets. Hard plastic cups used means no place to store used cups - by the end of the flight, multiple broken plastic cups were strewn around our seats. No inflight shopping magazine. Doha to Munich Bus to flight. 777. Decent seat pockets. Inflight shopping magazine available. My special meal was remembered! Free wifi was available for an hour. Entertainment range is the same as the previous flight and even though the system is clearly older, it worked just as well. Good flight, pity this was for the shorter connecting flight.

✅ Trip Verified | Washington to Doha. I had an award ticket and wanted to change the date on my return. I have modified my ticket in the past during previous holidays and it was a relatively easy process usually completed with a single phone call to Qatar Airways customer service. I called Qatar Airways and the representative informed me that I should contact the Privilege Club department, as Qatar Airways does not deal with award tickets. I called the Privilege Club department which informed me that I need to submit my request using their online contact center. If this wasn’t already a convoluted process, the automatic response to my request from the contact center was that I had to wait 3 business days before my request could be tended to. How is this practical when a customer needs to make an urgent change? My request was simple - I just wanted to know what dates were available for me to change my return ticket to and what the cost of implementing such a change would be. The response I finally received three business days later, was a generic one that did not even address my request. They replied stating that a change would cost $25 if completed 24 hours or more prior to departure and $100 if within 3 and 24 hours of departure. However, they did not provide me with any answer as to what dates were available for me to change my award ticket to. Not only did I have to wait for 3 business days to receive a response, but the response I received was completely unhelpful and useless. Having to wait 3 business days to get a response is unreasonable, especially when the responses are not helpful. My case was an urgent one and could not wait a week, let alone three business days. attempted to contact someone from the Privilege Department on Friday and was told that my request would be expedited. I tried to follow up the next day but because it was a Saturday, the offices were closed. I tried to call on Sunday and was informed that the office was closed. What is the point of being a privilege club member if the customer helpline is not open on Saturdays and Sundays while the general Qatar Airways customer service helpline is? I would rather be a standard, non-privilege customer and receive more reliable and timely customer service, than be a privilege club customer and have to wait days upon days for anything that even remotely resembles a response.