Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2401 reviews
7/10
5 star Skytrax Rating
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10/10

"Extremely cordial service"

(Poland)

Trip Verified | Doha - Bangkok. Seat 10D. From the moment of boarding, I felt that this flight would be special. Extremely cordial service and comfortably designed interiors resemble the first class. The passenger gets a one-seater, lockable cabin, a large screen, an electrically controlled chair-bed, noise-canceling headphones, pyjamas, luxury cosmetics and an excellent a la carte menu served on a white tablecloth. Champagne and luxury alcohols complete your happiness. The whole flight was extremely comfortable. A huge credit for the flight attendant who served me. She was the essence of courtesy, naturalness and elegance. Thank you! Also the food was delicious, tasty and beautifully presented. There was even a romantic candle (electric). The choice of entertainment on the screen was huge, a great selection of movies and music. After this flight I felt rested, enriched with a high-quality culinary adventure. I will add that the Doha airport is one of the 2 best in the world that I have visited. Friendly, very modern, well-organized and visually appealing. Staff in shops and restaurant was helpful and smiling just like in Qatar Airways. I recommend trying.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDoha to Bangkok
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"is a real 5-star airline"

(Switzerland)

Trip Verified | Zurich to Bangkok via Doha. This was my flight on Qatar Airways. I was very impressed from the Qsuites on the new A350 aircraft. Free wifi provided as well, even pajamas were offered in business class. Service from the cabin crew was outstanding. Inflight product in business is as good as many airlines first class. Qatar Airways is a real 5-star airline. Congratulations and many thanks!
AircraftA350 / Boeing 7777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteZurich to Bangkok via Doha
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"ruined by terrible, bland food"

(United Kingdom)

Not Verified | Edinburgh to Phuket via Doha. Great entertainment, comfy seats and great staff all ruined by terrible, bland food. I'm a celiac sufferer so have to be on a gluten-free diet. Even though each flight had at least one dish that would traditionally be gluten free, I was served a specific gf meal with bland steamed vegetables and dry, chicken. The only words to describe this food is terrible even by plane food standards. Considering how nice this other dishes looked, this was extremely disappointing.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdinburgh to Phuket via Doha
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"my first choice airline"

(Ireland)

Trip Verified | Doha to Geneva. Excellent service from start to finish. I heard great reviews about this airline before, but I felt it with above and beyond what I was expecting. It’ll be my first choice airline to fly with going forward.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to Geneva
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"attentive cabin staff"

(Qatar)

Trip Verified | Hong Kong to Doha. Boarding was smooth and take off on time, because of a typhoon hitting India we had to take a different longer route so the flight took more than 9 hours. We had the new QSuites in business class, they are comfortable but lack storage so I had to put my shoes in the overhead. The food was poor, I choose the Arabic Mezza, they used to offer a full mezza previously, now it is only three selections with a tasteless taboula and hummus that lacked lemon and olive oil. The entertainment system was nice in the movie selection but poor on TV, the toilets are huge on Qatar Airways and very well stocked. Very friendly and attentive cabin staff.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteHong Kong to Doha
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"it said no internet connection"

(United States)

Trip Verified | New York to Trivandrum via Doha. They asked us to limit the size of carry on luggage to 7kg and one bag. The flight was delayed from JFK, reached Doha 6 hrs late. Theres only one connection flight to any destination and we lost one day. They give 250 QAD food voucher, which is good for one good meal in the hotel. They mentioned their flights are equipped with WIFI when I tried to join it it said no internet connection, the flight attendent said it had some issues.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew York to Trivandrum via Doha
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"an overweight carry-on"

(United States)

Trip Verified | Dallas to Bangkok via Doha. Avoid flying this airline if you have a heavy carry on - the carry-on weight limit is 7kg, my carry on weight totaled 9kg. I happened to have one check-in bag which was already 5lbs over limit. I could not place things inside the check-in bag from my backpack. SoI had to pay $700 extra to fly the same flight for the next day. This taught me the lesson of having a spare bag to carry that you can check in for the situation of having an overweight carry-on. I also learned the lesson of booking directly with Qatar Airways instead of an online website. You will pay hundreds of dollars extra to change a ticket with an online website. When I flew back from Bangkok , the ticketing agent there was also extremely anal retentive about my carry-on weight. I wish Qatar let people pay extra money (overweight baggage fee) in order to board. I would rather pay an extra $150 for a heavy carry-on than a $700 change ticket change charge.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Bangkok via Doha
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not that great"

(India)

Trip Verified | Bangalore to Nice via Doha. My experience from was not that great and comfortable. BLR to Doha was good but not comfortable, even though it is Boeing 777 aircraft, staffs are not so greetful and service provided was not as good as I expected. Food was not good for me. Doha to Nice, where it is 7 hours travel an A319 with no entertainment system, seats not so comfortable. My experience with Qatar Airways was not good.
AircraftBoeing777 / A319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangalore to Nice via Doha
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"too many negatives for me"

(United Kingdom)

Trip Verified | Doha to Manchester. We had checked in online both outbound and inbound flight for speed and convenience. But the baggage drop off took a lot longer than the actual check in queue. The aircraft was an older aircraft. With the most annoying location for the remote for the IFE inside the arm rest. Meaning you had to interrupt the person next to you to retrieve which isn’t easy when they are sleeping. Food wasn’t great. The snacks on the plane were vile. Customer service was fine, but there were too many negatives for me that outweighed the positives.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to Manchester
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"excellent flying experience "

(Qatar)

Trip Verified | Hyderabad to Doha. I want to thank Qatar Airways for this quality flight. The crew gave their all to treat passengers as guests. A particular a young lady from the crew was very professional, friendly, respectful and doing all her best to make us feel super welcomed. The other Cabin staff was also very much friendly as well. At the end of the Flight after landing in Doha, I needed to change the Sim card of my phone so was looking for a Pin to change it and couldn’t find it. At this moment, I asked her for help & she immediately took off her Name badge & gave it to me. I was very much surprised. This quick action of hers was an extraordinary gesture. I couldn’t thank her enough. Overall, an excellent flying experience on board Qatar Airways.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Doha
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes