Qantas Airways

✅ Verified Review | Johannesburg to Brisbane via Sydney. Very comfortable seats bulkhead window with plenty of space. Champagne on boarding was decent champagne as opposed to sparkling wine. Unfortunate 2 hour delay due to problems in starting engines - a sign of the age of the 747's perhaps, but the captain kept us informed and the crew supplied water. Once under way service was excellent, bar service with meal quickly following. Choice of two meals, including a beef stir fry which was very good. Good wines and attentive service throughout the meal. By this time my wife was asleep and slept for over 8 hours. She woke up once and the attendant produced a very tasty snack for her. The 747 is perhaps showing signs of age and is significantly noisier than the A380, but it is still a great aircraft. The small premium economy cabin is very pleasant, but so much depends on the crew who were top rate. Overall the premium economy service is good, and offers a lot of advantages, not the least of which is the lack reduction in queues and hassles. Due to the delay in leaving, a lot of connections were affected, but details of changes were made known before landing. We were just able to make the Brisbane connection, with ground staff organized to give passengers priority and ensure nobody got lost.

✅ Verified Review | Melbourne to Sydney. An otherwise pleasant and punctual flight on Qantas, using Business Class Upgrade so I could get some work done as Economy on Qantas' B737 is overly cramped for me. Nice wine and very good service but the let down is the meals. Qantas seems to have a fixation with cheese and cheese dishes - I believe all options on this lunch time flight had cheese somewhere in them! I wonder why Qantas (and some other airlines for that matter) don't realise that cheese and chocolate can make some people very ill. So the result was that I just had a piece of bread and butter for lunch - in Business Class. I'm dreading my next Qantas flight (which will be long haul, as you can bet most of the dishes will be centred around cheese, especially for breakfast. Oh well, sometimes I feel like I'm in a Monty Python film when flying Qantas and can remember the famous line: "Blessed are the Cheesemakers" - maybe this has become a Qantas slogan too.

✅ Verified Review | Melbourne to Sydney. Despite the flight being late for 1.5 hours because of congestion, the experience from the Business Lounge to departure was quite pleasant. I had trouble Checking In, but the Ground Crew were efficient with sorting out my problem and was able to retrieve my boarding pass. I was very happy to be seated in the Business Suite, the points upgrade was definitely worth it. An express lunch was served along with plenty of options for drinks and the cabin crew were lovely and approachable.

✅ Verified Review | Cairns to Hong Kong via Sydney. It was a very good experience, much more than anticipated! Everything ran smoothly and the plane / seats seemed pretty new. The seats were comfy, I had enough room for my legs (i'm 182cm tall) and the food was pretty good for an airline meal.

✅ Verified Review | Melbourne to Sydney. A very average performance by Qantas. On time departure with an early arrival. The team were a lot more enthusiastic than my previous flight, addressing me and other passengers by name. The plane used had no entertainment screens, so my phone was an alternative to access IFE but the content needed an update. Snacks and drinks were offered, nothing substantial. I'm hoping my next flight is a bit more uplifting.

✅ Verified Review | Sydney to Melbourne. Started with a visit to the Qantas Club, a lot more peaceful this time around. To my memory there was no announcement of boarding call, which is quite odd but lucky for me I always make sure I'm at the gate on time, every time. Boarding was unorganised with the Priority lane not set up properly, and people not meeting the baggage requirement. Once onboard, the Crew were impersonal and very robotic which in my opinion is not appropriate for Qantas standards. The flight landed early into Melbourne, great to see performance of schedule is uphold to. Overall, I think the crew who serviced my flight needs a spruce up in training.

✅ Verified Review | Melbourne to Singapore. The worst inflight service I have had, the attendants we encountered was rude, talked to each other loudly, having a casual conversation during serve the food, while we were waiting one of them to approach us. They served your food withought saying anything. Even gave an attitude that we did not pass our trash to her because she assumed she could not reach it.

✅ Verified Review | As a gold frequent flyer I have 46 kg baggage allowance. Booking a flight from Perth to Singapore, with stopover in Singapore. I'm checking in, everything is fine. Then half an hour later I get a call saying the second flight (which is Jetstar operated and has a QF number) only gives me 30kg baggage allowance saying I need to pay 280$ extra. If I had booked extra baggage allowance online I would have paid 18$ not 280$! This is how you get treated for all your loyalty and on gold status. We will give up our gold status and go somewhere else.

✅ Verified Review | I was booked from Canberra to Gold Coast via Sydney which was suppose to depart Canberra at 4:20, re-routed to Melbourne then Brisbane and told free courtesy bus to the Gold Coast. Absolutely disgusted with lack of communication from Qantas staff and lack of knowledge I ended up stranded in Brisbane and had to uber the ride. Not happy Qantas, if you make arrangements stick to them. I asked for a refund in Canberra and I was told I would be looked after, how I wish I got my refund and cancelled my trip.

✅ Verified Review | Brisbane to Cairns, 90% full flights. Both flights departed 5 minutes early and arrived on time. Both flights on newer Boeing 737 aircraft with IFE. IFE appears to have been enhanced with more entertainment options. Leg room adequate. Snack service up and dinner service back. Drinks ample. Service from flight staff professional. Bags on belt within 15 minutes at both airports. Really good flights.