Qantas Airways

✅ Verified Review | Auckland to Melbourne. Check In was done very efficiently, I was even given my boarding pass for my onward flight to Perth and after security and passport control, I headed off to the Lounge to enjoy breakfast. Once boarding began, I was greeted by the Cabin Crew who seemed to be more personal and genuinely care compared to my last few flights with Qantas. Once airborne, the inflight service began with breakfast (my second Breakfast) and to be honest it was one of the worst meals to date, as everything tasted dry and overcooked. I've started noticing that the IFE has less or more content depending on the route being served, and as a frequent flyer and a loyal customer I do think more is better. The Cabin Crew were the highlight of the flight, very attentive and present during the journey. Coming into Melbourne was the roughest landing I have experienced.

✅ Verified Review | Flew Qantas from Tokyo Haneda to Sydney. Check in was well organised and efficient. Clearing customs at Tokyo's Haneda Airport was seamless. As a Qantas Frequent Flyer I had access to the well appointed Sakura lounge which had a good range of food and both alcoholic and non-alcoholic drinks. The upper level of the lounge had comfortable lounges and massage chairs. Boarding was well organised and efficient. What made the flight, as with many Qantas flights that I take, was the quality of the crew on board. The crew was made up of very experienced flight attendants who carry out their tasks with the utmost professionalism and customer care. My daughter and I managed to obtain exit row seats in row 58 (for a modest additional cost) which made the 9 hour flight in economy much more comfortable. The crew on board made my daughter and I feel very comfortable and relaxed from the moment we boarded and we felt throughout the whole experience that we were in safe hands. Having flown on other airlines and with Jetstar in recent times I find that more often than not the younger crews inexperience in comparison is very apparent during the flight. They lack organisational skills and the care and repartee that you have with more experienced crews and I hope that this experience is valued by Qantas management as I believe it is one of the airlines greatest assets.

✅ Verified Review | Sydney to Melbourne. A hit and miss service, I find the Sydney Qantas Terminal very sparse with no staff anywhere to be found base on the number of times I have travelled. It's well equiped with ticket kiosk and baggage machines but having no presence of airline ground crew is very impersonal. I'm starting to notice inconsistency in their domestic service, it can great and other experiences beg to differ. The Crew onboard my flight were quite robotic, not the best performance. Food was average, but the IFE was very good with new content. Thankfully it was a short flight, and I'm hoping my next flight won't be so grim.

✅ Verified Review | Travelled with Qantas on an Emirates codes share. Big mistake as if you require an extra legroom seat and want to pay. Qantas are unable to do anything for you. They just say sorry we can not access your booking please go to the airport early. Very tight seat pitch and if over 5'5" you are in for a nightmare. Overnight flight unable to rest at all, staff friendly but just want you to go to sleep. Entertainment OK, but the screen will be in your face if the person in the seat in front reclines. Will never travel again with Qantas or recommend. Very disappointing customer service from both facebook and telephone call centre just a waste of time.

✅ Verified Review | Sydney to Singapore. Business class on the A330 is the best of the business offering by Qantas. Cabin crew were great, professional with friendliness. I am not a fan of the Rockpool menu selections and found neither of the second meal choices satisfactory. The aircraft left 1 hour and 40 minutes late and made up about 40 minutes on route. Very poor communication of the ongoing delay on the ground detracted from the experience in the air.

✅ Verified Review | Auckland to Brisbane. Very pleasant trans-Tasman flight with Qantas. Excellent service and decent food. I was served a vegetable curry, ice cream and a piece of chocolate before landing. Furthermore, water was served throughout the flight. The only downside was the rather narrow seat pitch, even though it was still acceptable for a three-hour flight.

✅ Verified Review | Hong Kong to Sydney. Boarded aircraft after double security check, the safety video didn't work and the confused flight attendants stood dumbfounded finally someone took control. The onboard entertainment equipment didn't work until about thirty minutes into the flight when it was rebooted. There was rubbish jammed in my seat from a previous flight which wasn't cleaned up. The food was abysmal, obvious part of the cost savings announced. The toilets stunk, didn't flush properly. The cabin crew were tired looking embarrassed by the service they had to provide. The cabin wasn't cleared of used blankets, headphones etc prior to disembarking and we had to disembark such a large aircraft through one door at the front of the aircraft. Qantas is a third world airline when compared to the likes of Emirates, Singapore and the likes. I am ashamed to be an Australian if this is all we can offer from our national carrier.

✅ Verified Review | Melbourne to Singapore. Flight was delayed 45 min due to technical reasons. Onboard the crew were a joy, the purser came to each passenger in business class and explained the delay, suggesting how to minimize the transfer delays upon arrival in Singapore. The crew were very professional in their service delivery. During flight they were present in the cabin offering drinks snacks etc. The business seat is comfortable with a duvet and a mattress sheet provided. The only gripe was there was only one washroom for a full premium cabin. .antas is a fantastic airline and this crew outdid all my expectations.

✅ Verified Review | Flew Perth to Melbourne and return. Pleasantly surprised. Traveled with wife, toddler and baby. Flight on-time, ground and inflight service was great, the staff were very helpful. Food was quite decent (2 choices on leg over, 3 choices on return leg), inflight entertainment was good. It was a overall a very good experience flying Qantas. I've flown a lot of international airlines over the years and I feel we take Qantas for granted here in Australia. There wasn't anything superb, but it all felt very good, and that everything ran like clockwork.

✅ Verified Review | I flew from Bangkok to Sydney for approximately 10 hours flight. It was the worst experience. The food was terrible and the portion really small for such a long flight. The flight attendant was very impatient, the worst service you can imagine. I would never make this mistake again or fly with Qantas.