Qantas Airways

✅ Trip Verified | As the only airline flying direct DFW to SYD, I paid a premium fare well in excess of $8000 for Business Class. Lounge arrangements in DFW prior to flight good and embarkation and initial welcome with a glass of champagne worked efficiently. That was the last process that did. Fair to say the business class configuration in this aircraft is the best I have experienced - excellent storage, easy controls and good touch screen entertainment options. Shortly after takeoff I was asked for my dinner and breakfast orders, duly provided. Not sure why I was asked to select from the three dinner choices on the menu - only one of the choices was available and it was the one that I would least desire. I was not asked whether I wanted a refreshment of any sort at that time and, by observation, nor were any of my neighbours. Almost two hours elapsed before any member of the flight crew came near me. Then it was to deliver my dinner. I asked to see the wine-list because the wines had not been included on the dinner menu, as is the practice with all other major airlines recently flown. The response was that they don't have a wine list - they just serve what is loaded on board. I was advised that I could have red or white - no attempt to explain the characteristics of different available wines - clearly didn't have a clue. I chose to have a Shiraz - the bottle was produced but was from a producer I have never heard of. Hardly a good advertisement for Australian wines on the national carrier. The only available meal was a fillet cooked to order. Medium rare it was not - well done a better description. During the meal there was no crew attention to top up wine or water. Next flight crew contact was when tray was removed. No question of offering an aperitif or coffee. From takeoff to dinner clearance the flight crew appeared more interested in chatting to each other near the galley than serving their customers. After dinner, no attempt by flight crew in my section of business class to assist passengers with getting their bedding set up for the overnight flight. Definitely a self help situation. About an hour before landing I realised that I had not been provided with a landing card. I approached one of the flight crew who stated, somewhat arrogantly as though it ws my fault, "you should have been given one". All in all, this flight was another affirmation that airline customer experiences are largely in the hands of the flight crew. Once again, Qantas was let down by its representatives and, to some degree by the quality of the food and wine presented. My rating is based on the facts as laid out in this review and the fact that, if you pay over $500 per hour for an experience, it should be worth it.

✅ Trip Verified | Brisbane to Townsville. Was given boarding passes for this flight in Venice first flight of journey. Checked in luggage at Qantas. Brisbane connections given new boarding passes very polite check in staff member. This was midday flight took off on time snack a sandwich and drinks. My booking was Gluten free so I had to say and cabin crew went to back and brought me a packet of crisps and apple and small coconut chocolate bar. This is only short flight but this is were Qantas and Emirates gluten free meals / snacks differ. Use to be offered gluten free toasted sandwich not any more . Arrived on time. Had aisle seat near back with empty seat next to me. Feel compared with Emirates meals no comparison. Luggage arrived all the way from Venice.

✅ Trip Verified | Qantas has changed since my last flight last year. Great service by sensational cabin crew, tasty food and snacks and a great selection of entertainment. Seat was lacking cushioning and a little bit hard and stiff.

✅ Trip Verified | No Entertainment system at all on for 13 hour flight home. Was issued dismal $100 flight pass for passenger for inconvenience (there was 6 of us 2 adults 4 kids) but you can only use 1 flight pass per future booking, meaning we need 6 flights to use up each credit. Disgusting horrible airline, horrible management, shame on them.

Not Verified | Would not recommend this airline to my worst enemy. In the past I’ve dealt with multiple cancellations with Qantas, the final straw was Qantas cancelling my international flight less than a few hours before I was meant to fly. Their fix, a flight leaving earlier time with a stop. Had to rush to airport. Paid extra to have a direct flight. Will never use them again. Useless customer service. Offered no help or compensation.

✅ Trip Verified | First time with Qantas. Very cheerful and friendly cabin crew. Seat was comfortable. The entertainment and wi-fi worked very well. The whole experience was let down by the food which I think inadequate in term of quantity and quality. The boarding process was efficient.

✅ Trip Verified | The management of Airline and reputation is horrendous. Qantas has the reputation of constant delays and cancellations to the point that it is of no surprise anymore. Airline cleanliness is not up to standards and aircrew are not as friendly as other airlines. For this current flight, it was plagued with delays, firstly with boarding, even though the aircrew boarded the aircraft before the first boarding call. Subsequently, we only managed to board past the flight time and were then told to wait another 20 minutes due to paperworks issue. This is a full paying flight and not a budget flight, but we were told after they sorted out the paperworks that unfortunately the flight could not have in-flight entertainment. The flight is double the budget airline in price but ended up with no in-flight entertainment. This deserves a budget and low rating.

✅ Trip Verified | I was flying to Australia for the first time and I had a choice between China Eastern and Qantas. The experience was so bad. It felt so budget and grimey. 1. They emailed early on the day of the flight to say the entertainment system was broken and to prepare. This is crazy for a long haul flight and the plane came from Sydney so how could they not have addressed this issue before flying to China. So nothing worked. No movies, no map, no safety video. Also, on board they said people should download on Netflix knowing full well that Chinese people have no access to Netflix. So basically they ignored the problems Chinese people might face. The seats were one of the smallest I’ve ever sat on. It was so tight and the whole cabin felt cluttered and poorly laid out. In addition, the material of the pillow meant everything was sticking to it so it looked really gross and dirty. The toilets were also super gross and the whole experience felt unhygienic. The meal was appealing I can barely put it into words. Usually I take a photo of my plane food as generally I like it. There was just one container of meat or veg or whatever you ordered and a piece of bread. No nice tray or cups or no presentation at all. The breakfast was the same. Really below expectations for a long haul flight. The plane left shanghai over 2 hours late. Nothing was offered for these 2 hours. The cabin crew were nice but quite inattentive. While waiting to go to the restroom, a Chinese lady asked for hot water. There were a lot of cabin crew and not one person helped her even though it was obvious was she needed and she asked. After about five minutes someone helped her. They seem to prioritize white people so if you fall into this category you’re lucky. I complained about my experience as it was so terrible and the flight wasn’t cheap. They offered my $100 travel credit which can be used on a future flight. I’m not from Australia and I have no plans to return in the near future so this isn’t really helpful. To conclude, Qantas is a really disappointing airline with a terrible service, dirty and compact cabins, poor food quality I would never fly with them again. Fortunately after landing I had a good experience in Australia. It’s a shame that this airline is the first thing a lot of people will encounter when coming to Australia. If possible fly with any other available airline.

✅ Trip Verified | Fantastic service on this domestic service continuing on from the AKL-SYD sector that was also excellent. This was my first time flying QF on a domestic sector due to us flying our PUG from Auckland as we have immigrated to Perth. The crew were second to none, very relaxed, genuine and fun, super helpful. The interior of the A330 was very crisp and the seats were comfortable. I was surprised what a substantial meal we were served, I went for a plant based ravioli which was really really delicious. After the great service we received, both me and my PUG, I'm proud to call Qantas my new national airline.

✅ Trip Verified | As a member of the One World Alliance elites, I expected a certain level of service and professionalism from Qantas, but sadly, it fell short of my expectations. The overall effort put forth by the airline appeared to be lackluster, as if they were just doing enough to avoid being classified as subpar. The lack of enthusiasm and genuine care was evident from the moment I stepped into the airport at SYD. From the airport crew to the in-flight staff, it seemed that the airline was putting in the least minimal effort, giving off an impression that they simply did not care about providing a quality service. One major disappointment was the absence of smiles from anyone within the Qantas staff. Instead of focusing on their duties, flight attendant were often found chit-chatting and gossiping among themselves while serving food and drinks. This not only reflected a lack of commitment to their responsibilities but also created a negative atmosphere for passengers. What struck me as particularly concerning was a flight attendant making low-class comments and mocking a sleeping passenger. In conclusion, my experience with Qantas was disappointing, to say the least. The lack of genuine effort, professionalism, and respect for passengers left me questioning the commitment of the airline to deliver a quality travel experience. I expected more from Qantas, and it is disheartening to see them fall short of delivering a service that matches the standards of the alliance.