Qantas Airways

✅ Verified Review | QF971, October 26, Townsville to Brisbane. Checked in on mobile but for some reason boarding pass wasn't forwarded on so when I arrived at Townsville airport I was issued with paper boarding pass, no ID asked for as they did in Brisbane. Townsville airport always very quiet, no queue when I've travelled and security quick and very friendly staff. Flight appeared full. Seat request 28c aisle. As soon as we had taken off I was immediately given my Gluten Free meal as it was a lunch time flight. It was a vegetarian burger and on the box stated all the other allergies it was free from, it was a very generous size and tasty. Also a rows brownie and drinks served. Cabin crew busy and polite and noticed one male cabin crew very helpful to someone travelling with a baby. Very relaxed flight and arrived safely on time.

✅ Verified Review | Flew Hong Kong to Auckland via Sydney. First long haul flight with Qantas. I was impressed with the new aircraft and the comfortable seats with generous legroom and rather large screens for IFE. The service was also very friendly and accommodating. However, there were also a few downsides: I had ordered a Vegetarian special meal, and the food was inedible – easily the worst airplane food that I have had for quite a while. Furthermore, Qantas does not allow you to choose your seat at the online check-in, which is a major inconvenience if you are travelling with people who are not in the same reservation. Fortunately, the problem could be sorted out by the Qantas ground-staff once we arrived at the airport. Overall, it was a positive experience, primarily because the seats were more comfortable than with most other airlines in Economy and allowed me to get some rest.

✅ Verified Review | A five day trip to Singapore starting out on QF 81. Being a QFF the whole Qantas experience these days is very satisfying. Check in is through the priority channels which makes life a whole lot smoother. I'm old school and still like to be checked in by hand and not have to go through the self check in bit. Up to the business lounge and this is where Qantas needs to do some work. It was a Sunday morning flight so the place was packed with the Asia departures which all leave in the morning. The F & B were fine but Qantas should look at extending the lounge. The flight itself was uneventful. it was a refurbished A330 so the ICE was the new touchscreen. New comfortable seating and the FA's were great. Asked for a Jack Daniels and Coke and was served a quadruple which nicely put me out for a few hours.

✅ Verified Review | The return leg from a Singapore trip in QF82. It was the 8.20 pm departure which was a refurbished A330 and I think more comfortable than the 11.30pm departure which has the older product. It was a quick flight (7.15 hours) so everything is always a bit rushed. 1.5 hours for the dinner service, 1.5 hours before landing for the breakfast service and it does not leave a whole lot of time to sleep. The flight crew did their stuff very professionally and before long we were back into Sydney. A satisfying flight.

✅ Verified Review | Melbourne to Brisbane. I enjoyed my flight. There was a slight delay because of excess hand baggage taken onto the flight but that was no big issue. The staff were very efficient and friendly. I was impressed by the meal that was provided as well as excellent wine and coffee. The IFE was very good as well. Overall a very pleasant flight.

✅ Verified Review | Flew Qantas from Brisbane to Townsville. It was a return flight from Brisbane to Townsville. The first leg was on a B717 with good legroom and pretty comfortable seats. The refreshment they served was not too bad. There was a possibility of using Qantas app to watch TV or a movie onboard. The cabin crew were nice. The only negative point was that they changed my seat before boarding, without letting me know! It was disappointing. The return flight was a bad experience. It was a B737 and I had expected to be in a better aircraft. But I was so wrong. The legroom was awful and the seat was unbelievably uncomfortable. Upon landing I had a sore back. The cabin crew were disinterested. Besides, passengers had to pay for drinks. This was the first time I noticed paid service on a Qantas flight. The aircraft had small back seat screens with a choice between news, a few movies, and some travel information.

✅ Verified Review | Unexpected experience with Qantas. Actually I'm loyal customer with Virgin Australia, and this is the third time I fly with the Qantas. I always thought Qantas is the best airline in Australia but now I doubt it as too many things happens once I want to flight back to Sydney. My flight has been cancelled, and they only noticed me 3 hours before my flight departure. I told my wife that something happened with our flight but it is been solved. But unfortunately, once I arrive to airport and I have been told from ground crew that there is no seats available for our new flight, which means I have to move to next flight, and also i have to seat separately with my wife even so we bought ticket together and pick up the seats together more than weeks before when we bought the ticket. After that I try to ask him that is there other solution he can do for us, and he told me that there were still some people cannot check in, which making me feel that I am an lucky guy! Qantas charge the highest price within Australia domestic airline, but this time I'm really disappointed with them, not recommend at all!

✅ Verified Review | Perth to Sydney. As I was waiting in the Lounge I looked over my shoulder and noticed my flight was cancelled, and the next flight out was at 2300 and that the plane will arrive the next morning because of the time zone. There was no reason given for the cancellation, and the ground crew just looked clueless, which just didn't help the situation. By the time I reach the Sales Desk, a lot of flights were booked out so I opted to get the earliest morning flight and Qantas put me in a hotel for the night, a nice gesture for the inconvenience. Next morning the departure was on time plus the Cabin Crew were quite lovely during the whole flight and surprisingly one of the FA remembered me, I did feel a quite special. Breakfast was delicious and further snacks was provided before landing. Once we landed in Sydney, there was a commotion at the back of the plane, the Cabin Crew were very frantic and looked stressed out. There was a medical situation with one passenger and a medical personnel was asked to volunteer for assistance. I definitely think the situation could have been handled a lot better. A better domestic flight this time around, just too much happened for my liking.

✅ Verified Review | Melbourne to Perth. I had high expectations for this flight in regards to hard product and inflight service. I had a two hour transit after a flight from Auckland. I'm very happy to be flying on the Business Suite, as it's one of the longest domestic flight in Australia and using a B737 is a let down. The flight was delayed because of a late arrival from Sydney and there was not really any notice given as passengers were looking for answers. Once airborne, the inflight service began and once again the Cabin Crew were a highlight during the flight, very professional and caring. Lunch was served, much better offering than my AKL to MEL flight the same morning. IFE was a bit limited compared to international routes which is disappointing, definitely something Qantas need to be consistent on. Overall, a smooth flight paired with great service.

✅ Verified Review | Auckland to Melbourne. Check In was done very efficiently, I was even given my boarding pass for my onward flight to Perth and after security and passport control, I headed off to the Lounge to enjoy breakfast. Once boarding began, I was greeted by the Cabin Crew who seemed to be more personal and genuinely care compared to my last few flights with Qantas. Once airborne, the inflight service began with breakfast (my second Breakfast) and to be honest it was one of the worst meals to date, as everything tasted dry and overcooked. I've started noticing that the IFE has less or more content depending on the route being served, and as a frequent flyer and a loyal customer I do think more is better. The Cabin Crew were the highlight of the flight, very attentive and present during the journey. Coming into Melbourne was the roughest landing I have experienced.