Qantas Airways

✅ Trip Verified | Horrible experience flying with Qantas, will never recommend anyone flying with them. We had a long multi port trip booked with Qantas from Queenstown to Jakarta many last minute adjustments including moving us to a low cost carrier Jetstar which ultimately was delayed made us miss a flight and had to be booked a hotel due to their terrible, terrible flight planning. Their digital check in system at Sydney airport doesnt even work from the check in all the way to bag drop, ultimately forcing ppl to raise their hands for assistance which leads to a chaotic queuing system being so disorganized and causing a huge pile of people frustrated just waiting to get their machines running. Their customer service are not capable to handle issues effectively as they were not solution-oriented - only looking to solve whats easiest for her, not for the collective of the passengers, We are never flying Qantas or Jet Star ever again! We initially booked our return flight from Jakarta to Queenstown in Qantas flight and we paid a full price (not a promo fare). The return flight consisted of 3 connecting flights, from Queenstown to Sydney, Sydney to Singapore then Singapore to Jakarta. They rescheduled our connecting flight from Singapore to Jakarta and it became a 16 hour layover in Singapore (and we were supposed to land at 10 PM SGT). So we booked a hotel room by the Singapore airport hoping to get a good night sleep before catching the flight back home. However, on the day of our departure from Queenstown, just as we got to the airport we were told by the staff that the Qantas flight from Queenstown to Sydney has been changed to a Jet Star flight and it got delayed for an hour which caused us to miss our connecting flights. When we landed in Sydney, we ran to our gate but the plane has left. We asked the Qantas staff there asking for clarity and she said “this is a Jetstar problem, not our problem”? In the end we got to the transit desk and sorted out our next flight (next day). Here we are today 26th of April 2024. We checked in for our flight, the kiosk machine had so many issues on it and there were a lot of lines piling up, we ended up have to get one of the Qantas staff to help. Afterwards we had to drop our bag thru the machine (again automated but not working as it was supposed to). Mind you, this was not only our machine, it was all the Qantas bag drop machines at the airport that were not working, so again, the line was piling up. We asked a Qantas staff what had happened and what should we do, as we’ve been waiting in front of a non working machine for a good 30 minutes. She explained a bit of what happened, and ask us to wait again for god knows how long without giving any other solutions. I told her nicely that it was not nice to wait, then she talked back to me “oh its not nice to wait? Then find somewhere else to drop it!” What a service Qantas! Never flying you ever again. Thats how disappointed we are with your company!

✅ Trip Verified | Qantas flight QF76 (codeshare Westjet) which left Vancouver for Sydney on 13 April diverted to Honolulu. Allegedly 1 of 3 major electrical systems failed and the plane had to land. We were closer to Fiji at the time but Qantas decided to turn back to Honolulu. We went to Qantas's hotel and the flight was rescheduled for 27 hours later. No problem. We were told by Qantas staff that buses would pick us up at the hotel the next day to take us to the airport at 7:30am. However, no buses showed up. We received no contact from Qantas but a rumour went around that the flight was delayed. We received no texts, or emails about the delay and the Manage Booking page which not work for anyone on our flight. A rumour went around that our flight was leaving later that day. Everyone went to the airport at their own expense. Bags were checked and people went through security. After multiple hours of waiting, the flight was delayed again as Qantas had sent the wrong plane from Sydney to bring passengers back to Sydney. The rested crew were unable to fly that type of plane. Finally, a message was received by email saying that flight was delayed until 9am the following morning. People left the airport at their own cost. We went to the airport the following morning at our cost again. This time the plane did take off. But not all passengers were told by text/email about the new flight. They were asking passengers to agree to stay in Honolulu for extra days at check-in as the plane was smaller than the one that had flown us in from Vancouver. Due to the failure to communicate, there were empty seats. On the flight back, we ran out of catered food. I fly frequently and have never seen this happen. The stewarts had not even reached half way down the plane when they ran out of one choice... People who ordered special meals did not get same as this information was not transferred from our original Vancouver - Sydney flight to this new flight. At the time, Qantas was saying that it would reimburse us for taxi's to the airport, food, nights accomodation missed in Sydney. Qantas is now refusing to pay. It will not even reimburse me for my seats which I paid for but did not get. I, like most, have travel insurance. However, there is an excess. I have been diddled too many times by Qantas. At the beginning of the pandemic, I agreed to leave my credit with Qantas as I thought it would help with cashflow and help maintain the Qantas. In response I was offered an extra 25% credit on top of the credit I would get for my cancelled flight. I went to rebook afterwards when Qantas resumed international flights. I found that the price of flights for people using credit was higher than for people booking and paying with a credit card. I booked several domestic flights in early 2022 which were cancelled and got to no refund/credit. I used to love flying Qantas. The food is good, when there is sufficient available, and the frontline staff are nice. However, the inflight entertainment is not great compared to other airlines these days and they treat customers terribly. Qantas is a mess and I will not fly them again.

✅ Trip Verified | Worst flight I have ever experienced. The flight was delayed by 4 hours and they didn’t even give us an explanation for the reason for the delay. We had a connecting flight from our destination and of course we missed it and to pay a hefty amount for a new booking. We would advise to avoid Qantas or be prepared for delays and losing time & ‘money.

✅ Trip Verified | Yet another very disappointing experience with Qantas. The ageing aircraft, the ageing cabin crew, the disgusting offering for inflight refreshments. This airline represents the worst value for money in the Australian skies. The pizza had so much grease just opening the box, I honestly would not have fed it to a dog. The flight attendants, all deplaned and vanished before the passengers had left the aircraft, despite being 30 minutues early (southerly tailwind and landing at 2200 so that's not to Qantas credit). My flight in the morning on Jetstar was a better experience. What a shambles Qantas has become. They won't see their A350s in service for long, they'll be out of business.

✅ Trip Verified | I enjoyed the flight. Check in was easy, as was boarding the aircraft. Departure was on time. Staff were friendly and helpful. It was nice that soft drinks, wine and beer were available. The food was quite tasty, but could have been more substantial. Overall a very good flight.

✅ Trip Verified | My wife and I booked business class on a Qantas flight from Sydney with allocated seats of 3D & 3 F. Thirty minutes before departure I was informed by a rude ground staff member that I had been downgraded to economy and separated from my wife. No apology or offer of refund/compensation was made. My wife subsequently found out that my seat had been given to a junior staff member. I find this an extraordinary way of treating loyal customers (I have been a Qantas Frequent Flyer for more than 30 years ) and clearly is the reason that the Qantas Brand has gone from first in Australia to 41st in the last 5 years.

Not Verified | I will attempt to express my dissatisfaction, disappointment, annoyance, furiously angry, especially being p…d off at Qantas policy on a medical emergency response. My husband had an altercation with a Mercedes SUV on his bicycle and lost. He now has a severe spinal cord injury and we can’t take our original return flight of April 13th. We want/are deferring our return by a month (mid-May). I contacted FlightHub, on-line, who we booked through. They were very helpful, but came back with a message from Qantas. “We do not make fare changes for medical emergencies”. I have medical certificates/documents to back up our claim. The return portion of our air fare is approximately $2250 for both of us. Qantas’ “offer” for compensation is $15 each. Apart from being ridiculous, it’s an insult. We have to start from scratch and book a one way fare each to our long distance destination to the tune of approximately $1700 each. We spend 6 months in Adelaide (October to April) and 6 months in Toronto, Canada (April to October). We have been doing this routine for the past three years, and plan to keep this up for a few more years. We will never fly Qantas again. I am so angry that we are not cancelling our April 13th flight, we are going to be “no shows”. I am not going to give them the opportunity to re-sell my seats. Is this the ‘sprit of Australia’s customer service? There’s no comfort in “We sincerely apologise”!

Not Verified | I'm giving a good review about one of their cabin crew on flight QF517 from Brisbane to Sydney. We were greeted by our purser Kimberly. While we waited for passengers to make their way through the cabin we found out that it was Kimberly's day off and she was working to help out with the back log of flights caused by flooding and flight cancellation from the day before. she was bubbly and happy. After we were seated we continued to observe that she was very helpful and knowledgeable to passengers and staff alike. Happy to fly with Qantas again and again after this experience.

✅ Trip Verified | My children had missed their flight with another airline, that was very dismissive and zero help. So I was a very stressed out mum trying to navigate buying another ticket with any airline that could take them. Qantas was the only helpful airline that answered my stupid questions, calmed me down and walked me through what to do. There were two gentlemen who were extremely helpful, I unfortunately can only remember one of their names, Chris, but thank you so very much. You don't understand how much you helped.

✅ Trip Verified | On 2 April 2024, I (together with my spouse and parents) flew Adelaide to Melbourne and thereafter Melbourne to Singapore. All legs were Qantas Airlines. In Adelaide, I was issued the boarding pass for both legs and the seats were assigned. The staff that attended to us in Adelaide was very friendly and accommodating. In Melbourne, it was a real chaos. At the boarding gate, the staff arrived late and was not able to provide clear instructions to passengers on how they were boarding. The passengers were expected to go down an escalator before going through the boarding gate and due to poor instruction and management, there was safety risks (especially for old people) of being pushed over by anxious passengers. When I arrived at the Business Class queue, the lady at the counter (without looking at my tickets), pointed us to the economy class queue. Well, it did not end there. When asked for clarification, she said that she assumed we were economy class. Thereafter, I was not able to scan my boarding pass which was issued in Adelaide because I was assigned another seat without my permission. The excuse being, the electronic device was not working. I was separated from my spouse. Qantas entertainment can be access through tablet (if the flight device was not working) which I had. Regardless, my seat was taken away (without permission) and given to another passenger which I later found out was the partner of the said flight pilot. To make matters worst, when I left my seat to use the lavatory, the flight attendant poured water into my glass of unfinished wine and there was not an ounce of apology. He made funny and insensitive comments about it. I paid for 4 business class tickets and yet was treated very poorly. Poor service and insensitive staff. Qantas has no class.