Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1152 reviews
7/10
4 star Skytrax Rating
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1/10

"was absolutely terrible"

(Australia)

Trip Verified | Auckland to Brisbane. Delayed flight which was meant to replace the old Emirates flight. Food and Service was absolutely terrible. I could not eat my food. They ran out of blankets, pillows food and Ipads. I asked for water 3 times and received nothing. We were told that this is just a domestic flight and we dont have all these things on board. Well we paid for an international flight so why not?Emirates are a far superior airline. Luggage took forever to come from the plane and most connecting flights were missed so people had to be accommodated in Brisbane. I will never travel Qantas again Disgusting !!!
Aircrafta330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAuckland to Brisbane
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolutely terrible experience"

(United States)

Trip Verified | Los Angeles to Melbourne. Absolutely terrible experience. The flight attendants forgot to serve me the meal as well as forgot to give me a customs form. When I asked one of them politely about it, she acted inconvenienced and made it seem like it was my fault. The flight ended up being 45 minutes late and the staff made no effort to assist me to my connecting flight. I actually arrived 30 minutes prior to my next flight, but the attendants refused to let me board saying it was too late to board. I had to wait 5 more hours and was promised a meal ticket that I never received. Overall, a horrible experience. Qantas, you have lost a customer.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLos Angeles to Melbourne
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"crew service was good"

(Australia)

Trip Verified | Canberra to Perth. Check-in at Canberra airport was easy as there is priority lane for oneworld Ruby and above passengers. I am currently Silver with Malaysia Airlines Enrich which grants me the same privilege as the equivalent tier on Qantas frequent flyer program. Absolutely disappointed that there is no announcement made for the delay in departure from neither the ground staff nor cabin crew once we boarded the plane. The plane was further delayed again due to aircon malfunctioning inside the main cabin. It was extremely warm. I am offered an exit row so plenty of leg room and the seat is comfortable. No fixed headrest which makes long flights on the single aisle jet a little difficult. Dinner was served and there was 3 options. Food was generally fine, different beverages including alcoholic ones offered to passengers. Cabin crew service was good or above average. Free WiFi on board and USB port to charge devices which keep me happy.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCanberra to Perth
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"This is terrible"

(Australia)

Trip Verified | Flying Melbourne to Brisbane on one of my usual business shuttles as a regular Qantas customer. Nice welcome coming on board, pleasant service, something hot to eat and spare seat next to me - almost like Business Class on some European airlines. However, flight completely spoilt (as was my next flight after this) due to the seat back IFE Qantas have now installed on this aircraft. What dingbat in Qantas thought up the idea of having seat back screens with games installed so that the person behind me could punch the screen for 2 hours without stop as he played his game all the way from Melbourne to Brisbane. I noticed the guy sitting in the aisle seat across from me doing the same thing. The end result is being punched in the back of the head non-stop making it impossible for me to rest my head back at all. This is terrible! What otherwise would have been a pleasant on-time flight completely ruined by being punched in the back of the head for two hours. I was only grateful it wasn't a longer flight.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteMelbourne to Brisbane
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

Qantas Airways customer review

(Germany)

Trip Verified | Flew Qantas from Auckland to Brisbane. Worst seat pitch I have ever encountered. The sear pitch is so tight that it is near to bodily injury. Cattle transport could not be worse. The staff were friendly though. Food as always in economy is far away from tasty. Will try to avoid flying Qantas again.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteAuckland to Brisbane
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"all cabin staff just disappeared"

(Belgium)

Trip Verified | QF2 flight from Dubai to Sydney. I took Emirates A380 in 2017 for the same route so good opportunity to compare Qantas and Emirates level of service. Since the flight ticket was more expensive I was expecting something nice. First deceptions came as soon as I sat in my seat: reduced room for legs, no USB plug to recharge my phone, small screen with very few interesting movies, meal rests and hairs on my tablet, and no glass holder on the back seat so you are compelled to have the tablet on your knees to put the glass on it. The boarding started an hour earlier than expected which explains why the plane was looking so dirty inside, they probably did not clean it at all despite the plane staying at least 3 hours on the Dubai tarmac. As a result, the boarding was finished one hour earlier than departure time, so we waited. And waited. And waited. And waited, three hours in the plane before takeoff. No green light given by the control tower apparently. As soon as the ascent was done the staff started to get the meals ready and it took them 1 hour for them to get ready with the meals. I somehow had the impression that it was the first flight for the entire cabin crew. Another hour and a half before finally receiving a meal to eat which was OKish but the portion size and meal quality were below Emirates standards. I enquired with the staff about the next time a meal would be served in order to know when I could sleep he said "I dunno, but you'll get some snacks in a couple of hours". Yeah, nobody saw any snacks coming during the entire flight, then all cabin staff just disappeared, I have not seen a single one of them during 9 hours. Probably all went to sleep at the same time (very smart move in case there is an emergency). At some point during the flight the sound of the TV stopped functioning for my neighbors and me. The crew came to check and quickly left by saying "sometimes things just go bad". Great. I then took the opportunity to look at the entire cabin configuration and it actually looked pretty depressing. Black seats, non-led lightning, damaged trolleys. Emirates does a much better job here with night sky rooftops and dimmed led lighting. After more than 9 hours without eating anything I started to feel pretty bad so I was happy to see the crew preparing the second meal of the flight (note: there were 3 meals on Emirates + 2 snacks) but again they were completely disorganized and it took them ages to get ready and serve everybody. My meal was almost cold when I received it, again it was OKish but I just needed to eat something otherwise I would have fainted so I ate it, and the portion size was still bigger than if I would have taken the alternative: an apple. That was my first and probably last time flying with Qantas.
AircraftA380
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDubai to Sydney
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"one of the highest quality domestic flights"

(Australia)

Trip Verified | Check-in was as quick as ever using the kiosk and automated bag drop. Love it. Flight almost full so boarding took a while. Plenty of space in the overhead lockers. Legroom acceptable and the cabin of the wide body aircraft is very quiet compared to a 737. An IPad is supplied and has a wide range of content streamed to it. Kept me well entertained for the 5 hour flight. Breakfast was a box containing hot sausages, baked beans and corn cakes. Very tasty. The crew also did another drinks round mid flight. This has to be one of the highest quality domestic flights you could take anywhere.
AircraftA330-200
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSydney to Perth
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"terrible experience for First Class passengers"

(Australia)

Trip Verified | My experience in First Class on this flight is definitely worse than the Jetstar Business Class I have taken before! Table setting was minimal, no salt or pepper, my fish with rice was terrible salty, the sauce on my salad was wrong - I asked for palm sugar dressing and got balsamic instead! 2 choices of bread slices. What happened to 3 choices of bread rolls and garlic bread? No offer of ginger ale top up or any other drinks during my meal and what happened to trolley servicing in First Class when there is a full flight? Is it that troublesome to go an extra mile for paying customers? In-flight Entertainment - I watched "Wonder" and "Wonder Woman" but the movies kept pausing and lagging, it felt like Qantas had downloaded these movies from a pirated site hence the bad quality! Apparently my husband had the same problem too. What a terrible experience for First Class passengers. An hour before we land, I asked for another Evian bottle of water (500ml size) and was told that each passenger has one only and if I wanted more water then she has to bring my empty bottle to the galley to be topped up with bottled water. Are you telling me that all the money and points we paid for the flight, Qantas cannot afford to give their First Class passengers more than 1 bottle of Evian water? And how confident am I to believe that it was topped up with "bottled water" - not! This whole episode makes me feel like Qantas is seriously cutting costs so much that they must be in financial trouble, what else is Qantas cutting cost on I wonder. Some of the crew walked up and down the aisle like elephants. Its a night flight. Passengers are trying to sleep. Be gentler and quieter. Can't imagine the noise level if I was seated near the galley. Smiles from the crew at boarding and disembarking does not make the terrible experience during the flight any better! After this, I don't think my husband will be on Qantas Business or First again.
AircraftA380
Type Of TravellerBusiness
Cabin FlownFirst Class
RouteSingapore to Melbourne
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"no order was established"

(Australia)

Trip Verified | Sydney to Bangkok with Qantas Airways. The Check-In process was effortless as I had priority due to my One World Sapphire status. When custom and security was cleared, it was straight to the Lounge for breakfast and relaxation. Boarding was chaotic with a long queue, no proper announcements were made and no order was established. Once airborne, the 9.5 hour flight was smooth sailing with very little turbulence with departure and arrival on time. The food served was quite good, but the portions need to be bigger. IFE was favourable though I think more content should have been added. The quality of Cabin Crew was good but nothing to applaud about, no one really stood out or went the extra mile.
AircraftA330-300
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSydney to Bangkok
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a great friendly crew"

(United States)

Trip Verified | Great flight with a great friendly crew. The IFE was amazing with an incredible number of choices that made a 9.5 hour flight fly by. The meal choices for economy was excellent with all the drinks you wanted. One of the best economy flights I have ever had with a quite comfortable seat.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSydney to Tokyo
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes