Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1104 reviews
7/10
4 star Skytrax Rating
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8/10

"Seat was comfortable"

(Australia)

Trip Verified | Sydney to Hong Kong. My first time on a Qantas A380 and it did not disappoint. Fortunately, during peak season the A380 is used and as an added bonus the First Class seats are used as Business Class and I was lucky enough to score 1A as my seat for the 9 hour journey. Cabin Crew were attentive before and after takeoff, and during the meal service, constantly keeping an eye to see if anyone needed further assistance. The Customer Service Manager genuinely welcomed me, along with other passengers during the flight. Definitely a step up from some of my previous Business Class experience. Seat was comfortable and has so many functions which can be easily controlled from a tablet. The food selection was delicious and well prepared. The overall experience during this flight has left a good impression within me. Can't wait to see the consistency of my return journey.
AircraftA380-800
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteSydney to Hong Kong
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"welcoming and attentive"

(Australia)

Trip Verified | Melbourne To Sydney with Qantas Airways. The trip started with a visit to the lounge and great to see the renovations on the way. The flight attendants were great from start to finish, welcoming and attentive. After take off, the flight began with lunch and once again it was delicious. Though the flight was 30 minutes late we actually arrived into Sydney only 10 minutes after schedule. Very smooth flight overall.
AircraftA330-200
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteMelbourne to Sydney
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"experience of Qantas inconsistent"

(Australia)

Trip Verified | Sydney to Melbourne. I find the overall experience of Qantas front-line inconsistent based on this flight. I never interact with the ground team at Check-In when flying domestically but the as for the Lounge team, they are very cold and uninviting. On the other hand, the Cabin Crew was smiling and seen throughout the entire flight. The only thing I would pick on during the flight, are the lack of announcement of safety instructions. There needs to be a balance of great Customer Service across the board.
AircraftBoeing 37-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSydney to Melbourne
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"a pretty good flight"

(Australia)

Trip Verified | London to Sydney via Dubai. The return from London visiting family for Christmas. the flight was fine and the FA's were courteous. The issue was the dinner service, the risotto was inedible. Terrible. On time departure and arrival and when the only thing to complain about was one dish then its a pretty good flight.
AircraftA380
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLondon to Sydney via Dubai
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"another satisfying flight"

(Australia)

Trip Verified | Sydney to London via Dubai. The crews on the A380 were professional and friendly. All meal services were fine as was provision of snacks. A stop at Dubai which was busy as always. It helps to have lounge access so a freshen up and onward to London. All in all another satisfying flight.
AircraftA380
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSydney to London via Dubai
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"everything was very smooth"

(Australia)

Trip Verified | Sydney to Brisbane. From Check-In to Lounge access and boarding, everything was very smooth. The flight was uneventful with minimal disturbance. Since it was an early morning flight, I normally would eat breakfast but decided to take a nap. The Flight Attendants were very present during the flight, it's great to see Qantas showcasing great Customer service during such a short flight. The plane touchdown on time and accessing the Brisbane Terminal was at ease.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSydney to Brisbane
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

" dismissive and unapologetic"

(Australia)

Trip Verified | Melbourne to Orlando via Sydney / Dallas. My wife and I booked flights from Melbourne to Orlando in December 2017. During our travel to and from the final destination with Qantas and its partner airlines we were met with a disheartening and unacceptable number of delays, errors, cancellations, and general lack of respect and care from the service members we reached out to for help. Lack of time provided by Qantas for connecting flight in Dallas resulting in a high probability of missing the connecting flight. Flight from Sydney to Dallas left more than an hour late, causing us to miss our connecting flight from Dallas to Orlando. New flights were issued which which added an additional hours and an additional flight and wait times to finally arrive in Orlando. We called and spoke to Qantas and the staff on the phone were extremely unhelpful and misinformed us and advised that there were no other options. Instead we spoke to the staff in the airport who were able to find a more convenient flight for us. Our flight from Sydney to Melbourne was changed by Qantas in error from December 2017, to March 2018. This was discovered by us, and not Qantas. We then has to contact Qantas to have this corrected. Flights home from Orlando to Los Angeles was delayed, and ground staff advised that this would not impact our flight from Los Angeles to Sydney. When we arrived in Los Angeles we found that this did in-fact impact our flight. The ground staff checked our names and rushed us to another gate as the next flight was about to leave, only to find we had not been placed on this flight. We were then sent to another gate where they advised the flight was delayed by 5 hours, leaving at 3am. After waiting, the flight was delayed further to 4am As a result of these constant delays, we missed our flight from Sydney to Melbourne, and were instead placed on a flight much later - leaving us stuck in Sydney airport for 3 more hours. In Sydney we attempted to seek support from the Qantas service desk but they were dismissive and unapologetic. Note that during this entire experience we had to contact Qantas, as no one contacted us to advise of any of the unexpected changes, delays and cancellations. While I understand that there are factors outside of your control, and occasional delays are inevitability, the errors made by Qantas and the general lack of communication, support, and disrespect from staff members is unacceptable.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMelbourne to Orlando via Sydney / Dallas
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"staff very friendly and helpful"

(Australia)

Trip Verified | I enjoyed my evening trip with Qantas from Melbourne to Sydney. The plane left and arrived on time and the staff were very friendly and helpful. They served a small but tasty meal and nice complementary drinks. The chocolates after dinner were a nice touch. The IFE had no personal screens, but that didn't matter for such a short trip .
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMelbourne to Sydney
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"efficient, helpful and cheerful"

(Australia)

Trip Verified | Sydney to Melbourne. An early morning Christmas day departure. Fortunately the plane was punctual. The staff were very efficient, helpful and cheerful. A small but tasty breakfast was served, which was fine for such a short flight. The IFE was fine. No seat back screens, but OK for such a short flight.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSydney to Melbourne
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"mediocre at best"

(Bahamas)

Trip Verified | Sydney to Hong in business class on an ageing Boeing 747. I do believe the whole package is mediocre at best especially compared to competitors on same route. The crew while courteous were overly casual and seems to ignore certain passengers while chatting away with others. Service requests were promised but never delivered . Food while tasty is minimal in portion and choices perhaps due to cost cutting for premium passengers? They also forgot the salad twice, same as my previous flight. Would still be ok for an upgrade but not worth it for a paid ticket.
AircraftBoeing 747
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteSydney to Hong
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no