✅ Trip Verified
| Melbourne to Orlando via Sydney / Dallas. My wife and I booked flights from Melbourne to Orlando in December 2017. During our travel to and from the final destination with Qantas and its partner airlines we were met with a disheartening and unacceptable number of delays, errors, cancellations, and general lack of respect and care from the service members we reached out to for help. Lack of time provided by Qantas for connecting flight in Dallas resulting in a high probability of missing the connecting flight. Flight from Sydney to Dallas left more than an hour late, causing us to miss our connecting flight from Dallas to Orlando. New flights were issued which which added an additional hours and an additional flight and wait times to finally arrive in Orlando. We called and spoke to Qantas and the staff on the phone were extremely unhelpful and misinformed us and advised that there were no other options. Instead we spoke to the staff in the airport who were able to find a more convenient flight for us. Our flight from Sydney to Melbourne was changed by Qantas in error from December 2017, to March 2018. This was discovered by us, and not Qantas. We then has to contact Qantas to have this corrected. Flights home from Orlando to Los Angeles was delayed, and ground staff advised that this would not impact our flight from Los Angeles to Sydney. When we arrived in Los Angeles we found that this did in-fact impact our flight. The ground staff checked our names and rushed us to another gate as the next flight was about to leave, only to find we had not been placed on this flight. We were then sent to another gate where they advised the flight was delayed by 5 hours, leaving at 3am. After waiting, the flight was delayed further to 4am As a result of these constant delays, we missed our flight from Sydney to Melbourne, and were instead placed on a flight much later - leaving us stuck in Sydney airport for 3 more hours. In Sydney we attempted to seek support from the Qantas service desk but they were dismissive and unapologetic. Note that during this entire experience we had to contact Qantas, as no one contacted us to advise of any of the unexpected changes, delays and cancellations. While I understand that there are factors outside of your control, and occasional delays are inevitability, the errors made by Qantas and the general lack of communication, support, and disrespect from staff members is unacceptable.