✅ Trip Verified
| QF2 flight from Dubai to Sydney. I took Emirates A380 in 2017 for the same route so good opportunity to compare Qantas and Emirates level of service. Since the flight ticket was more expensive I was expecting something nice. First deceptions came as soon as I sat in my seat: reduced room for legs, no USB plug to recharge my phone, small screen with very few interesting movies, meal rests and hairs on my tablet, and no glass holder on the back seat so you are compelled to have the tablet on your knees to put the glass on it. The boarding started an hour earlier than expected which explains why the plane was looking so dirty inside, they probably did not clean it at all despite the plane staying at least 3 hours on the Dubai tarmac. As a result, the boarding was finished one hour earlier than departure time, so we waited. And waited. And waited. And waited, three hours in the plane before takeoff. No green light given by the control tower apparently. As soon as the ascent was done the staff started to get the meals ready and it took them 1 hour for them to get ready with the meals. I somehow had the impression that it was the first flight for the entire cabin crew. Another hour and a half before finally receiving a meal to eat which was OKish but the portion size and meal quality were below Emirates standards. I enquired with the staff about the next time a meal would be served in order to know when I could sleep he said "I dunno, but you'll get some snacks in a couple of hours". Yeah, nobody saw any snacks coming during the entire flight, then all cabin staff just disappeared, I have not seen a single one of them during 9 hours. Probably all went to sleep at the same time (very smart move in case there is an emergency). At some point during the flight the sound of the TV stopped functioning for my neighbors and me. The crew came to check and quickly left by saying "sometimes things just go bad". Great. I then took the opportunity to look at the entire cabin configuration and it actually looked pretty depressing. Black seats, non-led lightning, damaged trolleys. Emirates does a much better job here with night sky rooftops and dimmed led lighting. After more than 9 hours without eating anything I started to feel pretty bad so I was happy to see the crew preparing the second meal of the flight (note: there were 3 meals on Emirates + 2 snacks) but again they were completely disorganized and it took them ages to get ready and serve everybody. My meal was almost cold when I received it, again it was OKish but I just needed to eat something otherwise I would have fainted so I ate it, and the portion size was still bigger than if I would have taken the alternative: an apple. That was my first and probably last time flying with Qantas.