| Auckland to Melbourne. Rung up customer services prior to my trip to find out if my plane came with movies at the back of the seat or if I had to provide my own tablet as it was not very clear on their website. This was a simple quick question that wasn't a security risk, however the customer service person grilled me with many questions firstly my eticket, name, age, address, phone number, where I was going to, day etc. All she needed was my eticket number to check on that particular aircraft. All I wanted was to know if I needed to carry my tablet by hand and download the app. It was getting thoroughly annoying with all the questions that were not relevant so I asked for a supervisor. She would not put me through to someone unless I answered all questions. This really put my attitude towards Qantas at a 1/10 even before the flight. After over 10 minutes on the phone, I was finally told that I had movies. After all that, a positive outcome. Now the actual flight: Staff on the flight were very friendly and obliging. The seats were terrible, the tiniest I have come across. The seat in front of me was pretty much at my knees and I'm only 5.7". Now the trays for food, you couldn't even lay these flat, they are situated too low on the backs of the seats. So the meal was very uncomfortable. The food was very nice and a good size. However, even though a few good points, seat comfort is the most important and the attitude of the staff member prior to my flight has put me off every travelling Qantas again. I only took this flight (one way Auckland to Melbourne) as it was the earliest in the morning other than Virgin alliance with Air NZ and I didn't want to fly Virgin due to no meals and no entertainment. However the alliance between Virgin and Air NZ is about to end, so I look forward to flying both ways on Air NZ in the future.