Qantas Airways

✅ Verified Review | Adelaide to Sydney. We request wheelchair assistance online before travelling and was confirmed via email by Qantas. We arrived at the airport and the staff told us there is no wheelchair available and assistance was not provided. After telling them I have booked and made a fuss, they gave us a wheelchair and we had to push my father with COPD all the way. Getting off at Sydney, the wheelchair was not prepared during our exit of the flight. I am very angry and disappointed. If I allowed my father to travel alone and trusted this service it would have negatively affected his health. I will not be flying with Qantas anymore after so long. If you need wheelchair assistance don't fly Qantas. If you have a family member who needs assistance don't book Qantas and don't trust them. I have filed a complaint to Qantas and the reply was please accept their apology. If anything happened due to their failure to provide such essential service, is an apology enough?

✅ Verified Review | Dubai to Sydney via Melbourne. I had a very disappointing experience with Qantas. Due to circumstances we wanted to change our flight form Darwin – Adelaide. Online we got a message “contact the office”. So we tried to telephone 131313. We placed three calls: the first one being 37 minutes, the second one being 20 minutes and the third one more than 40 minutes but we never got anybody on the line, only some completely ridiculous ever repeating message. So we purchased some internet time, and we tried the “chat”. It worked. But in the end the person could not help because there was a small fee involved, and he could not handle financial transactions. He advised us to contact either an office or by telephone. Contacting an office Friday at 9PM in Alice Springs is certainly not evident. And telephoning not possible. So service of Qantas is zero, nothing. We solved the problem by booking a flight Alice Springs-Darwin by Virgin Australia. 2. I don’t think anybody of the Management has ever travelled in economy class. The food is bad. On our flight Dubai-Melbourne we got as breakfast (after a flight of 11 hours) a small box containing cereals and some milk. Bread? Eggs? Fruit? On the similar flight Adelaide to Dubai operated by Emirates, we even got a choice of eggs, we got fruit, we got bread. On the flight Darwin-Adelaide we got as lunch a small box containing some Asian food. Nothing else. Honestly, the smallest roadside shop sells 10 times better food than this. It was simply disgusting,Drinks have to be paid for! On the flight by Virgin Australia we got a decent lunch and free drinks. Qantas have no official site where one can make complaints, and E-mail messages are not replied to, maybe somewhere next year – who knows. All this makes me sure to nominate Qantas as the worst airline of the year.

✅ Verified Review | QF768 from Perth to Melbourne departed 2 hours late on 30/10/2017 with no reasonable explanation from ground staff. On board the flight attendant openly displayed her annoyance when asked to explain the menu. To avoid further annoyance to her I took the meal she had in her hand which was a mixture of refrigerated rice, boiled chick peas and chicken. Truly an apology for a meal. Customer service needs to be monitored by Qantas. It would be nice to send customers an email enquiring about their experience on board Qantas. Perhaps then would we see better customer service

✅ Verified Review | Consistently good service. I fly this route (Manila to Brisbane via Sydney) approximately 20 times per year, and find that the service is always genuine, warm and competent. On checking in was great by the duty manager who personally welcomed me, introduced herself, thanked me for flying with them regularly and let me know if there was anything at all in needed to let her know. Decided to attempt to use the Japan Airlines lounge under oneworld sapphire status for a change of scenery but was directed the mascor lounge across the way instead, who were happy to accomodate me as Qantas are a client anyway. Similar to the Qantas Lounge (which is so-so in Manila, but the universal case with all lounges there) but better range of food and more space - so would recommend giving this a go if stuck there. Once on board staff were excellent, taking care of everyone well throughout the entire flight. Aircraft the A330-200, so not as nice (smaller ife screens) as the refurbished -300’s flying into much of Asia, but still clean and well presented. Landed ahead of schedule and transited the Qantas Club for a shower, coffee and breakfast before heading onward on an uneventful connecting flight to Brisbane. All in all great experience!

✅ Verified Review | We flew San Francisco - Sydney - San Francisco. While we flew in the last rows of two seats, we were more comfortable than most. Our main issue is with the condition of these ancient 747s. We flew different ones outbound from return. The cabin condition of these worn out planes is beyond pathetic. On the way out we counted several fluorescent lights burned out and flickering. Some had been replaced with different color tones. Seats were threadbare at the top of the back where people hold on. On the way back both headphone plugs did not work. Two overhead fluorescent lights came on early in the flight, and could not be turned off. We counted 14 overhead lights out in our section! It looked like a third world aircraft. Qantas: Time to put these 747s out of their misery and park them in the desert. Makes one think of how they skimp on the important maintenance! Also on the return trip we were delayed several hours with mechanical issues.

✅ Verified Review | QF971, October 26, Townsville to Brisbane. Checked in on mobile but for some reason boarding pass wasn't forwarded on so when I arrived at Townsville airport I was issued with paper boarding pass, no ID asked for as they did in Brisbane. Townsville airport always very quiet, no queue when I've travelled and security quick and very friendly staff. Flight appeared full. Seat request 28c aisle. As soon as we had taken off I was immediately given my Gluten Free meal as it was a lunch time flight. It was a vegetarian burger and on the box stated all the other allergies it was free from, it was a very generous size and tasty. Also a rows brownie and drinks served. Cabin crew busy and polite and noticed one male cabin crew very helpful to someone travelling with a baby. Very relaxed flight and arrived safely on time.

✅ Verified Review | Flew Hong Kong to Auckland via Sydney. First long haul flight with Qantas. I was impressed with the new aircraft and the comfortable seats with generous legroom and rather large screens for IFE. The service was also very friendly and accommodating. However, there were also a few downsides: I had ordered a Vegetarian special meal, and the food was inedible – easily the worst airplane food that I have had for quite a while. Furthermore, Qantas does not allow you to choose your seat at the online check-in, which is a major inconvenience if you are travelling with people who are not in the same reservation. Fortunately, the problem could be sorted out by the Qantas ground-staff once we arrived at the airport. Overall, it was a positive experience, primarily because the seats were more comfortable than with most other airlines in Economy and allowed me to get some rest.

✅ Verified Review | A five day trip to Singapore starting out on QF 81. Being a QFF the whole Qantas experience these days is very satisfying. Check in is through the priority channels which makes life a whole lot smoother. I'm old school and still like to be checked in by hand and not have to go through the self check in bit. Up to the business lounge and this is where Qantas needs to do some work. It was a Sunday morning flight so the place was packed with the Asia departures which all leave in the morning. The F & B were fine but Qantas should look at extending the lounge. The flight itself was uneventful. it was a refurbished A330 so the ICE was the new touchscreen. New comfortable seating and the FA's were great. Asked for a Jack Daniels and Coke and was served a quadruple which nicely put me out for a few hours.

✅ Verified Review | The return leg from a Singapore trip in QF82. It was the 8.20 pm departure which was a refurbished A330 and I think more comfortable than the 11.30pm departure which has the older product. It was a quick flight (7.15 hours) so everything is always a bit rushed. 1.5 hours for the dinner service, 1.5 hours before landing for the breakfast service and it does not leave a whole lot of time to sleep. The flight crew did their stuff very professionally and before long we were back into Sydney. A satisfying flight.

✅ Verified Review | Melbourne to Brisbane. I enjoyed my flight. There was a slight delay because of excess hand baggage taken onto the flight but that was no big issue. The staff were very efficient and friendly. I was impressed by the meal that was provided as well as excellent wine and coffee. The IFE was very good as well. Overall a very pleasant flight.