Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1883 reviews
6/10
4 star Skytrax Rating
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10/10

"no complaints about seat comfort"

(Australia)

Verified Review | Qantas (QF542) Sydney to Brisbane 16 July. Check-in and boarding pass done on mobile phone so much easier. Flight was delayed by 20 minutes. Qantas kept us updated saying they had found something they had found they were checking as they were not happy for us to board yet. Aisle seat as requested but the bonus on this return flight was other two seats empty and 3 seats behind empty so no complaints about seat comfort. Pilot apologised for delay but safety is a priority. Also he told us of the views so got a good view of Sydney Harbour at night and Story Bridge in Brisbane. Soon after take of gluten free meal served. Roast turkey and vegetables and chocolate cake. Cold drinks but no complimentary alcohol on this 17.35 flight. For anyone who is diagnosed coeliac Qantas gluten free meals are very good. Arrived safely even though late.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Brisbane
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"gluten free meal was very good"

(Australia)

Verified Review | Qantas (QF549) July 14 Brisbane to Sydney. Check-in and boarding pass on mobile phone. As only took hand luggage very quick through security check. Aisle seat near back of plane as requested. Took off on time. Dinner served on such a short flight so cabin crew busy all the time. Gluten free meal was very good. Rice and slightly spiced chicken, a moist chocolate sponge cake and cold drinks served. Alcohol offered complimentary on this evening flight. On coming into land one of the cabin crew noticed a passenger in the window seat was experiencing a lot of ear trouble and went out of her way to give advise and what the cabin crew do when they have same trouble.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBrisbane to Sydney
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"staff were nice and friendly"

(United States)

Verified Review | New York JFK to Perth via Los Angeles and Sydney and it was pretty good. The seat was amazing the legroom was the same. The IFE was nice but needed more movies, and staff were nice and friendly. The food was pretty good there was not one meal besides breakfast that I did not like or enjoy. There was a delay between Los Angeles and Sydney but luckily Qantas gave us another flight free because it was not our fault.
AircraftBoeing 747 / A380 / A330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York JFK to Perth
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"flight was fantastic"

(South Africa)

Verified Review | Johannesburg to Gold Coast via Sydney. The flight was fantastic. The friendly staff and the dinner was enjoyable. However the hot breakfast needs to be revamped. Fresh fruit, muesli, yogurt and a muffin or croissant would be a big improvement. The chicken and grain salad offered on the second leg was also very enjoyable.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteJohannesburg to Gold Coast via Sydney
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"The leg room was roomy"

(Australia)

Verified Review | Perth to Singapore is a very popular route with multiple airlines both premium and budget. The aircraft was new, not refurbished, the entertainment system was upgraded with plenty to keep my 3 kids busy. Best of all I picked everything from my food, seating online. It was exactly what was ordered amazing right, you get what you asked for a concept that is missing to other airlines these days. The leg room was roomy, amenities great and my kids loved the food that was served. It was not normal meal served on a kids tray, they loved the food. My wife and I had our food which was pre selected and it was delicious. F&B was done quickly and cleaned up and just rested all the way. Well done QF and thanks for the experience, we will be back.
AircraftA330-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePerth to Singapore
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"crew was very friendly"

(Australia)

Verified Review | Perth to Singapore. Qantas Airways is one of the best airlines, the crew was very friendly helped me with me with my hand luggage since I had a shoulder injury and service one of the best I have experienced. I would recommend Qantas. Unfortunately, I Cannot remember any names in the crew but hey did an outstanding job.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePerth to Singapore
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"crew was very friendly"

(Australia)

Verified Review | Qantas Airways is one of my favourite airlines. The crew was very friendly on my flight from Perth to Singapore and helped me with me with my hand luggage since I had a shoulder injury. The service is some of the best I have experienced. I would definitely recommend Qantas to anyone who is flying in and out of Australia.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePerth to Singapore
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"it was a great experience"

(Australia)

Verified Review | Flew from San Francisco to Sydney leaving 24/6/2017 on QF74. The crew could not have been more friendly or helpful. Service was outstanding. Meals tasty and snacks and water brought around at regular intervals. I don't usually bother to do reviews, but it was a great experience, and just wanted to commend Qantas on the crew on this flight.
AircraftBoeing 747-400
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Sydney
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Overall, a nice experience."

(Malaysia)

Verified Review | Sydney to Melbourne, seated in seat 3A. This was a redemption ticket booked on the Cathay Pacific website. I was not given a boarding pass when checked in online but told to go to the check in kiosk. In any case, the flight was uneventful. FA's were great, unobtrusive but efficient. Served a full meal with wine and coffee by a very genial male attendant. Boarding was a little fretful as it was a full flight and many passengers were business passengers travelling at the end of the day and everyone had a piece of hand luggage. Baggage was delivered on time. Overall, a nice experience.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSydney to Melbourne
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Staff member friendly and informative"

(Australia)

Verified Review | QF971, Townsville to Brisbane 28 June. Online check-in and mobile phone boarding pass. No bag drop off at Townsville so had to go to Qantas counter. Staff member friendly and informative when I was discussing recent report on Qantas possibilities of pulling out of Townsville. Flight was due to take off 11.35 am but running a little late but kept informed by pilot and said we would make up time. Aisle seat requested, snack and hot/cold drinks provided. Only negative for me was that somewhere in the system my Gluten free meal request was not offered when other gluten free requests were given out. On being offered a hot sausage roll which I declined and explained that I requested Gluten free, the cabin crew brought a gluten free biscuit. Not a problem for a short flight and the cabin crew kept busy. Arrived safely.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTownsville to Brisbane
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes