Qantas Airways

✅ Trip Verified | Los Angeles to Broome via Melbourne and Perth. Absolutely awful service. They cancelled my last flight to Broome under bad weather but only provided room for one night of two. They also lost my luggage (I'm still waiting to get it back!). I waited 1 hour to get a customer service representative when I called. They told me they had no information on my luggage which is ridiculous as I have my luggage receipt and checked it in at my first departure location. They only gave me a small amount of money for me to buy clothes in my current location but nothing for the accommodation or food that I now have to buy as I'm stuck in Broome since I cannot reach my actual destination without my luggage. I do not recommend this airline. Service on the plane is fine but if anything goes wrong they will be rude and unhelpful (especially at the service desk in Perth).

✅ Trip Verified | Melbourne to Singapore, very happy with overall service starting from check in counter. We wanted to change from aisle to to window seats the customer service supervisor happily did it for us. Loved the video safety instructions, the cabin crew were fantastic, food is normal, although the IFE needs to be updated (not important). We had a pleasant flight and arrived safely that was important. Would fly again with them in the future.

✅ Trip Verified | Flew Sydney to London via Dubai with Qantas. A really good experience on QF1. It is a mammoth flight, 14 + 8 hours. Check-in great, lounge ok, boarding a shambles as the plane was too hot to board. So 400 people wait at a gate with no seats surrounded by hapless ground crew. From then on, all was spot on. Nice glass of champagne, excellent Neil Perry food, I’d pre-ordered a special. Really good wines, turned down the last glass and slept 9 hours. The flat bed is excellent, pyjamas, mattress, duvet and pillow all really helped. I’m not keen on the paired layout as if your neighbour moves a lot you can feel it. But although minimalist the seat does the job very well. Entertainment system is not so good, limited choice and screen in armrest. Short stopover and reboarding directly from Emirates lounge. Delicious bowl of soup then back to sleep before a good breakfast. Arrived early. Top deck of a 380 is always a good quiet place to be. Great service and a good price.

✅ Trip Verified | Flew from Sydney to the Gold Coast in the early afternoon on 11 December. I checked in online using the Qantas app before I arrived at the airport so I could go straight through to security. Boarding was smooth and cabin staff were very pleasant. For the first time ever my travelling companion had a cup of tea that actually tasted like a cup of tea on a plane - it was actually hot! The flight itself was rather uneventful, with a refreshment (cheese & biscuit snack) being served. There were no IFE screens, however you were able to download the Qantas Entertainment app and stream movies and TV shows from a network on the plane. Disembarkation was also very smooth, however the bags did take a fair while to arrive at the carousel. Overall it was yet another enjoyable flight experience with Qantas and I would highly recommend them for domestic travel.

✅ Trip Verified | My partner and I flew Brisbane to Vancouver via Sydney. Business class. Domestic leg was efficient and friendly, although an aircraft nearly full since it was the first day of school holidays. Sydney to Vancouver on a 747-400. This is a 14 hour flight. Seated in the upper deck. Two female flight attendants. They could have not been more courteous, helpful and polite. They clearly had some experience in their work. They made the flight while away with their service. Standard Qantas Business Class seats. Functional, gave opportunity to sleep and generally feel comfortable for what is a long flight. The Customer Service Manager introduced himself and shook our hands. The food and drinks were plentiful and plenty of varieties to choose from. This was a great flight and beaut way to start our Canada holiday. The 747's are a beaut aircraft, I hope Qantas holds onto a few into the future.

✅ Trip Verified | Flew Brisbane to Johannesburg via Sydney. Early 4.30am check in in Brisbane, and surprised by number of passengers checking in for international connections - even more surprised by passengers checking in at 04.30 for 05.00 flights. Whereas Qantas could have taken the standpoint that passengers were too late, they actively managed the queue to ensure the late passengers made their flight. We were on a 06.30 flight so checked in for our connecting flights with no problem. Our flight left on time, and we were advised that flying time to Sydney would be only 60 minutes. Despite turbulence for the first 15 minutes, a full breakfast service was provided, with a choice of bacon and vegetable pie or a continental breakfast comprising yoghurt, banana muffin and cereal snack bar. Worth noting that the yoghurt was top quality. Boarding for the main flight was a different story. Renovations are in progress, so the departure lounge was very small, and a 30 minute delayed boarding resulted in much congestion, with no attempt to manage the situation. The lounge was packed resulting in lots of people waiting in the corridor. It was an eye opener to see the number of passengers boarding at the premier check in who considered they were exempt from queuing and were entitled to push in at the front. Boarding once started proceeded efficiently and we were soon settled with a glass of champagne, and from then on the service was superb. Qantas premium economy on the 747 is excellent. A small cabin, comfortable seats, and plenty of space. On this particular aircraft there was a bathroom within the premium economy cabin, which is a big plus. However so much depends on the service, and on this particular flight the cabin staff were top rate. This was a 14 hour flight, during which there were 2 meals plus snacks. We had the option of pre-booking meals from the advance menu, but elected to go with the on-board choices, which were very good. Overall this was an excellent trip.

✅ Trip Verified | Sydney to Brisbane return. Another domestic trip with Qantas, and great to see consistency from check-in to Lounge service, product and customer service. Both trips were on schedule, smooth and routine. Qantas serve proper meals on domestic routes, something that I appreciate compared to other airlines. Overall, a great performance and I'm looking forward to my next trip.

✅ Trip Verified | Flew Melbourne to Perth. The airline is fine, getting you from A to B, but when you have any engagement with ground staff, I always feel so dissatisfied and disappointed. There appears to be no common sense amongst any of the ground staff. Or perhaps Qantas management is so tyrannical that the ground staff have no freedoms for using their judgement. Qantas, people pay more money to travel with you, but there is no difference between you and Tiger.

✅ Trip Verified | Adelaide to Sydney. It was a pleasant flight for us with this airline. Departure and arrival were on time. The food and drinks were above average for such a short flight. The aircraft made a good impression and the flight crew was inconspicuous, fast and therefore pleasant.

✅ Trip Verified | I had a miserable long trip from Sydney to Dallas. I was in the back row of the top part of an A380, seat 36F. There were three ladies in that row, myself included. We put the magazines from the net pocket in the top storage as there was no leg room whatsoever. All night my knees were pushed against the seat and the temperature was like a meat cooler. When the people in the row in front of us put their seats back, we were cramped beyond belief. I was on the aisle but the lady two seats over had a wall beside her and had great difficulty getting in and out of the row with the seats in front laid back. God help her if there were an emergency. I had an extra blanket in my carry-on that I wrapped around my legs and used the blanket they gave us on my torso doubled. I wore three shirts layered and used their blanket and was still cold all night. I couldn't sleep - which is unusual as I can sleep easily on most planes. In the morning people were complaining about the cold and rubbing their hands and arms so others felt the cold. Dinner was so awful, I only ate the bun, and small square of potatoes and the chocolate pudding. The broccoli/kale was burnt and tasted awful, the chicken was chewy and jellylike. I only had one bite. I suspected it either wasn't real meat or wasn't cooked properly. I was hungry in the night but I wouldn't exactly waste away so just endured. I was offered a chili cheese dog in the night but it smelled awful. The lady beside my had the lasagna and did not eat it either. In the morning, people were choosing the yogurt/fruit option. I don't think anyone wanted more cooked options from this flight. When we got on, The couple beside us on the wall - each had a glass of wine and the couple in front of them also each had a glass of wine. Then they were served a second glass of wine and the cart moved forward. When our row was finally asked - the attendant just said "Do you want chicken or lasagna?" I told her chicken and then asked her if there was there a reason we were not offered a cocktail as the couples beside us were on their second" She said "Oh it was the lady's birthday and the other couple are newlyweds going home from their honeymoon". Then she asked if I wanted a cocktail and I said "Well I would have liked one twenty minutes ago when they got their second one but not now when I have my food". The sarcasm was totally lost with her and she just said ok and moved on. We got on the flight about 3:30 pm and dinner was all done and cleaned up by about 6:00 pm. It was like the staff just wanted to get it over with and by 7:00 pm, lights went down and so did the temperature. They have a big long fancy menu but you are not offered even half of the items. In Nov. I had flown Toronto to UK, to South Africa, to Sydney, to Melbourne, back to Sydney, to Dallas and to Fort Meyers, FL, I had seen lots of economy seats and none were this close or uncomfortable or cold. The couple right beside the exit door in the two seats along the wall looked well into their seventies. It wasn't the most comforting thought that they were in charge of opening the emergency door. The staff were distant - not friendly. Maybe the plane is just too big and it becomes a chore for them but it didn't feel as if they enjoyed their job. The trip of a lifetime ended badly.