Qantas Airways

✅ Trip Verified | An impressive Qantas Airways flight throughout the smooth 13 hour journey from Sydney to Santiago aboard a Boeing 747-400 with refurbished cabin. A welcome drink was served soon after I settled into my seat. The seat in premium economy was very comfortable with generous legroom and a foot rest. Country Road amenieties kit (eye mask, socks) was given to premium economy passengers, a nice touch. The IFE was superb with so much selection, but the touchscreen was less intuitive than the ones in newer planes. The crew were excellent, they moved and served really fast. The food (lunch) was a bit letdown, I had some grilled chicken and vegetables which looked very 'gourmet' ish but didn't taste super delicious, they weren't bad but I wouldn't have it again. The breakfast (omelette and sausages) was better.

✅ Trip Verified | A very pleasant experience and outstanding value for money. Despite the endless flying time and given the miles flown it was very comfortable on board with great meals, good entertainment and attentive staff. I arrived happily inbound and outbound and would fly Qantas any time again. Flights were always on time, catering well above average, and staff just very pleasant.

✅ Trip Verified | Flew Qantas from Canberra to Melbourne. It was okay. It’s just a short flight. The crew were not overly friendly or terribly approachable. I’d downloaded the entertainment app and couldn’t get it to work but instead of assisting, they just said try later. Not a fan of BYO tablet/phone and miss the screens built in. The seat pocket had crumbs and cellophane from a previous flight. They distributed drinks - fruit juice , water, coffee and a packet of the driest mini shortbreads ever. Ugh. The last time I took this route we got bottle of water and a muffin at least. For the most expensive domestic airline in Australia it’s now no better than Virgin.

✅ Trip Verified | Sydney to Brisbane. After booking my seat online for me and my partner together, I arrive at the terminal and check-in. I get given two B tickets in two different rows. So we are both seated between two complete strangers in the worst seats possible and aren't even together. If Jetstar can seat us together than why can't Qantas! Why don't they offer a choice of seating next time and instead of having it in the fine print that cannot be clearly seen how about you put it clearly when you are selecting your tickets. This is the 1st and last time I fly Qantas! If you cannot get seating right yet your competitors can, then I'll be flying with them.

✅ Trip Verified | Melbourne to Perth. Qantas flight delayed 2 hours, then after boarding left on plane for another 2 hours before being told that another plane was coming from Perth and would then leave at 12.30 pm and allowed back into the terminal. No vouchers were available despite being told we would receive a $15 voucher - minimal staff available to help and no access to the Qantas club which was empty. Total disorganisation.

✅ Verified Review | Compliment to Qantas staff. Our departure from Sydney airport to Bangkok was delayed as a result of a power failure at the airport. This resulted in us being unable to connect with our flight to Krabi. During the flight the Qantas staff informed us that they had made alternative arrangements for us with new flights the next morning and accommodation in Bangkok. The gentleman in charge and our steward could not have done any more to make us stress free, comfortable and valued. We cannot speak highly enough of these two gentleman. The captain of the plane even chatted to us. When we left the plane we were greeted by ground staff who directed us to collect our luggage and then escorted us to the transfer point for the hotel. We could not have asked for better service. We have been overseas many times and even though it meant we were delayed we could not fault Qantas staff for there help.

✅ Verified Review | Auckland to Sydney. My first time flying home on Qantas economy from New Zealand, usually I'm in the Business Cabin but on this occasion I was travelling with my partner and the A330 had the appropriate layout for couple seating. The trip started with a visit to the Lounge and on this occasion the food was delicious. The flight departed 45 minutes late due to the late arrival because of storms over Auckland, not something the airline can control though we ended up arriving on time, great job from the pilot and first officer. Flight attendants were very nice, always scene walking through the Cabin. Maybe it was my luck, but food offered on the flight was delicious also, I should have asked for seconds. Snacks was also distributed consistently. Overall a very enjoyable flight, I was definitely glad to be home.

✅ Verified Review | Sydney to Melbourne. Another average performance by Qantas, but as I do fly domestically quite often nothing surprises me these days. Flight departed 20 minutes late because of incoming aircraft and arrived into Melbourne 20 minutes past schedule. Onboard service was good, not great. From what I saw, the Customer Service Manager was the only person you can hear speaking, other Cabin Crew seemed very quiet. Food was quite delicious, I especially enjoyed the dessert. IFE was disappointing, though some content was new it wasn't all that great. Definitely needs a lift in performance, as lately it has not been consistent.

✅ Verified Review | Sydney to Brisbane return. From online Check-In through to airport security, everything was seamless. I find there is not many Ground Team at the airport besides the Lounge, which makes flying quite impersonal considering the large monopoly Qantas has on Domestic Travel within Australia. Both flights were on time, Cabin Crew were present and the IFE was updated, which is a bonus. Hopefully my next flight wont be so dull.

✅ Verified Review | Adelaide to Sydney. We request wheelchair assistance online before travelling and was confirmed via email by Qantas. We arrived at the airport and the staff told us there is no wheelchair available and assistance was not provided. After telling them I have booked and made a fuss, they gave us a wheelchair and we had to push my father with COPD all the way. Getting off at Sydney, the wheelchair was not prepared during our exit of the flight. I am very angry and disappointed. If I allowed my father to travel alone and trusted this service it would have negatively affected his health. I will not be flying with Qantas anymore after so long. If you need wheelchair assistance don't fly Qantas. If you have a family member who needs assistance don't book Qantas and don't trust them. I have filed a complaint to Qantas and the reply was please accept their apology. If anything happened due to their failure to provide such essential service, is an apology enough?