Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1883 reviews
6/10
4 star Skytrax Rating
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8/10

"Crew were excellent"

(Australia)

Trip Verified | Return flight from Tokyo, overnight to Melbourne. A brand new Airbus, the Qantas 'Rainbow Roo', so in immaculate condition. Plane left and arrived on time with no turbulence issues. Crew were excellent dealing with a large number of children, especially the chief purser who addressed me by surname throughout the flight. Food quality high this time and included dinner after departure and breakfast just before arrival. A lie-flat bed included a mattress and blanket and more than adequately accommodated my 183cm frame. Range of films still not great. Luggage transferred to my eventual domestic destination of Adelaide, although late on the carousel. This is the Qantas I normally expect to fly.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteTokyo to Melbourne
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Absolutely awful service"

(Canada)

Trip Verified | Los Angeles to Broome via Melbourne and Perth. Absolutely awful service. They cancelled my last flight to Broome under bad weather but only provided room for one night of two. They also lost my luggage (I'm still waiting to get it back!). I waited 1 hour to get a customer service representative when I called. They told me they had no information on my luggage which is ridiculous as I have my luggage receipt and checked it in at my first departure location. They only gave me a small amount of money for me to buy clothes in my current location but nothing for the accommodation or food that I now have to buy as I'm stuck in Broome since I cannot reach my actual destination without my luggage. I do not recommend this airline. Service on the plane is fine but if anything goes wrong they will be rude and unhelpful (especially at the service desk in Perth).
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Perth via Melbourne
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"We had a pleasant flight"

(Australia)

Trip Verified | Melbourne to Singapore, very happy with overall service starting from check in counter. We wanted to change from aisle to to window seats the customer service supervisor happily did it for us. Loved the video safety instructions, the cabin crew were fantastic, food is normal, although the IFE needs to be updated (not important). We had a pleasant flight and arrived safely that was important. Would fly again with them in the future.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Singapore
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Great service and a good price"

(United Kingdom)

Trip Verified | Flew Sydney to London via Dubai with Qantas. A really good experience on QF1. It is a mammoth flight, 14 + 8 hours. Check-in great, lounge ok, boarding a shambles as the plane was too hot to board. So 400 people wait at a gate with no seats surrounded by hapless ground crew. From then on, all was spot on. Nice glass of champagne, excellent Neil Perry food, I’d pre-ordered a special. Really good wines, turned down the last glass and slept 9 hours. The flat bed is excellent, pyjamas, mattress, duvet and pillow all really helped. I’m not keen on the paired layout as if your neighbour moves a lot you can feel it. But although minimalist the seat does the job very well. Entertainment system is not so good, limited choice and screen in armrest. Short stopover and reboarding directly from Emirates lounge. Delicious bowl of soup then back to sleep before a good breakfast. Arrived early. Top deck of a 380 is always a good quiet place to be. Great service and a good price.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSydney to London via Dubai
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"yet another enjoyable flight experience"

(Australia)

Trip Verified | Flew from Sydney to the Gold Coast in the early afternoon on 11 December. I checked in online using the Qantas app before I arrived at the airport so I could go straight through to security. Boarding was smooth and cabin staff were very pleasant. For the first time ever my travelling companion had a cup of tea that actually tasted like a cup of tea on a plane - it was actually hot! The flight itself was rather uneventful, with a refreshment (cheese & biscuit snack) being served. There were no IFE screens, however you were able to download the Qantas Entertainment app and stream movies and TV shows from a network on the plane. Disembarkation was also very smooth, however the bags did take a fair while to arrive at the carousel. Overall it was yet another enjoyable flight experience with Qantas and I would highly recommend them for domestic travel.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSydney to Gold Coast
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"courteous, helpful and polite"

(Australia)

Trip Verified | My partner and I flew Brisbane to Vancouver via Sydney. Business class. Domestic leg was efficient and friendly, although an aircraft nearly full since it was the first day of school holidays. Sydney to Vancouver on a 747-400. This is a 14 hour flight. Seated in the upper deck. Two female flight attendants. They could have not been more courteous, helpful and polite. They clearly had some experience in their work. They made the flight while away with their service. Standard Qantas Business Class seats. Functional, gave opportunity to sleep and generally feel comfortable for what is a long flight. The Customer Service Manager introduced himself and shook our hands. The food and drinks were plentiful and plenty of varieties to choose from. This was a great flight and beaut way to start our Canada holiday. The 747's are a beaut aircraft, I hope Qantas holds onto a few into the future.
AircraftBoeing 747-400
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBrisbane to Vancouver via Sydney
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"comfortable seats, and plenty of space"

(South Africa)

Trip Verified | Flew Brisbane to Johannesburg via Sydney. Early 4.30am check in in Brisbane, and surprised by number of passengers checking in for international connections - even more surprised by passengers checking in at 04.30 for 05.00 flights. Whereas Qantas could have taken the standpoint that passengers were too late, they actively managed the queue to ensure the late passengers made their flight. We were on a 06.30 flight so checked in for our connecting flights with no problem. Our flight left on time, and we were advised that flying time to Sydney would be only 60 minutes. Despite turbulence for the first 15 minutes, a full breakfast service was provided, with a choice of bacon and vegetable pie or a continental breakfast comprising yoghurt, banana muffin and cereal snack bar. Worth noting that the yoghurt was top quality. Boarding for the main flight was a different story. Renovations are in progress, so the departure lounge was very small, and a 30 minute delayed boarding resulted in much congestion, with no attempt to manage the situation. The lounge was packed resulting in lots of people waiting in the corridor. It was an eye opener to see the number of passengers boarding at the premier check in who considered they were exempt from queuing and were entitled to push in at the front. Boarding once started proceeded efficiently and we were soon settled with a glass of champagne, and from then on the service was superb. Qantas premium economy on the 747 is excellent. A small cabin, comfortable seats, and plenty of space. On this particular aircraft there was a bathroom within the premium economy cabin, which is a big plus. However so much depends on the service, and on this particular flight the cabin staff were top rate. This was a 14 hour flight, during which there were 2 meals plus snacks. We had the option of pre-booking meals from the advance menu, but elected to go with the on-board choices, which were very good. Overall this was an excellent trip.
AircraftBoeing 737 / 747
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteBrisbane to Johannesburg via Sydney
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"a great performance"

(Australia)

Trip Verified | Sydney to Brisbane return. Another domestic trip with Qantas, and great to see consistency from check-in to Lounge service, product and customer service. Both trips were on schedule, smooth and routine. Qantas serve proper meals on domestic routes, something that I appreciate compared to other airlines. Overall, a great performance and I'm looking forward to my next trip.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Brisbane
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"always feel so dissatisfied and disappointed"

(Australia)

Trip Verified | Flew Melbourne to Perth. The airline is fine, getting you from A to B, but when you have any engagement with ground staff, I always feel so dissatisfied and disappointed. There appears to be no common sense amongst any of the ground staff. Or perhaps Qantas management is so tyrannical that the ground staff have no freedoms for using their judgement. Qantas, people pay more money to travel with you, but there is no difference between you and Tiger.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Perth
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"food and drinks above average"

(Germany)

Trip Verified | Adelaide to Sydney. It was a pleasant flight for us with this airline. Departure and arrival were on time. The food and drinks were above average for such a short flight. The aircraft made a good impression and the flight crew was inconspicuous, fast and therefore pleasant.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAdelaide to Sydney
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes