Qantas Airways

✅ Trip Verified | Sydney to Brisbane return. One of my most memorable domestic flight to date. The outbound to Brisbane was very routine from easy check in, relaxing lounge, friendly crew and great punctuality. It got much better on my return flight, as the experience was lifted by the Customer Service Manager. Once the flight was airborne for Sydney, he decided to offer me, along with the passenger beside me a bottle of water and welcomed us back and said "if there is anything I can do to make your journey more comfortable, please let myself or the crew know". I was taken by surprise and blown away by the gesture as it rarely happens when flying in economy. The rest of the crew were also pleasant. WIFI was on offer, the speed was decent and the IFE had new content, amazing as always. Looking forward to my next trip.

✅ Trip Verified | Adelaide to Melbourne. I enjoyed my flight. Check in was very easy and smooth. The flight departed on time. The staff were very efficient and friendly. TIFE was quite good as well, nice to have a seatback screen for such a short flight. The food served was tasty as well and it's nice to have free drinks included. It is a bit strange that so many passengers take so much luggage on board when it's so easy to check in and check out, especially since checked in baggage is included. Maybe Qantas could be a bit stricter?

✅ Trip Verified | Qantas Premium Economy experience from Sydney to New York JFK was all class, and more like Business Class minus the flat bed. Crew were friendly, engaging, called you by name and seemed interested in passenger well being. Business class quality food and wine and comfortable seats with more than enough legroom even when the person in front is in full recline. Flight home delayed due to weather in New York but Qantas offered to pay up to USD 200 for a hotel and upgraded me from NYC to LA to Business class. The sector from LA to Sydney in PE was just as good as the flights outbound. I managed to get just on 8 hours of sleep which I have struggled to do on any long haul flight. Qantas is often bagged as a national sport here in Australia but on the strength of these flights they have won my ongoing loyalty and then some. Very impressed all round. Only slight downside was having to transit through JFK Terminal 7 which is a construction zone.

✅ Trip Verified | It’s a long trip from Melbourne to London via Dubai, but my partner and I had a lovely journey. The service was excellent, especially the leg from Dubai to London where the staff were incredibly patient and helpful with my partners special eating requirements.

✅ Trip Verified | Darwin to Sydney. Check in was straight Forward. No hassle encountered. Boarding straight forward with hiccups. Flight was uneventful. A long internal flight with refreshments. On arrival,baggage arrived soon after. No hassle on this flight. This is just what I like.

✅ Trip Verified | Melbourne to Alice Springs. Checking in was very straightforward. Helpful staff. Boarding smooth even though it was a full flight. Cabin crew were helpful. Flight, served refreshments very efficient and in a business manner. The plane departed and arrived on schedule. This is how I like it. It did not appear to be a new plane but it appeared clean. Arrival with a short wait for baggage at Alice Springs. It was a hassle-free journey. Really appreciated it.

✅ Trip Verified | Sydney to Bangkok. The ground staff helped me with a baggage issue after someone on the phone had given me the wrong information, the flight left on time, seats were comfy, entertainment choice was extensive, food delicious, and staff were lovely. When I came to ask if there was any chance I could get another coffee, the air hosts made a pot just to give me a cup, and then also gave me extra left-over banana bread, with more to hand to the people around me. The host looking after my section, was incredibly sweet and thoughtful, and even brought me another dessert to have with the coffee, when I hadn't even asked for it. They're just little touches, but it makes enough of a difference that I want to tell people how much I love this airline, and am bothering to write this review.

✅ Trip Verified | Did not get the service and goods that we paid for. Paid for a Qantas flight from Brisbane to Melbourne that included a hot meal and entertainment and received neither! The entertainment was only provided on an app but you had to bring your own device - phone or laptop. We were not advised this before travelling so presumed they would supply TV screens or tablets, just as they did on our flight the week prior. There were not enough hot meals on the flights, so we missed out on this as well. Poor service from some of the hostesses, the only positive was a lovely gentleman steward who was friendly and understanding.

✅ Trip Verified | Melbourne to Sydney. Qantas get your act together. Got to airport expecting plenty of time to get through the normal check in procedures only to spend 42 mins queuing to get through security screening. Even the staff were stressed with the constant stream of people asking express processing as they were late for flights. Not happy.

✅ Trip Verified | Sydney to Wellcamp. Dash 8-400 Turboprop Flight about two thirds full. Two male cabin crew one very efficient and friendly, the "supervising" male extremely rude and unpleasant. I would like to seek clarification on a few statements and expectations made by the head of the cabin crew on our flight on the 17th January from Sydney to Wellcamp Toowoomba. Three of us had travelled to and from Perth on business. With only 20 minutes to transfer from one flight to the other, I had purchased three steamed dim sums from the Sydney terminal café precinct. I carried them onto the plane and our team shared them mid-flight when the cheese and biscuits had been distributed by the cabin crew. I had placed the plastic container and the wrappings from the snacks supplied by the crew in a small plastic bag (the one I had carried the three dim sums onto the flight in). When the rubbish was being collected by the cabin crew after all on the flight had finished eating, the cabin team leader said “I will not be collecting the garbage you have brought onto the flight. We have limited space, you will have to keep it on your lap and take it off the flight with you. If there is any room in our trash once I have finished cleaning the cabin, then and only then, will I remove it.” He then walked off leaving the rubbish with me. I was left dumbfounded, wondering what I had done to offend the man. The flight was two thirds full. I was seated in seat 8B beside a large gentleman and, as I am 105 Kg myself, mid-flight I changed seats to the third row from the front where the whole row was empty. Five minutes later the same cabin crew member asked me to return to my original seat. I explained I was cramped with two large men in the one row and that the 8 or so seats around me were vacant so what harm could it cause? The cabin crew member said in a stern voice. “I’m instructing you to move back to your assigned seat.” I said “I have been using QANTAS for 30 years and had never been told that I could not move seats after take-off especially when so many were vacant.” he responded, “The flight needs to be balanced” I said, “when I checked in online there were numerous seats all over the plane that were vacant, I could have picked any one of them, how did you determine who weighs what and then decide where they should sit?” he said, “Return to your assigned seat immediately!” and walked off abruptly. Again I was left shaking my head in disbelief and so were the other passengers on the plane. A number of whom urged me to make a complaint about the cabin crew members rudeness. I now find myself writing my first ever letter of complaint. Can you tell me the QANTAS policy on bringing food and by association, the wrappings onto a flight? Can you clarify the QANTAS policy on moving seats when a cramped situation can be overcome by the relocation of a passenger? I found the whole experience humiliating.