Qantas Airways

✅ Trip Verified | Singapore - Brisbane - Christchurch - Sydney - Singapore in Economy Class, with the CHC-SYD sector operated by Jetconnect. The A330-200s flown between Singapore and Australia were fitted with Qantas' latest-generation seat and inflight entertainment (IFE) system, while the B737-800s offered a different seat with a similar IFE system (slightly smaller selection of content). The seat pitch was more than sufficient for me (at more than 180 cm in height), particularly onboard the A330, the depth of recline was acceptable, with the moving seat pan serving to minimise the inconvenience caused to and by other passengers. I found features such as the adjustable headrests and USB ports useful, the fact that these were present onboard the B737s as well makes them all the more impressive. The service onboard was sincere, with all requests attended to promptly and courteously. The cabin crew were attentive and conducted regular refreshment and rubbish collection runs through the cabin. Only minor touches such as newspapers and amenity kits were absent. The quality of the meals served (lacto-ovo vegetarian) ranged from good (breakfast on the flights to and from Christchurch) to excellent (all other meals), with the staggered delivery of courses (i.e. rather than on a single tray) and inclusion of snacks in the meal service allowing for some flexibility. A larger selection of mid-flight snacks would have been appreciated, though, given the rather small portions. The connections at Brisbane and Sydney were seamless, when the already-short connection at Brisbane was exacerbated by a delay in the flight from Singapore, airline employees were deployed at frequent intervals along the route between the two gates to guide passengers and expedite the transit process. In summary, for the roundtrip price of SGD 1354.50 paid, Qantas offered good value for money.

✅ Trip Verified | Gold Coast to Sydney. An interesting flight, I found the FA's both good and bad at the same time. Now I know some people can work for a company for a long time, but some of the crew looked miserable and completely not enjoying their job at all. Great job to the other crew who really went out of their way to keep up Customer Engagement standards. Food served during lunch was delicious and the IFE was great, loving the new contents. I think some re-training is due, as the drive and motivation is not there.

✅ Trip Verified | Flew Sydney to Denpasar. An absolute sub-standard product on this route. Such a small aircraft for a 6 hour flight. The leg room on this aircraft is unacceptable for an international, full service product. I believe you would have a better experience if you flew Jetstar, Qantas' budget arm, on this route, as they use a B787. I would not reccomenend using Qantas on this route, unless they upgraded the aircraft to a A330, as they use on their Jakarta and Singapore routes. Unless this aircraft switch happens, I'll be sticking with Garuda Indonesia moving forward.

✅ Trip Verified | Sydney to Melbourne. Qantas T3 would be my preferred choice out of Sydney Domestic given the amenities, self-check in, bag drop and the Qantas themed decorations throughout. The Qantas Entertainment app together with the general overhead tv screens and inflight magazine made the difference between a good and bad flight due to it being full. Seat space was good. Only downside was the time it took to collect luggage in Melbourne although this was due to another flight.

✅ Trip Verified | Hong Kong to Sydney. I generally prefer the Boeing 747-400 over other types of aircraft but sadly this one felt a bit worn. Seats were wide and there was plenty of legroom but felt hard mid-flight at the base due to wear. TV felt like it was tailored for my size but the icons on the buttons were rubbed off from years of use. The legrest did not seem to extend fully so I left it alone. Entertainment selection was good. In fact the default music channel was excellent - I never had to turn it down or change channel. Cabin service was not as good as previous flights and at times seemed irritable. There was plenty of overhead storage space but I did find the tiny seat storage pocket paradoxical.

✅ Trip Verified | Sydney to Hong Kong. Business lounge was good. Service was very attentive whether it was to be served or for clearing tables. Business class facilities on the A380 is galaxies above any other. Was a wonderful experience with lay-flat bed, exclusive bar and lounge, and even a window in the toilet. I arrived at my destination feeling unusually energetic despite the long haul.

✅ Trip Verified | Flew Hong Kong to Auckland via Sydney. Qantas continue to be a solidly excellent airline. The ground staff are pleasant and helpful, even willing to answer my constant questions. The planes are comfortable, even in cattle class. The food is delicious and the fact that they have an open snack bar throughout the flight also helps for the stress eaters like me. The only problems with this journey were that you can't check in online and that the inflight entertainment selection in regards to movies was limited. You could only watch the latest premiere movies, no old classics or anything else.

✅ Trip Verified | Adelaide to Melbourne. Evening departure from Adelaide with a fantastic crew who worked hard, interacted with pax and delivered a great service. The meal was a choice between a chicken salad and a veg pasta. They were very generous with drinks service and worked pretty fast but very efficiently. Hats off to this wonderful team.

✅ Trip Verified | I was through checked from Colombo to Adelaide on this SriLankan code share flight and had no problems in picking my bags and dropping them once again in Melbourne. The staff at the automated gates were very friendly and helpful. The lounge was busy but well stocked. Onboard it was nothing special and the customer affairs manager never addressed any business class pax by names. There were two choices for dinner but water was never served and no refills unless if you asked. No pillow on the seat. There were 03 head sets stuck into the seat pocket obviously not checked and not cleaned prior. Considering Sri Lankan regional flights this was way below standards.

✅ Trip Verified | Very easy and fast check-in at Sydney airport. An excellent three hour flight from Sydney to Auckland! It was a non stop service from attentive, polite, smiling and talkative cabin crew. For at least two hours of the three hour flight they were all serving a very good meal, constantly refilling glasses, offering extra desserts, coffees, teas, etc. Cabin crews and many airlines should learn from Qantas what service is about and how to get passengers/customers to want to fly with them again.