Qantas Airways

✅ Trip Verified | Perth to Melbourne. Three planes very wrong in two days all Qantas. Some of my people working on a job at Crown Perth had to get over there on Tuesday 20 March. They were at the Melbourne airport at 6.00 am ready to go. That plane had air condition problems and they had to fly a plane from Sydney for them to change to so they were about 5 hours late. I flew to Perth on another airline no probs at all and arrived early. Some of my workers were coming back to Melbourne on the 1.30 pm flight and it was delayed for 45 min. Myself and one of my workers were booked on the 3.00 pm flight to arrive back in Melbourne. There was a message that the plane cabin temperature was too hot so we could not board until it was cool - how does that happen. Then about to board and one of the crew members came off sick and we all had to sit down again until they found a replacement crew member. (Not sure why all that happened after the air conditioning issue. Then we finally boarded and everyone was on and they sat us there in a very hot plane for about another 20 min and the ipad movie pods were not working. Plane finally got off the ground at 4.30 pm. It is the flow on that they do not see. It meant my workers had done too many hours so I had to give them today (Following day) off. So the project we were supposed to be finishing today has to be re scheduled for next week. People on the plane did not seem to mind so much but as I knew there had been 3 bad planes in two days that all affected me and my work I had to say something. Not the crews fault - Qantas management I would think.

✅ Trip Verified | Tokyo to Sydney. On boarding we were shown to our seats 39J and 39 K we were asked by the flight attendant if we would like a drink, we were given a glass of bubbles by someone who definitely didn't give the impression that he wanted to be there, a bottle of water was also given - no smile just a feeling that we were an inconvenient part of the flight, dinner was fair but no choice of desert as indicated on the menu, we were asked if we wanted red or white wine, when we asked for champers there was a roll of the eyes and an expression of nuisance. After dinner the lights went out and the curtain came across the galley, not once during the 9.5 hour trip were we asked if we wanted water or anything - we are the type that does not like using the call button - breakfast was very basic, a squashed up ham and cheese croissant or cereal and fruit, no hot breakfast - most economy flight breakfasts are better , the B747 is showing it's age with noisy airconditioning and tired toilets, flight was on time but service should have been much better, I will stick to economy in future - especially as I pay for the flights myself.

✅ Trip Verified | Auckland to Sydney return. How can two flights be so different? AKL-SYD was terrible and SYD- AKL great. AKL-SYD was the worst ever, food inedible. Powdered scrambled eggs, soggy hash brown, bacon and sausage disgusting. Cabin crew appeared tired. Aircraft dirty, used headphones and chocolate wrappers in seat pocket. In flight entertainment screen kept changing films, didn't work SYD-AKL was a total contrast. I chose the new salad option which was delicious. Crew were great. New self checkin is fantastic and quick whilst ques for regular checkin was long.

✅ Trip Verified | Hostile ground staff at the gate. Very friendly, very senior cabin crew. Surprisingly (for Qantas) soft black seats showing evidence of previous meals and passenger hairs. With the large threatening words "tablet use only. Max 1kg" in your face all the way. Seat pitch tight and toilets like vertical coffins. The only meal choice was vegetable green curry at 10.30am. Or an apple. The other choice appeared to run out about half way down the cabin. Not surprising with green curry that early. One hour before landing given a frozen fruit juice ice block labelled "made in China". From an airline that rests on Aussiecentric marketing. At descent, offered a chocolate of a brand known to taste like soap. So nothing appealing to eat in over 4.5 hours. No seat back entertainment. Overhead screens glarey and barely visible, showing some superhero movie. Why is it you can fly Sydney - Melbourne and get unnecessary seat back entertainment often but never on a 4.5 plus hour flight to DRW. The only difference from a low cost carrier was the fast checkin and age of the flight attendants. Arrived hungry and felt ripped off and certainly not relaxed. Not worth the money.

✅ Trip Verified | A quick trip to London and back on QF2. As mentioned elsewhere the QF service on mainline is very good and consistent. Check in at LHR is very efficient and we had the QF duty manager there greeting the priority customers. The flight itself was uneventful on both sectors to and from Dubai and onto Sydney. On time arrivals meant a smooth comfortable experience all round. I am a Qantas fanboy and this is my 16th A380 sector in four months. Undoubtedly there will be those PAX who travel and find faults. Qantas are not perfect but better then the majority.

✅ Trip Verified | Sydney to London via Dubai. Cheaper and easier to fly to London rather than to Berlin direct. Qantas are very consistent with the mainline service. Check in at Sydney was fine albeit they are moving to an automated self check in service. Now being a QFF gold and likely platinum soon, it is nice for FF to have a check in agent to do the work and as a small reward for the money spent with the airline. But technology waits for no man. The Sydney Qantas lounge is in need of more space and a good spruce up. Flight was fine and on time arrival. Had a long layover as was waiting for QF9 and a colleague travelling from Melbourne so made the most of the excellent lounge. QF9 to London was fine albeit late arriving and departing to LHR so a 12.40pm arrival was an hour late. Now as for LHR - nightmare. Long long long walk from the bay to passport control and the place was absolutely packed.

✅ Trip Verified | I enjoyed my flight from Gold Coast to Melbourne. There was a bit of trouble checking in with my FF card but the staff were very friendly. The plane left on time. The staff on the plane were efficient, helpful and friendly. The lunch (barramundi) was delicious. As usual, Qantas serves excellent wine. IFE was fairly limited (no seat back screen), but not too bad considering it was only a two hour flight. Just one problem to note. My seat belt sign came off before the other passengers which could have caused confusion. Overall, a lovely end to my break.

✅ Trip Verified | Sydney to Brisbane return. One of my most memorable domestic flight to date. The outbound to Brisbane was very routine from easy check in, relaxing lounge, friendly crew and great punctuality. It got much better on my return flight, as the experience was lifted by the Customer Service Manager. Once the flight was airborne for Sydney, he decided to offer me, along with the passenger beside me a bottle of water and welcomed us back and said "if there is anything I can do to make your journey more comfortable, please let myself or the crew know". I was taken by surprise and blown away by the gesture as it rarely happens when flying in economy. The rest of the crew were also pleasant. WIFI was on offer, the speed was decent and the IFE had new content, amazing as always. Looking forward to my next trip.

✅ Trip Verified | Adelaide to Melbourne. I enjoyed my flight. Check in was very easy and smooth. The flight departed on time. The staff were very efficient and friendly. TIFE was quite good as well, nice to have a seatback screen for such a short flight. The food served was tasty as well and it's nice to have free drinks included. It is a bit strange that so many passengers take so much luggage on board when it's so easy to check in and check out, especially since checked in baggage is included. Maybe Qantas could be a bit stricter?

✅ Trip Verified | Qantas Premium Economy experience from Sydney to New York JFK was all class, and more like Business Class minus the flat bed. Crew were friendly, engaging, called you by name and seemed interested in passenger well being. Business class quality food and wine and comfortable seats with more than enough legroom even when the person in front is in full recline. Flight home delayed due to weather in New York but Qantas offered to pay up to USD 200 for a hotel and upgraded me from NYC to LA to Business class. The sector from LA to Sydney in PE was just as good as the flights outbound. I managed to get just on 8 hours of sleep which I have struggled to do on any long haul flight. Qantas is often bagged as a national sport here in Australia but on the strength of these flights they have won my ongoing loyalty and then some. Very impressed all round. Only slight downside was having to transit through JFK Terminal 7 which is a construction zone.