Qantas Airways

✅ Verified Review | Auckland to Brisbane. The best thing about this flight was the staff. Courteous, smiling and accommodating. Thumbs up to them. In my opinion a Boeing 737 has a shelf life of about an hour and a half in economy. Possibly two hours max. Cramped in like sardines for three and a half hours is just too much. What are Qantas doing? Either you fly Jetstar for the supposed budget end, or Qantas for full service. Food was chronic. People lined up like sheep at the toilet at the rear, whilst they were not allowed to use the business class toilet, as that was for the six or seven pax in business. That was understandable, as they had paid the princely sum of around $1700 return for a seat little better than those horrible European business class offers. Surely the amount of traffic at Christmas time could warrant an A330 or something similar. The whole experience was rather dire. Never again. 1 star, just for the staff

✅ Verified Review | Sydney to Santiago de Chile return. The Boeing 747 used on this route is extremely dated with a very old-fashioned cabin product, ancient IFE and no power or USB sockets. Staff seemed a bit unorganised and the food was pretty mediocre. Outbound Flight: Online check-in failed, but check-in at airport was very efficient. Unfortunately, the flight was delayed and the baggage did not make it to the connecting flight to Buenos Aires (operated by KLM but booked via Qantas). As a result, about two dozen Qantas passengers arrived in Buenos Aires without baggage and had to go back to the Airport the next day to pick it up which took half a day of my vacation. Return Flight: Online check-in failed again and check-in at airport took almost an hour because only three counters were open. Flight was delayed again by about an hour and IFE did not work at all the first few hours of the flight.

✅ Verified Review | Bangkok to Brisbane via Sydney. After being ripped off and treated with contempt by management, My wife and I decided to use up our accrued frequent flyer points before ditching Qantas for good. The outward flight was via Singapore was very acceptable. Naturally, we wanted to return the same way, but had to fly via Bangkok and Sydney. If we'd had sufficient points for all flights, we would have had to fly Jetstar via Melbourne. How stupid and inconvenient is that? Previously, we had to cancel a flight from Tokyo to Brisbane and could not do so online. The so called customer help line is a joke with minimum waiting times of at least one hour and I wasted 18 calls totalling 150 mins. before I could speak to someone (at 1.20 in the morning). The automated call back service seems to be non existent as not once were any of those calls answered. Qantas simply refuses to employ sufficient staff. My numerous emails were also ignored. The $60 we paid for advance seat allocation was non refundable. Regarding food, on two occasions between Brisbane and Singapore, the meal we wanted had run out. It seems that the caterers assume that most passengers will be Asian, therefore two of the three choices are spicy Asian dishes. I would like to point out that we have never had a complaint with staff either on the ground or in the air. This airline has lost two loyal frequent flyers due to the arrogance of management which is motivated by greed.

✅ Verified Review | I was very disappointed with my Qantas flight from Sydney to London in August 2016. At check-in I was given seat 51J and my son was given 74C. The staff at the boarding counter asked if I want to change the seat in order to sit together so I said okay. However, he changed our seats to 87D and 87E without my consent. I went back to him when I found out that the changed seats were worse than before. I told him I wanted our original seats of 51J and 74C back. He said he could give back seat 74C to my son but there was no way to give me back seat 51J. I was very unhappy sitting in a worse seat for more than 22 hours from London to Sydney. I was not happy with the cheap meals provided for long haul flights.

✅ Verified Review | Sydney to San Francisco. It was a 14h 30' flight in the B747-400 and I really liked it. All the flights were on time, crew members were nice enough even to prepare me a toastie a couple of hours before landing, with an apple as I was very hungry. There is an open bar for Australian wines, so there is really nothing you can complain about. Yes, the planes are relatively old but as long as they are well maintained it is a pleasure to be onboard. On the short flight from AKL to SYD we got a warm meal, a rarity for many airlines nowadays. I was even greeted by the crew members as a Oneworld Emerald and they said it was a pleasure for having me onboard. Although some Australians in the plane were saying they prefer other airlines for the trip over the Pacific I would recommend Qantas and its friendly crew members.

✅ Verified Review | Flew from Melbourne to Sydney. Goodbye coffins, hello ergonomic business class seats. If, like me, you hated the Qantas plastic coffins we have had to endure since their overhyped introduction in 2002 then you can now rest in peace. They're not gone but it seems that someone in Qantas customer service has taken on board the feedback and the new fleet is being rolled out with something akin to a liveable environment. They are not revolutionary, they are pretty much the same as Emirates and Etihad, but they work, they are comfy and if you select your flights correctly (they are currently only available in the new Airbus fleet) they are even available on short haul interstate flights (Syd-Mel). Better late than never.

✅ Verified Review | I flew from Brisbane to Hong Kong with Qantas in December. It was good actually. I got upgraded to Business Class, so I felt excited when I was waiting for boarding at the airport. Everything matched my expectations, but some improvements possible. The Business Class product was superb and appealing; the seat can be adjusted to a fully flat-bed mode, and the built-in massage feature was great. Furthermore, the were a number of choices for the meal. Once I had got my meal, it was fabulous. Conversely, the cabin crew seemed to be impolite and unfriendly to me. Some of them did not want to serve me or the other passengers. (Fake smile or never smile) Moreover, the cabin looked a bit dull. The mood lighting was not effective or I think it was unavailable in that flight. Comparing this to Cathay Pacific or the other airlines, they have mood lighting, and this feature makes me feel comfortable all the time. Overall, it is not a bad airline.

Melbourne to London via Dubai. My Wife and I were very happy with the service from Qantas staff on the flight. We flew on frequent flyer points and travelled in the upper deck section at the rear in economy. The service was good both ways. We were impressed with the overall cleanliness in the cabin and toilet. The snack bar on the lower level at the base of the spiral stair case was also popular. Alcoholic drinks were readily available. One of the best flights we have had going to the UK after many times with numerous airlines.

✅ Verified Review | Brisbane to Christchurch. Aircraft departed on time from Brisbane. 8 out of 12 seats occupied in business class. About 80% occupancy throughout aircraft. Aircraft clean, and blankets and pillows offered in every seat. Noise cancelling headphones not bad, but prefer to use my own. Television/movie selection okay for this 3.5 hour sector. Drinks served up prior to departure. Food selection not bad. Flight attendants welcoming and willing to assist. Toilet kept clean. First to deplane with bags already on belt at Christchurch airport. This aircraft was operated exclusively by Qantas' New Zealand Jetconnect and is showing some age. A fair bit of scuff markings throughout the cabin. I find the Jetconnect crews are always polite and helpful on New Zealand sectors. A great flight!

✅ Verified Review | Melbourne to London via Dubai. We've booked seats with AA advantage mile members program 11 months in advance, and were very much looking forward to it. The pickup Mercedes van was comfortable, as well as the special check-in counter. We were escorted through tax refund and custom and had a lovely hand and foot massage. As it was a midnight flight, we had plenty of time to sample the highly anticipated Niel Perry menu. I was surprised at how ordinary it was, as I was expecting a restaurant quality I could only rate it only as that of a good cafe quality. We had the much talked about Salt and Pepper squids, Braised beef in red wine, and the deconstructed Pavlova, and by the end of the meal, I was really hoping that the quality will improve once we embarked. The seat was spacious, but showing the signs of age. The staff are fairly attentive and well groomed. The bed was made for us and was very comfortable. The Mezze entree plate was tasty, but the lamb Koftas were quite undercooked, and looked raw inside! My main couse of Patagonia tooth fish was nothing special. I found the fish to be quite strong in flavour. As it was quite late, I don't remember being offered any dessert. Breakfast was served a few hours before London arrival, and it was one of the worst breakfast I've had flying! The meal was delivered lukewarm, with 2 grey tasteless sausages, tepid scrambled eggs and a slop of mushed cold baked beans. Needless to say, I hardly touched the breakfast. My husband also had a glass of champagne knocked over him by the Service Manager! He offered the customary laundry receipt claim etc, which we declined as it would have been too much of a hassle. My husband was disappointed also to find that his clothes was being treated without care, by being hung carelessly on a hanger. This overall experience, made us realised that First Class is not worth the money, especially on Qantas. We've flown CX, Qatar, Etihad, Alitalia, all in Business and I have to say that they are far superior to Qantas first class. I'll stick with superior Asian and Middle Eastern airlines in the future.