Qantas Airways

✅ Verified Review | Perth to Melbourne. Smooth comfortable flight, IFE using iPad Mini was a nice touch. The seat width was cramped due to a large but friendly lady sitting next to me. The food was included but not so tasty. Staff was generally friendly and efficient on the service. Good variety of shows to watch on IFE.

✅ Verified Review | Flights from Melbourne to Brisbane and return with Qantas Airways. The on-line check-in and automatic bag drop at both airports worked perfectly. Very smooth and pleasant flights, with friendly crews, decent seats and on-time performance. On the outward flight my vegetarian lunch was a kind of fried polenta vegetable sandwich - quite tasty. On the return flight there was a choice of light snacks. All in all a good experience.

✅ Verified Review | Melbourne to Dubai with Qantas and Dubai to Paris on Emirates, both on A380. Emirates though not at the level it once was, but is still superior to Qantas. Qantas seat is comfortable if a liitle narrow for me. Food was ordinary, as I have found in the past best sticking to the snack menu for food. The other menu options are disappointing and a bit odd to me. Breakfast was dreadful - cold tea, lukewarm and tired food. It was a mess, all plonked down together on a tray in darkness. Crew were not the happiest bunch resulting in some rather brusque service. Emirates was a happier experience, they do the small touches better - hot towels, usb ports, wifi, bar area etc and with better humour. Food and IFE screen much better. There is very little diffecnce in seat comfort between the two. Qantas lounge cannot compare with Dubai unsurprisingly. I wouldn't recommend Qantas as first choice for Business considering you can get better experiences on other airlines for same price. An all-Emirates code share woud be a better option if youre mindful of your Qantas frequent flyer status.

✅ Verified Review | Flying Qantas was quite a disappointment this January. Flew from Auckland to Melbourne. Not only problems to check in online due to a Qantas error in my name in the frequent flyer programme, but unable to change this myself. I have to call Qantas Australia to enable the change to my correct name. This was the first. Qantas also have a seat allocation problem unlike many other reputable airlines. As a frequent flyer with over 300,000 air-miles to date I am unable to choose a seat online. Even when checking in at the counter was told the flight was full. When on board there were whole rows unfilled and many rows with completely full. So a number of people moved around on the plane once airborne. Some bad planning here with little customer consideration. The seats in Qantas economy are so close that my knees were jam packed against the seat in front. The person in front of me reclined their seat as soon as airborne and I had a screen no more that 20cm from my face, making me have to recline my seat straight away, which in turn would have affected the person behind. On the return trip the meal served was a single small container of something barely edible, although there was a type of ice cream/popsicle that came out after.

✅ Verified Review | Perth to Melbourne. I am a frequent flyer with Qantas and the service seems to be getting worse. I fly 5 to 6 times a year with my family domestic and international. Ever since Virgin has introduced what it calls a full service from Perth to the East Coast, Qantas is cutting corner to match the prices. The food is turned from a tray service to a wrap in your hand with some wipes on my most recent flight. Cleanliness on my most recent flight a pillow was given to me that had food stains on it. The magazine pocket was full of the previous customer rubbish. The entertainment system both ways were not working between the four of us, only one IPad was working. The staff were running up and down as almost 30 to 40 people had the same issue and they finally announced over the PA that they can't help any more as they have run out of the spare systems. I requested some cards or colouring books etc for the kids, only for the hostess to come back 30mins later and say sorry we haven't got any of those either.

✅ Verified Review | Auckland to Brisbane. The best thing about this flight was the staff. Courteous, smiling and accommodating. Thumbs up to them. In my opinion a Boeing 737 has a shelf life of about an hour and a half in economy. Possibly two hours max. Cramped in like sardines for three and a half hours is just too much. What are Qantas doing? Either you fly Jetstar for the supposed budget end, or Qantas for full service. Food was chronic. People lined up like sheep at the toilet at the rear, whilst they were not allowed to use the business class toilet, as that was for the six or seven pax in business. That was understandable, as they had paid the princely sum of around $1700 return for a seat little better than those horrible European business class offers. Surely the amount of traffic at Christmas time could warrant an A330 or something similar. The whole experience was rather dire. Never again. 1 star, just for the staff

✅ Verified Review | Sydney to Santiago de Chile return. The Boeing 747 used on this route is extremely dated with a very old-fashioned cabin product, ancient IFE and no power or USB sockets. Staff seemed a bit unorganised and the food was pretty mediocre. Outbound Flight: Online check-in failed, but check-in at airport was very efficient. Unfortunately, the flight was delayed and the baggage did not make it to the connecting flight to Buenos Aires (operated by KLM but booked via Qantas). As a result, about two dozen Qantas passengers arrived in Buenos Aires without baggage and had to go back to the Airport the next day to pick it up which took half a day of my vacation. Return Flight: Online check-in failed again and check-in at airport took almost an hour because only three counters were open. Flight was delayed again by about an hour and IFE did not work at all the first few hours of the flight.

✅ Verified Review | Bangkok to Brisbane via Sydney. After being ripped off and treated with contempt by management, My wife and I decided to use up our accrued frequent flyer points before ditching Qantas for good. The outward flight was via Singapore was very acceptable. Naturally, we wanted to return the same way, but had to fly via Bangkok and Sydney. If we'd had sufficient points for all flights, we would have had to fly Jetstar via Melbourne. How stupid and inconvenient is that? Previously, we had to cancel a flight from Tokyo to Brisbane and could not do so online. The so called customer help line is a joke with minimum waiting times of at least one hour and I wasted 18 calls totalling 150 mins. before I could speak to someone (at 1.20 in the morning). The automated call back service seems to be non existent as not once were any of those calls answered. Qantas simply refuses to employ sufficient staff. My numerous emails were also ignored. The $60 we paid for advance seat allocation was non refundable. Regarding food, on two occasions between Brisbane and Singapore, the meal we wanted had run out. It seems that the caterers assume that most passengers will be Asian, therefore two of the three choices are spicy Asian dishes. I would like to point out that we have never had a complaint with staff either on the ground or in the air. This airline has lost two loyal frequent flyers due to the arrogance of management which is motivated by greed.

✅ Verified Review | I was very disappointed with my Qantas flight from Sydney to London in August 2016. At check-in I was given seat 51J and my son was given 74C. The staff at the boarding counter asked if I want to change the seat in order to sit together so I said okay. However, he changed our seats to 87D and 87E without my consent. I went back to him when I found out that the changed seats were worse than before. I told him I wanted our original seats of 51J and 74C back. He said he could give back seat 74C to my son but there was no way to give me back seat 51J. I was very unhappy sitting in a worse seat for more than 22 hours from London to Sydney. I was not happy with the cheap meals provided for long haul flights.

✅ Verified Review | Sydney to San Francisco. It was a 14h 30' flight in the B747-400 and I really liked it. All the flights were on time, crew members were nice enough even to prepare me a toastie a couple of hours before landing, with an apple as I was very hungry. There is an open bar for Australian wines, so there is really nothing you can complain about. Yes, the planes are relatively old but as long as they are well maintained it is a pleasure to be onboard. On the short flight from AKL to SYD we got a warm meal, a rarity for many airlines nowadays. I was even greeted by the crew members as a Oneworld Emerald and they said it was a pleasure for having me onboard. Although some Australians in the plane were saying they prefer other airlines for the trip over the Pacific I would recommend Qantas and its friendly crew members.