Qantas Airways

✅ Verified Review | Dubai to Londong Heathrow with Qantas. Flight delayed several hours, very little information, delay announced in several stages, no complimentary refreshment, no Quantas desk in departure lounge or representative available and no information available from Emirates. Very poor food and service onboard.

✅ Verified Review | Sydney to London via Dubai in Premium Economy. I’ve traveled in PE before on Qantas and it’s been underwhelming. On the last occasion and this time, I used QFF points to upgrade from Economy, but no matter how you get there PE is an expensive jump in cost and in the past, it’s not lived up to the hype. This time was different and service was impeccable. There were frequent drinks top ups and constant attention to detail. I was pleasantly surprised with the food and drink for the most part. Wine was served from full size bottles of decent brands and the dinner out of Sydney was excellent. I’ve heard people say that Premium Economy food is the same as Economy but in this instance the dishes on Q-Eat were I think different between the two classes – I had ordered on both – before and after the upgrade. Anyway, it was a very nice dinner service with all the trimmings served on white linen and felt like a premium service. The seat is not too bad, it’s wide with lots of leg room and I managed a few hours of sleep up to Dubai. For solo travelers 24A and 24K are the best seats, window seats on the exit row. The blankets, pillows and headphones are the same as Business Class and you share the rear Business Class bathrooms. The only disappointment was the strange supper dish served before landing in Dubai, it was an egg roll with an accompanying chicken sausage. It was really not at all nice but I ate it as I was hungry by now. Then to the second leg out of Dubai and it soon became evident that this leg would be back to the Premium Economy that I remembered from the past, so Y Class with a tablecloth. The cabin crew were nice enough but it was not the same level of service. After what seemed like quite a time after take-off they came around with a supper service of hot sandwiches which were OK, but it seemed like only coffee or tea or juice was loaded on the trolley. This was in the middle of the night out of Dubai at the start of a night leg into London, who wants coffee at that time? Me and many of the people around me asked for a glass of wine or similar. That was met with a call back to the galley and a small bottle of economy wine was given to each. When the trays were cleared no more drinks were offered, though I guess you could request them. That was pretty much it for that crew until two hours before landing when they served a substantial hot and cold breakfast and then they were done. So hot towels like the first leg, either on decent or after take-off, really just Y service with a tablecloth. The crew were nice enough but some of them need to be reminded that PE is an expensive seat and the service level should match the expectation of a ticket costing two or three times the cost of Economy.

Auckland to Perth with Qantas. The flight was smooth and on time. Plane was about two thirds full. The crew were cheerful, efficient, very pleasant and most helpful. The cabin was comfortable. Particular kudos also to the Qantas service desk people at Auckland airport who arranged for our early check in.

✅ Verified Review | My wife and I flew Qantas from Sydney to Alice Springs on a B737-800 and on to Ayres Rock on a B717 of QantasLink. We were served a pie and numerous drinks on the first leg and a bottle of water on the 40 minute connection to Ayres Rock. Both flights left and arrived on time and the crews were fine.

✅ Verified Review | San Francisco to Sydney. Just confirmed my thoughts, Qantas is an airline that has lost its way. The lounge was far too busy and offerings were very average. The new layout in the reconfigured Boeing 747 is very tight up front and there is little room to navigate your way to washrooms when people are sleeping. The staff were less than impressive in my cabin they seemed more interested in some friends or family than the paying clients. Qantas does this thing where its late at night after the poor lounge experience all you would like is a snack before you sleep, 2.5 hours after take off they begrudgingly offer you something to eat. I always thought American Airlines was terrible, but my last several flights on them have far exceeded my Qantas experience. I have held platinum for more than 15 years in a row and really would not care if never flew Qantas again - the staff are an embarrassment to a great Australian brand.

✅ Verified Review | Flew Qantas from Sydney to Melbourne The inflight entertainment system was a little surprising with iPads (iPad mini with Retina display) and Q Streaming, but it's far better than traditional screens in my opionion. It was far more responsive and finally, supports scrolling. The flight got a bit delayed because of a non co-operative passenger, but the captain was nice enough to give us multiple streams of information and kept us updated. Would consider flying with Qantas again. I rated two stars for connectivity because you could connect your own device to q streaming and transfer into your own in-flight enternment system if you don't like the provided iPads.

✅ Verified Review | Cairns to Melbourne via Sydney, Cairns-Sydney on a Boing 737-800 Seat 1F, Sydney-Melbourne the A330-200 Business Suite 1K, and both legs of the journey were successfully upgraded 24 hours before departure. I feel pretty lucky considering I’m only holding Bronze FFlyer status. Ground staff efficient and polite. Cairns domestic terminal is relatively compact and its Qantas Club lounge not too big but clean, comfortable and an adequate selection of food and beverage. After boarding welcome drinks were offered along with verbal menus. The food served was delicious lemon chicken with rice followed by ice-cream. The cabin crew offered passengers more drinks throughout the flight. Seat configuration 2x2 with standard leg room, IFE is of decent size with enough contents to keep passengers entertained on domestic routes. I had nearly 4 hours transit time at Sydney Airport, during which I ate dinner and a shower. Onboard the one hour hop from Sydney to Melbourne, I was allocated a seat in the first row. Configuration is 1x2x1 with extra wide seat, soft cushion, IFE screen etc. I cannot fault Qantas on these flights.

✅ Verified Review | Qantas again prove how well they do domestic. It's just a short hop Melbourne to Canberra but it was really very pleasant. Clean plane, personable pilot who pointed out what could be seen by passengers as we approached Canberra. If you knew (we didn't) we could have downloaded the Qantas entertainment app to see a show. Were given a choice of hot drink / juice / water and a muffin plus a small extra water. Arrival and landing uneventful. The cabin crew were indifferent (unsmiling) but for a short trip it didn't really matter.

✅ Verified Review | Flew Auckland to Melbourne with Qantas. Friendly, efficient ground staff made the early morning check in a breeze. The warm service continued on the flight. The breakfast sounded good but tasted awful due to the soggy hash brown and the baked beans that are too messy to have on a flight. Something a little more elegant would be preferred. The inflight entertainment was also quite limited.

✅ Verified Review | A regulation trip on QF up to Singapore on QF5. The whole experience with Qantas these days is very good. Although biased as QFF, there is now a buzz about flying with them. Changes that could eb made? The Sydney business lounge is solid but compared to the Singapore or HK lounges, is now in need of a renovation. The aircraft itself was also one of the older models with a tiny seat back VOD screens. The 787 cannot come soon enough or indeed to put one of the newer refurbished A330 on the route.