Philippine Airlines

✅ Trip Verified | London to Manila. Kudos to the crew of Philippine Airlines, their service has changed so much since last year. Great service and very clean aircraft. Looking forward to another flying experience, with my family, soon.

✅ Trip Verified | I enjoyed my recent flight with Philippine Airlines. The check in from NAIA T2 was smooth plus the boarding time. The legroom was ample and just enough for an hour and a half flight going to Taipei. The food was okay and I was able to ask for another glass of water and apple juice which is a plus! The fare really was value for money with free 30kgs baggage allowance. I was able to use my phone to access free movies with their myPAL. I will fly Philippine Airlines again.

✅ Trip Verified | Manila to Busan. I loved everything. However the legroom was not enough for me. Quantity of food was not enough, but the quality was great. The entertainment was available through smart phone. I will fly this airline again but I'm a little disappointed that Philippine Airlines is not in an airline alliance.

✅ Trip Verified | Manila to London. I found the seats to be very comfortable and the flight, although an hour late taking off from Manila, landed only slightly late at Heathrow. Our luggage arrived very quickly, just as we arrived to collect it off the belt. The only negatives were the food, which was ok, but nothing to write home about, and the cabin temperature, which alternated between either too cold or too warm. For the price I paid though, and the fact that it was a direct flight, I was pleased with my choice of airline and would fly Philippine Airlines again

✅ Trip Verified | I booked the domestic flight (Manila to Busuanga return) for February 2018. The booking was done in advance. In 1 month ofter the booking was completed, I got an e-mail that my flight USU MNL was rescheduled and it will depart 2 hours earlier. That is not a big deal. In 2 weeks more I got another email, saying that both flights are canceled and I'm rebooked to the flight departing from CRK airport which is 85km from Manila (transfer from Manila or any kind of compensation was not provided). The links, provided in e-mail are not working. On-line access to my booking didn't work either. Customer service phone was never answered. The only thing I could do it to text them using the messenger on web site. So they agreed to cancel my reservation and make a full refund. The money should be refunded in 30 working days. The price for other companies increased a lot. No compensation or any apologies were not made. Will never fly with them again.

✅ Trip Verified | Singapore to Manila. I liked the food on the flight as well the ample leg room for Economy class. I don't remember economy class having this legroom but perhaps I got used to US based airlines which are cramped.

✅ Trip Verified | San Francisco to Manila. There have been several nice touches to PAL ever since I last flew it in December 2016: They now provide a menu even for economy class meal service The floor of the economy class lavatory was changed from something plastic to some kind of wood texture, giving it a more classy touch. They now also serve a snack in addition to the two complimentary hot meals.

✅ Trip Verified | Flight to Manila from Brisbane 07/12/2017, only direct flight carrier in this state. Check-in was stress free, ground crew pulled out us from the long queue being elderly travellers, good consideration. Boarding was on time in an orderly fashion, take off on time as well, FA great and very responsive team always with a sincere smile. Food is good and tasty. Online booking is straightforward including add on services. Downside: poor on board flight entertainment, aircraft needs upgrade, crowded, not enough legroom, seat is very uncomfortable. In spite of this it was an enjoyable flight, the flight crew's sincerity delivering their job for safe travel comfort made the difference. Will fly again with Philippine Airlines.

✅ Trip Verified | London to Auckland via Manila. My husband and I were due to fly on 26th November, flights booked in February, for the precise reason of avoiding any stress and complications. The airline changed our flight for the 4th time since booking, and 3 days before we are due to depart (I understand that these things happen) but they cancelled our connection without letting us know therefore potentially leaving us stranded in Manila. We have now had to change our flight to the 25th, losing money on transportation to and from the airport, messing around family and causing major issues for us in Auckland. Upon our request for compensation / upgrade, they passed us around to various different departments. This took us 4 hours without a result. We are bitterly unhappy with the lack of communication, consideration and organisation. This has been an awful experience, one I wish to never repeat.

✅ Trip Verified | Booked flight form London to Auckland, via Manila. Informed 2 weeks before due to leave that Manila - Auckland flight delayed 24 hours. No explanation or apology, and told that any re-arrangements were our responsibility. Had to book accommodation in Manila, and also in Auckland as now could not get home same day, plus needed new flights from Auckland. Check in both at London and Manila abysmally slow, not enough staff. PAL terminal at Manila very badly signed, and gate waiting area had no water or toilets so had to go out and back through security. Plane from Manila freezing cold, airline staff could, or would, not remedy. No entertainment on this plane, on two 4-5 hour flights. Took us 5 days to get home, completely exhausted. After complaining, offered flying points (which we were probably entitled to anyway), and then refused to answer. Never again.