Philippine Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 911 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
na

Philippine Airlines customer review

BKK-KTM economy. B-757 pleasant and clean. This was the cheapest option BKK-KTM and our expectations were low. We were surprised! Very friendly and serviceminded cabin staff in traditional local dresses. Good language skills and plenty of information from the captain and FA. Good local food. Arrival on time despite delay from BKK. No baggage problems and high level of service in KTM intl airport. An overall positive experience in spite of lack of IFE. I would definitely choose Royal Nepal Airlines again and have recommended others to fly them.
no
na

Philippine Airlines customer review

HKG-KTM. On the whole not bad left on time Cabin crew friendly. Plane a bit dated magazine was fairly informative. The best thing was the food hot fresh and tasty.
no
na

Philippine Airlines customer review

I am a Nepalese and well used to the awful standards of Nepal Airlines formerly Royal Nepal Airlines. If you are thinking of flying by Nepal Airlines don't ! Pay the extra and find another carrier. They have been operating their international services with two ancient Boeing 757s and both were grounded in early May resulting in the cancellation of all their international flights. These long delays and cancellations have happened to me several times in the past and I now pay the extra money and fly by Thai Airways on the same route. If you are lucky enough to take off the meals and wines are good and the crews are efficient enough and do speak English regardless of any previous comments on this site. I want to be proud of my national carrier but at the moment it is a complete shambles and I advise everybody not to fly on this airline.
no
na

Philippine Airlines customer review

I had the misfortune of making a booking on Royal Nepal Airlines from Kathmandu to Delhi. Little did I know that this was the worst airline I had ever encountered. I had a connecting flight at Delhi. On the morning of my departure I arrived at the airport only to discover that the flight had been cancelled. I was told to return to Kathmandu as the offices opened at 10am. Only after we myself and a few other passengers refused to go away did the ground staff make a plan to get us on an alternative flight with Sahara Airlines. On arriving at Delhi there was absolutely no Royal Nepal Airlines staff to meet us to try and arrange alternative flights or even provide support in any way. It cost me about $700 to make alternative arrangements as I had missed my connecting flight. Never use Royal Nepal Airlines they are absolutely useless.
no
na

Philippine Airlines customer review

KTM-HKG Business Class. Arriving at the airport we were faced with huge lines to get in as all baagage had to be x-rayed prior to check in. No agent present at the business class check in counter so my wife and I proceeded to the economy check in. Only one person in front. The agent was friendly and soon gave us our boarding passes with the Economy Class name crossed out and Business Class written by hand - nice. Flight was delayed due to late arrival of aircraft - not an unusual occurrence with Royal Nepal - most people are just thankful the flight's not cancelled. Flight departed an hour and a half late though we arrived just 20 minutes past our scheduled arrival time. On board there were 2 FA for the 9 people sitting up front (including 2 relief pilots). Meals were fine and service was friendly. No inflight entertainment - only international news magazines and newspapers were available. FAs came around frequently to check if everything was ok. Overall an ok experience - the staff usually try their best but are let down by shoddy management ageing planes and poor infrastructure at the airport.
no
na

Philippine Airlines customer review

Granted this airlines has lot of problems I disagree with the comment that airline crew speak little to no English. Their English is quite good actually. In fact better than lot of airlines in South East Asia.
no
na

Philippine Airlines customer review

I would agree with everyone in terms of Royal Nepal Airlines and its timings and delays. However those are not the only problems this airline faces. It has only two aircrafts (the 757-200 and the 757-200C) which have no form of entertainment onboard the cabin crew only speak Nepali Hindi and very little or no English. And they know no other language which is quite important considering most tourists are from Japan and France who will definitely have a lot to complain about. Being Nepali I have had to fly this airline thrice and all the flights turned out to be as bad as the last one. The airline personnel in Delhi for RNAC is the worst I've ever come across as well. All these problems are probably due to corruption.
no
na

Philippine Airlines customer review

Royal Nepal Airlines - you cannot depend upon its timing and the airline should take care of time.
no
na

Philippine Airlines customer review

I think Royal Nepal Airlines is one of the most unreliable airlines in the South Asian region in terms of timing. I have had to travel on Royal Nepal (not out of choice!) on Kathmandu-Delhi sector a number of times and it is never on time. The delays are of the order of six to eight hours for a flight of one and a half hours.
no
na

Philippine Airlines customer review

I have flown both Royal Nepal and Thai Airways on the route between Bangkok and Kathmandu and I prefer Thai. Royal Nepal is very inefficient in making any changes to your itinerary (going to their office is in fact dealing with a government bureaucracy and it feels like it) and they are chaotic in the airport. Thai is more organized and easier to deal with -- up to major airlines' standards. Royal Nepal was just fine once in the air but the plane was a little older than I would have liked.
no