Philippine Airlines

✅ Trip Verified |   They booked me on a connection flight with luggage restrictions. I called them to book the flight because I had extra 20 kg luggage. They added this on the first flight but not on the second, on that flight restrictions existed. Another 30 minutes call with "sorry, we cannot help". At checkin in Cebu I had to book an upgrade to comfort class (2500 Pesos for 25 kg) plus 2 extra kg for 700 Pesos.

✅ Trip Verified | I flew from Japan to Australia via Manila. One of my checked luggage cases was left at Manila and then destroyed by customs despite me contacting baggage handling and airline. When contacting Philippine Airline customer service, they offered an apology and informed me they have forwarded my complain to a different department, but no further support or follow through has been provided. An apology is not enough as this was completely avoidable.

✅ Trip Verified | Philippines Airlines is the worst airline we have travelled on. A 15 hour flight with no entertainment or WIFI. They give you lip service that you are a valued customer and "We care" all these words are meaningless. The cheapest airlines to date with food barely edible and filthy seats. You are better off to find another airlines with honest customer service and good service. Although, PAL knew there was no Entertainment they sneakily kept it until boarding when the announce no entertainment. The boarding from LAX was a disaster with no raws or seat numbers just board the plane. Unorganized and chaos.

Not Verified | In reference to my review on the 16th of Sept 2023 - one way flight from Brisbane to Manila for my wife. Flight was cancelled and I had to organise a alternate flight as she had a connecting flight in 2 days from Manila. To this day no refund and we have contacted Trip.com and Philippine Airlines and have been told that someone from the airlines tried to make contact with my wife to place her on a new flight. No one called and we have messaged on numerous occasions requesting for what contact details were used, but no response. Such poor service from the ticket reseller and Philippine airlines. The only positive has been from the last response I received when I posted my previous review.

✅ Trip Verified | Don’t fall for the couple of hundred bucks cheaper flights. First of all they changed my flight at least 5 times, then I was forced to shorten my vacation due to this fiasco. I called their customer service at least once 10 times and the only answer I heard was take it or leave it. I was forced to take the next day flight and had a 16 hours layover in Manila. One of the worst airports in the world. Then they send me an email with a bidding chance to upgrade to business. I applied for the departure and about 10 min later I changed it to the arrival from Manila to LAX. After about a week I received an email that my upgrade was approved for LAX to Manila. I called again and again and opened customer service tickets but they refused to answer me. They said it’s another department. 3 days after my flight (which I was forced again to take business class for a hefty price) they are accusing me of being untruthful. This is the worst experience of my life.

Not Verified | All my international and domestic flights with Philippines Airlines had delays or some sort of change on the departure time. On our flight from Brisbane to Manila, only one flight attendant was polite with the customers. All the female flight attendants were rude and hitting the passengers arms with their food trolley. Not enough, we were not allowed to have the blinds open to have a view or read a book. For some reason it was mandatory to shut the window and the staff closed it for multiple passengers. On our flight from Manila to Puerto Princesa another change on the departure time with ridiculous short notice. On our flight from Coron to Manila, another issue. Although we paid for extra luggage for my mother-in-law ($62), the lady who was doing our check in charged us AU$120 for over weight. Despite our attempts to explain that we had paid for extra luggage already and despite the fact that the attendant had very good comprehension of the English language, she dogly charged us once again for "over weight" luggage. On our flight from Manila back to Australia, 17/11 at 11:35pm, we received an email advising that our flight departure would be delayed for 18/11 at 4:30am. We would be waiting for our flight in the airport for almost 12h. We spoke with the attendants regarding providing us with an appropriate space to rest, like a lounge room, and to provide dinner for the passengers. Apart from laughing about the situation, the Philippines Airlines staff was not able to give us an answer for few hours. We ended up sleeping in the airport dirty floor and receiving a bottle of water and a bag of crackers as "dinner". Not enough, other passengers advised that they were back in the airport for the 3rd night in a role, as their flights were cancelled twice already. Furthermore, a flight to Perth was overbooked and the staff was begging passengers to volunteer to take another flight. The plane we flew from Manila to Brisbane (9h flight) was so old that the seats were not reclining and they didn't have a screen to watch a movie or a USB to charge our phones.

✅ Trip Verified | Horrible. They have no inflight entertainment. The one dinner option served was noodles with vegetables that tasted bad. No USB. Didn’t have any drink service as in no soda, no juice, no coffee, no beer. Just water or hot tea. Remember this is an international flight. Not worth the money. I have read all the bad reviews especially about the food so I never used them. But China Airlines somehow used them for one part of my trip. I’ll be complaining to China Airlines about this

Not Verified | Worst airline ever. Cancelled our flight with less than 24 hours of notice. Making us lose 770 USD and leaving us stranded for 12 hours. When we asked for compensation (phone service didn’t work and we had to file a formal complaint by email) they offered the pathetic “compensation” of 150 USD in airline vouchers. Never flying with them again.

✅ Trip Verified | After reading reviews after booking already with the airline I was worried as to how the journey would be. However I should not have been. from booking, to check in to travel, our journey was seamless. We booked a multi trip via the website which was very easy to navigate and saved us money and gave us more baggage allowance than booking separate flights. We were kept informed of any changes by email which were only seat changes, I think maybe due to aircraft change. All our flights were on time, our check ins were all professional and polite and we even got free upgrades on all our outward journeys including at Cebu which enabled us to use the lounge which was very much appreciated. I have flown on many airlines over the years and would not hesitate to recommend this airline. The only thing that I feel could have been improved on was the food which was not good. Thank you PAL, you did us proud.

Not Verified | My wife and I recently had the unfortunate experience of travelling return with PAL from Australia to Japan via Manila. Flight delays after delays. Return flight cancelled after 12 hour wait in Japan. Segregated from travel group late at night and sent to hotel. PAL Ground staff Osaka advised passengers to lodge claims for out of pocket expenses and confirmed that will be honoured. Claim lodged and response from PAL, insulting passenger offer of worthless $100 USD travel vouchers with PAL valid for 2 years. Our Grand Tour of Japan was ruined by the poor flight experiences with PAL's incompetence at each airport, lack of interest in passenger concerns (connecting flights), excuses and lame apologies that do not change our experience or impressions of PAL. We do not trust PAL after our experience. We did not book flights and would not have flown with PAL via Manila to Japan or economy class (no matter the cost) if given an options. Regrettable flight experience PAL.