Philippine Airlines

Not Verified | First flight with them was in May, flight delayed one hour, no big deal for me but staff never bothered to notify, flight back delayed 3 times for four days, again no real problem for me. Flight attendants were good. Second time in September i had to cancel flight and asked for my refund which i was told will take three months. By December i send them a reminder and they told me it was being processed, by 29th December i received email with "receipt" attachment that said refund was credited to my account, no refund in my account. Repeated emails with no replies, used chat function on Messenger 2nd February and after a few hours i again received email saying refund credited to me account, again no refund in actual account. My advice stay away and pay more to a different airline.

✅ Trip Verified | Ground staff at Hanoi airport were great. Bit early so was first in the queue. Check in was a breeze and flight was on time. Food onboard was okay for a three and half hour flight with a choice between pasta & beef. What made this an excellent choice over its competitors was the price. As usual staff service onboard was superb.

✅ Trip Verified | Transit is primitive to say the least. Went down to get baggage checked in, tiny boarding gate with broken escalator, and Philippine airlines guy refuses to send someone to get my bag back because my flight leaves later, even though the inspection guys are free. Expects me to wait standing (no seats) for a couple of hours in a small crowded space. Canceled the rest of my flights with them. Who is going to put up that incomprehensible service.

✅ Trip Verified | Flight time was adjusted a few times however it wasn’t a big deal for me since I had a long lay over in Manila. Wonderful staffs at the check in desk. It was a breeze since I already checked in on-line a day earlier and only need to get my physical boarding pass. Ticket was cheaper compare to its competitor.

✅ Trip Verified | We supposed to leave on-time, however once on the runway queued for take-off the pilot announced the plane had technical problem so we taxied back to the terminal. The repair took almost two hours and we were off. Midflight, champagne run-out or maybe they just didn't want to refill since our flight is coming from Manila which means they must have stocked up on supply. Now as for the technical problem, we can never compromise safety especially with harrowing aviation news nowadays. It is in the soft products more specifically on the meals and beverages that need a bit of improvement. Service was great.

✅ Trip Verified | Flew during the Christmas Holiday rush but things went smoothly from check-in to arrival at Manila. Ground staffs at DRP Airport were all-smiles despite hectic schedule. Departure & Arrival were on-time.

Not Verified | Travelling back for work after spending Holiday Season means huge crowd and sold out seats. This, however, did not dissuade staff from providing excellent service especially on the ground at DRP Airport. Was warmly greeted at check in. Had an international connection and my baggage was checked through to my final destination despite holding a separate ticket. This means no hassle of collecting and re-checking in at MNL airport. Flight left DRP on-time despite a bit unfavorable weather on that day. I can see Philippine Airlines striving to better their service.

✅ Trip Verified | Travelling to Hanoi from DRP via MNL despite the Christmas Holiday rush PR crew handled it well. MNL to HAN was delayed for about two hours but was informed ahead so no issue for me and it also means enough time to transit in MNL and enjoy the lounge. Price of the ticket was the deal-breaker.

✅ Trip Verified | I'm currently boarding your flight to Los Angeles with my infant (1yr old), daughter (5yo), and wife. After going through bag check security, and customs, which I disposed of all liquids, I then purchased a coffee and 2 water bottles for my long flight. Just before reaching the gate there is a second security check point. They did not allow me to pass with water despite having my child. This is my 4th flight on PAL in the past 30 days. There's no in-flight options to purchase drinks. The serving size is tiny and made for a child. Then the next service for drinks is almost every 1-2hrs, or I have to find your missing staff. Then I get a angry look for asking for a beverage. The attitude of the check point staff and mistreatment of a family with children ois unacceptable. I have been on 8 flights in the past 30 days and your company by far is my worst experience, actually ever.

Not Verified | Wow what a shocker of an airline. Chose to fly with these guys over Air Canada or Qatar - that's a decision we wont make again. Can't fault the cabin crew but the entire experience especially with a long 24 hour transit time was awful. We had no in flight entertainment or wifi working for a 12 hour flight, the toilet was out of order, the plane left an hour late and took an hour to unload our baggage, and Manila Airport - a cesspit of disease, we had to sit on the floor waiting for our flight. Don't fly with them.