Philippine Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 908 reviews
5/10
4 star Skytrax Rating
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6/10

"Big improvements were noticed upon boarding"

(Philippines)

Trip Verified | I am writing this review to call the attention of the airline. My Angeles to Tagbilaran flight was impressive. It has been a few months since I last flew Philippine Airlines. Big improvements were noticed upon boarding. The cabin may be old but seats were clean and there was bottled water on every seat now. This is far different from the old PAL that I had experienced. However the TAG to CRK flight was a big let down. My seat was dirty, there were left over chewing gum wrapper, contents of the seat pocket incomplete, no bottled water and service was inconsistent. For example, the lady two rows ahead of me was provided with a blanket however when I asked for one, the stewardess said they only provided blankets for international flights. Instead they would lower the cabin temp so that we don't feel cold. The temperature was never adjusted and when I approached a different crew, he gave me a blanket without hesitation. PAL has recently also recently been aggressive advertising the following amenities (food, free luggage allowance, blankets on flights, new seats retrofits, and warm service). Food although present is inconsistent, For example, my CRK to TAG flight say would serve water but return flight did not have this and would instead serve you a small cup of water around 100ml. This far from the food service of other airlines I have flown regionally (eg. SQ). Blankets not available on all flights. Official social media accounts cannot even confirm if they have amenities on specific flights. No listing which routes are served with reconfigured seats. My brother's flight did not have luggage allowance while mine had. Most specific, service and cabin crews are inconsistent on different routes. I love flying the national flag, I hope they improve the consistency of the service whether local or international flight.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAngeles to Tagbilaran
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"all flights were on time"

(Greece)

Trip Verified | Singapore to Caticlan via Manila. On A321 with clean cabin, all flights were on time. Legroom on economy tight, blankets an pillow on seat. Full food service on international flight which was very tasty, on domestic flight they offer only sandwich and water. Friendly service. Soap and hand cream in WC. Not user friendly their e-check-in.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Caticlan via Manila
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"experience is almost perfect"

(United States)

Trip Verified | Manila to Guam. Baggage counter line for online check-ins understaffed for the volume of passengers. One of the ground crew told us that it's fine since it's a few hours before our departure. The flight had two gate changes which weren't announced properly, ensuing confusion. Once boarded, however, the experience is almost perfect. Pleasant background music is played during the boarding process. The seats are nice, even if some of them show signs of wear even if they're evidently less than a year old. My seat won't recline, though it was made up by the travel-pillow like headrest and ample legroom. I couldn't use the in-flight entertainment because I didn't have the phone app. Seat screens are still superior. The food (grilled chicken with rice) is fantastic and I have no complaints with the professional cabin crew. Things that I notice are the priority giving of food to children and explaining that they're pausing service during turbulence. The pilots are top-notch: the landing one of the smoothest I experienced for a while. Would recommend.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManila to Guam
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



11th March 2018 : Philippine Airlines response

Thank you for sending your feedback, M Lopez. We will definitely take note of your review to provide the perfect flight experience on your next travel with us. See you again soon!

3/10

"a very different experience"

(United Kingdom)

Trip Verified | To sum up my review: Different routes and different planes result in a very different experience. Let me start by saying that I have been taking flights between London and Auckland (return) for the past 9 years. I always try to take different routes so I can experience different stopovers and different airlines. The first leg from Auckland to Manila was on the A340 and was a terrible experience. I have never been on a long haul flight which didnt have an entertainment system (TV screens in the seat in front) until I flew on this aeroplane! The plane appeared to be very old and run down, very old style seats which were uncomfortable. There was no legroom at all for me (I am 6' or 1.80m tall) my knees were jammed into the seat in front. They handed out iPads for passengers to use to view movies on the 10 hour flight, however they didn't hand these out until we were 3 hours into the flight and then collected them back about 1 hour before landing. The service on the flight was very average with little or no effort made by the cabin crew, we were required to keep walking down to the kitchen to ask for water which was handed out 1 cup at a time. The staff gave the impression that they were constantly annoyed at being asked for anything. Conversely on the second leg from Manila to London we were on a new B777. This flight was much better, entertainment system, quieter, more comfortable, acceptable leg room, however the service from the cabin crew was still very poor. Overall if Philipine Airlines improved their crew service and plane fleet they would be an acceptable option in the future. Until this happens - I will be avoiding it.
AircraftA340 & Boeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAuckland to London via Manila
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



8th January 2018 : Philippine Airlines response

Hello, L Davies. We would like to assure you that we take note of reports, forward them to the appropriate offices, and act upon them for the improvement of our services. Hence, our Cabin Services will be notified with regard to your feedback for their proper evaluation. Thank you for bringing this to our attention, L Davies. We hope this incident would be isolated from the past favorable experiences you may have with us.

6/10

"the experience was good"

(Philippines)

Trip Verified | Guam to Manila. The seats we had in economy were slightly cramped but adequate. Maybe due to the early morning schedule of the flight the inflight meals seem worse than normal. In flight crew were excellent but the ground crew at check-in were slow to get the passengers processed. As a matter of comparison there were other flights that morning by other airlines operating much larger aircraft and yet our queue was more than twice as long as the other airlines. Overall the experience was good and I would recommend this airline.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuam to Manila
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



8th January 2018 : Philippine Airlines response

Thank you for giving us a thumbs up, Samuel! We will surely take note of your feedback as we strive to provide the best and seamless flight experience to our passengers.

10/10

"will continue to fly with PAL"

(Philippines)

Trip Verified | Puerto Princesa to Manila. My flight went well though there is a slight 10 minute delay. In flight snacks is good. Free baggage allowance is also a big add on. The only thing lacking is the absence of Inflight entertainment system. MyPAL player mobile application is a good alternative though but it is not applicable on all flights / aircraft. I will continue to fly with PAL to the coming days and years.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePuerto Princesa to Manila
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



13th February 2018 : Philippine Airlines response

These comments are really helpful for the enhancement of our services, Gideon and thank you for sharing your feedback. We hope to be part of your future travels again!

9/10

"I was impressed"

(United Kingdom)

Trip Verified | London to Sydney via Manila. I chose Philippine Airlines as their price return during the Christmas / New Year period was too good to refuse. I wasn't too sure what to expect as I hadn't heard too much about them and the price was so low. I was impressed - friendly staff, clean interior, good food, a great selection of in- flight entertainment, and their connecting times in Manila were perfect, less than 3 hours. These guys are up there with many other airlines I have flown with to/ from Europe in the past. I will fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Sydney via Manila
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



13th February 2018 : Philippine Airlines response

Hi, C Deane! We really appreciate the time you took in writing these comments. We are glad that our services made your flight a memorable one. Thank you and we hope to see you again on-board soon!

10/10

"Kudos to the crew"

(United Kingdom)

Trip Verified | London to Manila. Kudos to the crew of Philippine Airlines, their service has changed so much since last year. Great service and very clean aircraft. Looking forward to another flying experience, with my family, soon.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Manila
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"legroom was ample and just enough"

(Philippines)

Trip Verified | I enjoyed my recent flight with Philippine Airlines. The check in from NAIA T2 was smooth plus the boarding time. The legroom was ample and just enough for an hour and a half flight going to Taipei. The food was okay and I was able to ask for another glass of water and apple juice which is a plus! The fare really was value for money with free 30kgs baggage allowance. I was able to use my phone to access free movies with their myPAL. I will fly Philippine Airlines again.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Taipei
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"I loved everything"

(South Korea)

Trip Verified | Manila to Busan. I loved everything. However the legroom was not enough for me. Quantity of food was not enough, but the quality was great. The entertainment was available through smart phone. I will fly this airline again but I'm a little disappointed that Philippine Airlines is not in an airline alliance.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManila to Busan
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes