Philippine Airlines

✅ Trip Verified | Flew Manila to General Santos with Philippine Airlines. There is a very big improvement on the check-in in NAIA Terminal 2 Domestic, the ground staff were very warm-welcoming even though I checked-in at 5 am and there was no line at all! It only took me few seconds to drop my bag and get my boarding pass. I used the Mabuhay Lounge and there was nothing really special about it as compared to Singapore Airlines or Cathay but it also improved a lot the last time I used it. It still has a wide selection of drinks, cakes and other food enough for breakfast. PAL uses the newly reconfigured A330 or A340 to General Santos and luckily we used the newly reconfigured tri-class A330! I was actually disappointed that I didn't upgrade my ticket to business class. The seat in economy was a bit hard but comfortable, leg room was really good, the IFE worked well and has updated movie list (I watched Call Me by Your Name, they also have Coco and other new movies)! Landing and baggage collection in General Santos also went well. No delays, snacks were served (tea, coffee, water and bread). Will definitely recommend Philippine Airlines.

✅ Trip Verified | Manila to Laoag. Check in at Terminal 2 early in the morning was smooth and quick, no cues. Boarding a mess, gate got changed 2 times. Some remained in my seat pocket, tray table not cleaned. Seating space just enough, if you over 6 foot its not comfortable. Take off was delayed for more than 2 hours, seems common for my resent trips. PAL is the only operator for this destination, sadly no other choice. Crew was friendly but distant.

✅ Trip Verified | Just wanted to say that our journey from London to Manila with Philippine Airlines was fantastic. Service was great, entertainment better and food was ok. Kids enjoy their kids meal and kids entertainment movies. I highly recommend PAL to family travelling from london with kids to Manila as its straight flight and hassle-free.

✅ Trip Verified | Manila to San Francisco. Terminal 2 has improved, faster wifi, and check in went smoothly no long queue lines. Boarding was on time. Flight attendants were very attentive during the flight. Legroom was great, food is not that tasty up in the air, but it’s okay, FA’s were distributing snacks. Inflight entertainment is very responsive, The aircraft is only about a year old. The only downfall of the flight is that the Wifi connection is really weak. Landed in SFO on time.

✅ Trip Verified | Manila to Dammam on 17th March 2018. Philippine Airlines is known for its crew hospitality and on this flight, the entire business class crew were very professional and willingly ensured that passenger satisfaction is met. The business section was half full so there was no traffic to the single toilet/lavatory unlike my DMM-MNL flight of 1st March. If there is a room for improvement, I hope PAL will address this by adding one more toilet for the business class section in this sector. Food (2 sets of meals) and amenities (L'Occitane and PAL slippers) were very good. Inflight entertainment (i.e. movies) is quite dated and needs a fresh and newer set of films. Aircraft is an older A330 and the seats could do some upgrading. Overall, I am still satisfied and recommend this airline to my friends and work colleagues. I have already noticed an increase in their internet published fares for business class to which I am hoping that visible improvements commensurate to that projected price hike will take place.

✅ Trip Verified | Riyadh to Manila. I have to say that this flight is one of the best. Food was served with a lot of smiles on both sector. The price of ticket I got on premium economy was such a steal and lucky I chose seat 21K. RUH-MNL sector, arrived in MNL 30 minutes early. Offered iPads as alternative to personal tv screens. Philippine airlines is really living up to its four star rating. A little upgrade on the service both on ground and on-air could lead to their dream of becoming 5 Star airline.

✅ Trip Verified | Legazpi, Albay to Manila, 17-Mar. I have to commend the male staff at the check in counter at LGP airport for doing a great job. I had an onward flight to RUH where I bought the ticket separately meaning I have to collect my check in luggage upon arriving at MNL airport T2 and check it in again for my onward flight to RUH. However, the helpful staff made it easy for me by checking me in for my RUH flight and told me that my luggage will be handled by their luggage handling team in MNL. True enough, I collected it arriving in RUH. This made me my travel hassle free. Flight was also excellent. Served light meal with a smile in this 45 minute flight. Keep it up Philippine Airlines.

✅ Trip Verified | Manila to London. The flight was oversold and an A343 was used instead of Boeing 777. We spent 1hr on the runway queuing for takeoff. No real explanation was given. No cold drinks or towels provided. There was no built in in flight entertainment. The iPad substitute was a good gesture but the myplay platform frequently glitches out for 30 mins at a time and limited battery life restricts useage. Landing late without explanation or apology I missed my connecting bus. The worst food of any flight I've ever been on. The staff were good natured and friendly. Don't usually review but there was too many failures with this flight not to say something.

✅ Trip Verified | The flight to Cebu was repeatedly delayed during this day. We eventually took off from Manila around a few minutes before we were originally scheduled to arrive in Cebu. The seats in our section had the AC power outlets for charging small devices and phones but they were deactivated for the whole flight.

✅ Trip Verified | New York to Manila via Vancouver. They cancelled my flight and so I will miss my domestic connection flight. Their resolution for me is to pay their new domestic flight or I will have to be physically in JFK to make any arrangements, wait there for 12 hours to catch their rescheduled flight the next day, and did not care if I have to sit in a packed airport for half a day, and they do not allow Customer Relations to speak to me on the phone nor make any arrangements! I spoke with the agent, then got transferred to a supervisor who then called their "backing office" whatever that office means, who then in turns tells him that too bad, there's nothing they can do for the consequences of their delay. I received a bunch of apologies with no action to resolve the matter. Basically, their customer relations is non-existent, and what they care about is for me to pay them another flight because they delayed their flight.