"do not offer a fish choice"
J Burdan (Thailand)
Aircraft | A330-300 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Bangkok to Manila |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"not really worth the extra money"
John Burtan (Thailand)
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Cebu to Bangkok |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
6th October 2018 : Philippine Airlines response
We're deeply sorry that this experience brought an unfavorable impression, John. That should not have happened, and we apologize. We'll make sure this will not happen again.
"have to fly a day later or earlier"
Jessica Breedt (United Kingdom)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | London to Manila |
Date Flown | May 2018 |
Value For Money | 12345 |
Recommended | no |
6th October 2018 : Philippine Airlines response
We're truly sorry that this happened, Jessica. Please allow us to look into this. May we know if you have already raised this matter to the concerned offices like PAL WeCare Customer Recovery Office or PAL Social Media team? Thank you.
"FA’s are very nice"
Jelo Eusebio (United States)
Aircraft | Boeing 777-300ER |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | San Francisco to Manila |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
6th October 2018 : Philippine Airlines response
Hello, Jelo. We're happy to know that you were delighted by our cabin crew's assistance and that you also liked our our in-flight meals. Rest assured, we'll take note of your feedback to further improve our services. We hope to see you again!
"inform us when baggage arrive"
G Ellom (Philippines)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Taipei to Manila |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"service shouldn't change"
Jen Allig (Canada)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Vancouver to Manila |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
6th October 2018 : Philippine Airlines response
We're terribly sorry to hear about this, Jen. We'll forward this to the appropriate office for assessment and to prevent recurrence. We also wish to mend this unfavorable experience on your next flight with us.
"fits the 4 star category"
T Marpan (Saudi Arabia)
Aircraft | A330-300 |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Manila to Tokyo |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
6th October 2018 : Philippine Airlines response
We're glad to know that you enjoyed your flight with us, T Marpan! You will appreciate to know that we are continuously improving our fleet to delight our passengers. We hope to have you again soon!
Philippine Airlines customer review
R Valerio (Philippines)
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Manila to Bangkok |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
6th October 2018 : Philippine Airlines response
We regret that you feel this way, R Valerio. We'll take note of your suggestions and report the mentioned inconveniences to our Cabin Services Department for their review and proper attention. Also, should you have meal requests, our Reservations agents at (02) 855-8888 can have this arranged for you. Thank you.
"boarding was efficient"
1 reviews Yolwin Jed Perales (Philippines)
Aircraft | A320-200 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Davao to Clark |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
17th May 2018 : Philippine Airlines response
Hi, Yolwin Jed Perales. Passengers seated at the exit rows of the aircraft must be willing to perform functions necessary in case of emergency and are required to comply with laws, rules, and government regulations, or for operational, safety, or security reasons. We appreciate your time in bringing this matter to our attention and feedback as such will help us continue in improving our services. Thank you very much!
"leg room was really good"
Yolwin Jed Perales (Philippines)
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Manila to General Santos |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
12th May 2018 : Philippine Airlines response
Thank you for sharing your experience with our services and we are glad that you enjoyed your flight with us, Yolwin Jed Perales. On your future travels, we hope that we will be part of it and will share the same experience. Have a great day!