"new seats definitely make a difference"
5 reviews H Tsang (Philippines)
Aircraft | A330-300 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Hong Kong to Manila |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
23rd March 2018 : Philippine Airlines response
Thank you for your feedback, H Tsang! Your feedback is valuable to us as we strive to improve our services for our valued passengers. We hope to see you again on-board soon!
"flight was delayed by one hour"
M Farnhaur (Philippines)
Aircraft | A330 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Cebu to Manila |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
23rd March 2018 : Philippine Airlines response
Hello, M Farnhaur! We are sincerely sorry for the inconvenience and our apologies as we fell short on your expectations in some of the services that we offer. We highly appreciate your feedback as this will help us to continually improve and enhance our services. Thank you very much!
"Overall we can’t fault it"
J Halepha (United Kingdom)
Aircraft | Boeing 777 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | London to Manila |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
14th March 2018 : Philippine Airlines response
We are really overjoyed reading your feedback, J! Thank you for choosing Philippine Airlines and we hope to have you on-board again with your future travels.
"check-in experience was terrible"
Jan Mumenthaler (Philippines)
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Tagbilaran to Manila |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
14th March 2018 : Philippine Airlines response
We regret to hear about your disappointment, Jan. With regard to your unused Choice Seat, we are pleased to inform you that it has been refunded already. We appreciate your time and effort in bringing this matter to our attention and for writing a review regarding our services as this will help us enhance our services. Thank you, Jan.
"problem with the payment system"
Kerwin Roy Carolino (Philippines)
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Manila to Jeddah |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
11th March 2018 : Philippine Airlines response
We are sorry to hear about this unfavorable experience you had, Kerwin Roy. May we ask if you have already addressed your concern to our International Refunds Department? For immediate and further clarification on this, you may call us at (632) 556-2809 or 777-4800 or email us at [email protected]
"excellent service"
7 reviews Juram Gorriceta (United States)
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Manila to Bacolod |
Date Flown | November 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
11th March 2018 : Philippine Airlines response
It gives us great pleasure to receive feedback from passengers who are delighted with our service, Juram. Thank you and we hope to see you again on your future travels!
"The staff was very friendly"
J Stanido (Australia)
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Manila to Singapore |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
11th March 2018 : Philippine Airlines response
Indeed, it is our pleasure to provide heartfelt Filipino hospitality, J Stanido! We will also have this noted and let the staff you mentioned be aware of your appreciation. Thank you and we hope to have you on-board again.
"I missed a midnight flight"
R Tulod (New Zealand)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Auckland to Manila |
Date Flown | January 2018 |
Value For Money | 12345 |
Recommended | no |
11th March 2018 : Philippine Airlines response
We are truly sorry to hear about this, R Tulod. In such cases, our agents at Manila office (02) 855-8888 are available 24/7 to accommodate your concerns. Still, we will have this forwarded to our Reservations offices for their proper attention and to prevent recurrence.
"never received any notice of delay"
5 reviews T Meale (Philippines)
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Singapore to Manila |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
11th March 2018 : Philippine Airlines response
We regret to hear about your disappointment, T Meale. We will keep this in mind and have this forwarded to our Reservations offices for proper dissemination of changes in flight schedules. We also thank you for bringing this to our attention.
"a great job with customer service"
B Martin (Philippines)
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dammam to Manila |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
11th March 2018 : Philippine Airlines response
Thank you, B Martin! As we value passenger feedback, we assure you that we have your suggestions noted. Also, we are in the continuous process of improving our In-Flight Entertainment to provide a much homey flight experience to our passengers especially our truly admired OFWs. We hope to see you again!