Philippine Airlines

✅ Trip Verified | Dubai to Hong Kong via Manila. Very bad customer service, the flight got delayed in Dubai 1 hour and in Manila 5 hours, going back delayed for 2 hours. Very tight seats and air conditioning very poor .

✅ Trip Verified | Dubai to Manila with Philippine Airlines. I loved the inflight service, the cabin crews were very helpful. With the price for the business class, worth it. The cabin was clean and comfortable.

✅ Trip Verified | Cebu to Manila. Last flight at 11:45pm was delayed until 2AM. And yet the airline did not even send us a message of this delay. So much inconvenience including those who was supposed to fetch me in Manila. Worst, when I asked for coffee while waiting, they said that the delay must be 3hrs before they can give coffee. Lack of consideration. That kind of policy should not be observed during wee hours!

✅ Trip Verified | Xiamen to Manila. Boarding was fast with the check-in crew able to assist us well. The plane was clean but I feel the legroom is a bit tight in economy. The plane has no personal screens but the aircraft is equipped with mobile IFE with a variety of movies to choose from and has a playlist that is outdated. The aircraft has WiFI and passengers get free 100mb for the flight - the connection was fast. A hot meal was served considering its only a 2-hour flight! Bathrooms are well maintained. I find some FA lacking some enthusiasm when serving, maybe because its an afternoon flight with evening arrival.

Not Verified | Bangkok to London to via Manila. Terminal 2 international is an absolute dump. Philippine Airlines is one of the most improved airlines apparently, however, their terminal had a lot to be desired. Facilities are totally dated and inadequate for the number of passengers. There are not enough food outlets or toilets and it just saps the energy out of you trying to negotiate the place. It's a very small zoo, to be honest! The saving grace is the terminal transfer bus and free wifi. Prices are quadruple what you'd pay outside. The aircraft I flew on (A321NEO) is very nice, comfortable, spacious with screen back TVs. The flight crew were professional, average and I thought they'd be super friendly and show visibly to passengers that enjoy what they do, the Filipino way. Everything just seemed kind of robotic and lacking a bit of heart and humanity. The food on PAL is disgusting. It seriously needs some attention to detail and flavour. All meals were horrible and honestly, it was the worst food I've ever had on an airline. I'm not sure I'll fly with them again as competitors fly from Terminal 3 which is a lot better (excellent food court) in my opinion.

✅ Trip Verified | Brisbane to Manila. Philippine Airlines Facebook account was very helpful and quick to respond to my incident complaint. However, they are slow/unresponsive to getting back on the feedback of the incident. I filed the complaint towards the end of June and have yet to hear back from the corresponding offices in Manila. I am upset at the lack of customer care.

✅ Trip Verified | Legazpi to Riyadh Via Manila. Check-in at Legazpi airport is always a breeze compare to Manila. Both flights left on-time and arrived ahead of schedule, especially the MNL-RUH flight where we arrived one hour ahead of schedule. Food was plentiful though I was only left with chicken option since I was seating at the back. This didn't bother me though since I prefer chicken over beef. Crew were cheerful and smiling. All in all it was a good flight.

✅ Trip Verified | Singapore to Vancouver via Manila. Transfer between terminal spoiled the trip 1. When stopover at Manila airport for the connecting flight. Airport staff took away the passport and boarding pass, and we had to stay in the waiting area to wait for them to call our name to board the bus to another terminal. On the way to Vancouver, I waited about 30 min and back to Singapore, waited for more than an hour. All the time the passport and boarding keep by airport staff. Till enough passengers, then call name one by one and follow the staff to go to take the transfer bus to other terminal. By then we get back our passport and boarding pass. According to the staff, it’s the procedure that everyone has to follow. It’s make the transit time more than an hour especially as I’m the first to reach the transit counter 2. Although the service is ok as per normal, but the stewardess accidentally hit my cup and the water pour on me, not once but twice. She is very nice and keeps on apologizing, I'm not blaming her, but Wearing my wet thick jeans throughout the whole journey is very uncomfortable. Suggest airline to provide spare clothes for loan. 3. After changed seat due to the seat is wet, the remote control is not working for the new seat, the top light can’t go on. Although they offer to change seat again, I gave up. Suggest airline should check the system before boarding 4. The app is not working for a flight booked before March 19, makes it difficult to manage booking that I booked last November. Hotline difficult to get through too. If I have chance to take PAL again, hope to have a better experience

✅ Trip Verified | Manila to New York. Terrible customer service. After going through airport security check twice before boarding the plane they brought out a secondary security check. If you bought any liquids get ready to throw them out. I understand liquids are not allowed but once you go through security and buy something from the airport market you should be allowed to drink it.The employees at the desk said it’s policy.

Not Verified | London to Manila. I really enjoyed the flight. Very good improvement from when I flew with PAL in 2016 with their A340 which wasn’t as good as the A350. Flight attendants were kind and caring, seat was very comfortable and the food was quite good. IFE had a good selection of movies, but there needs to be more choices of music such as the latest songs or charts, and WiFi also wasn’t working. Overall, very good service, and I will definitely fly with PAL again.