Philippine Airlines

✅ Trip Verified | Manila to London Heathrow, my 1st time to fly with Philippine Airlines. The service and genuinely friendly cabin crew on Philippine Airlines, combined with state of the art, individual TV’s, with a host of films to watch, made the time shoot past me like a breeze. The only downside is the lack of a paid airport lounge at Terminal 2 at NAIA. I hope this is addressed in the future. There is a PAL business lounge, but for those not travelling business, there isn’t even a cafe you can sit down at to pass the time. Just a warning to those who like to arrive mega early to avail of the whole airport experience, don’t bother. Catch some extra sleep instead. In terms of the Philippine Airlines experience, I think at 4 star they are underrated. With the awesome cabin crew alone, not forgetting the geese in flight experience, new planes, excellent pilots and more besides, PAL are 5 star in my book. Thanks PAL for an awesome experience!

✅ Trip Verified | Riyadh to Manila. Check in at Riyadh Airport was a breeze as I was able to do it via Business Class counter due to my frequent flyer status. Baggage tagged "priority" and was among the first to be offloaded at MNL Airport. The flight was basic with the high density configuration on this A330-300 which means 3x3x3 seats abreast. Although cramped & full packed, the flight crew were outstanding on their job, with occasional smile & ready to assist attitude. I really hope that someday Philippine Airlines changes its plane on this route with a more comfortable long-range aircraft similar to the ones they use for their Europe & America flights. But overall it was a great offering from PAL.

✅ Trip Verified | Brisbane to Manila. Checked-in as business class pax was excellent, ground staff demonstrated their effort to help in every way. I am supposed to bring the travel scooter of my husband to oversized luggage check-in area, a lady ground staff volunteered to do it for me so I can finish my check-in business in the counter.. We were ushered to the departure process smoothly then to the lounge, and finally to the gate for boarding done smoothly without any delay.. Inside the cabin is clean and smelling fresh, happy and cheerful FAs, Inflight entertainment with selection of movies, tv etc. But to me the most wonderful feature of this Airbus Neo 321 is the flat bed with its super nice comforter and pillow. And the meals from its taste and presentation is a dining experience to cherish. Take off was bit early, arrival, luggage retrieval was orderly. So my hubby said all good things, comfort and attention command a price. All worth it. But I have a suggestion, there should be a provision of standby pillow when and where it is needed..The FA went to the economy cabin to get one. My hubby has bit of discomfort issues having one pillow, sorry for bringing this out. Kudos to Philippine Airlines, who have gone far to its level now and striving more for 5 star rating.

✅ Trip Verified | Manila to Cebu. Excellent service and great food selection in a business class in such a short flight. Check-in was fast and convenient, except that my other luggage was off-loaded last at the destination, instead of the two checked-in luggage to be on “priority”.

✅ Trip Verified | In February 2019, I bought a combined business/economy class return ticket from Manila to Delhi for Christmas 2019. For extra legroom on the economy flight on the outward leg, I paid an extra 60 USD. The ticket cost me a total of 808 USD, comprising 748 USD for the flights and 60 USD for the extra legroom seats. However, within the space of just a few weeks, PAL sent me an email to state that my flights had inexplicably been cancelled and I should contact them by phone for a full refund. No further explanation was offered. It took a long time to reach one of their customer service agents by phone, and when I did so, they were far from helpful. After an initial complaint, a customer service agent wrote to me on April 1, 2019, stating that she would be personally helping me with my claim. I have since written to her on 9 separate occasions, but have never heard from her again. Eventually, after over 2 months of unanswered correspondence, PAL finally refunded the 748 USD I paid for the flights. To this day, PAL are refusing to refund me for the 60 USD they charged mefor a seat on a flight which they cancelled.

✅ Trip Verified | Incheon via Manila. Service is quite okay but the plane used was in bad condition. The seats are very narrow, back rest was hard. Seat did not recline, was dirty and it seems they did not clean it before the flight. Too bad they used the old A330 which makes you feel like flying a budget airline.

✅ Trip Verified | Manila to Riyadh. Seated at 22D which used to be Premium Economy. Return flight to Riyadh was very pleasant. Flight was not full specially in my section where we were about 4 passengers only. So all of us used the 3 seats since it was a 3-3-3 configuration to lay flat on our backs. Upon take-off lunch was served and all the snacks after that were given ahead since we were only four passengers, and a cabin crew made the rounds asking if we want to drink specially if you are watching IFE. The flight was quite bumpy since we have to pass through some monsoon clouds in our flight path. Overall, again the flight experience was okay. We arrived at our destination an hour ahead of schedule. I advise that you bring a jacket or sweater on this flight since the cabin I was in was quite cold.

✅ Trip Verified | Riyadh to Manila. In this area of the plane (used to be Premium Economy) you have to pay additional price for the seat. Flight was full as always due to the upcoming 4 days holiday in Saudi Arabia. Flight was smooth, Cabin Crew were always on their toes and moving around specially in my area. Configuration was 3-3-3. It was good that the pilot reminded the passengers to use the lavatory within their section, and thus the lavatory in this area was only used by passengers in my section. In flight entertainment was okay by using My Pal Player, and make sure you have the 3 pin charger to have your tablet or phone charged while watching the IFE. There is port under the seat right side (on my seat). Overall, I love travelling by Philippine Airlines. We arrived on time, although departed Riyadh a little bit late since the plane prior to our flight (Kuwait Airways) that is using our gate as well was delayed so we were brought to our plane by bus.

✅ Trip Verified | The non-stop flight from New York to Manila was smooth, the cabin staff were outstanding and the food was so-so. My problem started when I was waiting for my checked baggage in the carousel and saw that my duffel bag was slashed exposing the box inside and some of the contents in it. I went to the complain counter and staff wrote down the information. He asked for my email address, made me sign the paper and gave a photo copy of it with the phone number of PAL's claim dept. I called the phone numbers he gave me but no answer.

✅ Trip Verified | Poor custom resolution and horrific in-flight service. Unsanitary seats, exposed to biohazards. Philippines Airlines does not compare to ANA or Korean Air. Ratings say it all on Skytrax. The passenger in front of me vomited all over the seats in front of me. The vomit leaked through the seats and piled up on my carry-on bag tucked under the seat in front of me. A putrid, sour odour overtook our seating area. Unknowingly, I reached for my carry-on to grab some snacks and found a coat of liquid all over my hands, which transferred over to my lap easily. After smelling it, I was well aware it was vomit. With another 10 hours left in flight, I knew this had to be cleaned up or my nausea would've caused another vomiting incident. The flight attendants did not offer to clear the area and clean it. Proper airlines would have had the required cleaning agents and sanitized and deodorized the area as it is a biohazard that exposes fellow passengers to health risks. Empathy would have been appreciated knowing I had 10 hours left to fly in such an awful predicament! Moreover, I had to ask the flight attendant for wet towels and bags four times, stressing each time how much vomit I was dealing with, only to receive a few each and every time. Half of my carry on holding my snacks and documents were tossed out due to having traces of vomit on it. I also had to sit with my legs up on my seat for 10 hours since I could not extend my legs under my seat due to the vomit. I wreaked of vomit as well. When I contacted their customer resolution detailing my horrific flight and asking for a refund, it took them months to get a final response - a lot of "I hope you can be assured we are looking into this matter." Finally I received no resolution in their final email with a refusal to compensate me in any way. Not even a voucher! I am not one known to be a complaining consumer, but the way this was handled in-flight and from a custom resolution perspective is unjust and uncaring. Try Cathay Pacific or Japan Airlines. This is no professional or compassionate airline.