Philippine Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 908 reviews
5/10
4 star Skytrax Rating
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7/10

"overall the flight was pretty good"

(Philippines)

Trip Verified | New York to Manila. Due to aircraft operational issues in Manila, this flight was rescheduled to depart and arrive two hours later than originally scheduled. We were informed of this one full week in advance. Upon arrival at check-in, I was given two surprises. One was that my pre-selected aisle seat had suddenly been changed to a middle seat. The other was that I was given a $20 meal voucher. I'm still not entirely sure whether the meal voucher was given because of the changed seat assignment or because of the later departure. At any rate, the flight departed exactly on time and arrived about 40 minutes early to Manila. This was perfect, as it meant I basically cleared customs and immigration in Manila at the scheduled arrival time. The flight safety video was restarted midway through, but from that point onward, there were no issues with the inflight entertainment seatback monitors for the remainder of the flight. Still no games available and still no subtitles for films, though (except for those which automatically came with subtitles in their original version, as was the case with some of the Filipino films). The food was fine, although it was less interesting than on my earlier flight from Manila to New York. I was also a bit disappointed that there appeared to be no peanut butter in the sauce for my caldereta. Rolls were served by placing them onto our entree boxes during meals--except that during breakfast, they seem not to have served rolls to any of us in my section. (They served rolls to people a few rows ahead of us and then just stopped.) As always, the flight attendants were pleasant and usually attentive. I got thirsty at one point during this flight as well, and yet again, when I pressed the call button, a flight attendant appeared already with a cup of water. She also agreed to getting me a cup of orange juice. The amenity kits were provided again, too, and those are always appreciated. The biggest problem, however, during this flight pertained to the lavatories. The drains for the sinks appeared to be clogged, and we ran out of toilet paper midway through the flight. I was somewhat nervous when using the lavatory at times when there was periodic turbulence, out of fear that the water standing in the sinks might spill out. Other than that, though, overall the flight was pretty good, and it really is nice to be able to get all the way from New York to Manila nonstop.
AircraftA350-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Manila
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"was downgraded to economy"

(United Kingdom)

Trip Verified | Cebu to Caticlan. I booked premium economy and was downgraded to economy. There was no refund offered. When I asked the flight attendant I was told I did not book premium economy, complained last July 11 and all I got was promised if they will contact the officer in charge. Kept following up but the same response to wait for the person in charge to reply via email. Customer service is terrible!
AircraftQ400
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteCebu to Caticlan
Date FlownJune 2019
Ground Service 12345
Value For Money 12345
no
8/10

"Cabin crews were pleasant"

(Canada)

Trip Verified | Kuala Lumpur to Vancouver via Manila. Cabin crews were pleasant. Menu were given prior to selecting the food. Food was delicious. Transit was horrible. We need to go through 3 times of bag scanning, passengers were like quarantined. One of my bag were left in Kuala Lumpur, arrived the day after arrival, the airline deliver it to my home. Lots of In-flight entertainments, there is USB charger, no wifi, you can't purchase either.
AircraftBoeing 777 300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Vancouver via Manila
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"it was just okay flight"

(Thailand)

Trip Verified | Bangkok to Manila. The cabin crew did not not so happy and were not welcoming. The food is okay, a bit blunt. Before you board, make sure to download the palplayer for entertainment. Overall, it was just okay flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Manila
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Cabin crew generally unhappy"

(Singapore)

Not Verified | Vancouver to Singapore via Manila. Rather pay more to fly with another airline. Bad transit service (staff gave wrong directions) and given that transits are high stress, they were unhelpful and using their phones to message other people while serving us. Could see our bags moving on the carousel (meaning another could just take your bags while you are transiting). Cabin crew were generally unhappy, maybe they needed a pay raise.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVancouver to Singapore via Manila
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Not worth flying with"

(Australia)

Trip Verified | Dumaguete to Manila with Philippine Airlines. Not worth flying with. You would hope that the size, status and history of being the national carrier would mean that it would be a different experience than flying any of the cheapest, unreliable, inflexible, poor service and communication airlines. Not so. Our experience is that this airline is every bit as unreliable, inflexible, poor service and communication as any of the cheapest airlines. You may as well fly with them if you are going to have to deal with the same flight delays, missed connections and expectation for you to have to pay for their mistakes.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDumaguete to Manila
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Very bad services"

(Singapore)

Not Verified | Manila to Singapore with Philippine Airlines. Departed from Manila after waiting for 2hrs due to a lane delay. Reached Singapore at 9pm and kept the whole team of passengers on the plane for more than 30 min. There was no announcement from the cabin on the status. The crew were helpless on this. Very bad services. Can the airline review on this matter?
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManila to Singapore
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"all in all a great flight"

(United Kingdom)

Trip Verified | London to Manila. Having watched all the videos surrounding the introduction of the A350 on the route London to Manila with PAL, I thought I would give them a try for my latest trip to the Philippines. Cost wise this carrier is still more expensive than others serving the two cities, however PAL does operate a direct flight. I used their “Upgrade” system and bid on a business class outward upgrade, the day before I flew I was notified that this had been excepted. So, suitcase in hand with a generous 40 kg allowance I arrived at a line of packed check in counters, feeling special walking straight up on the red carpet to be greeted by name the assistant. Check-in was smooth, I noticed that many desks were open to deal with a full flight quickly and efficiently. Being a business passenger, I was invited to the Aspire Lounge which caters for many carriers. The variety of foods available was poor, Quiche, two rice dishes, pasta in a tomato sauce & soup of the day. No white bread or rolls, just brown rolls, a few items of salad sides, jam and crackers and cheese. As a PAL passenger I was entitled to a small bowl of Chicken Arroz Caldo. The choice of drinks available was what I would have expected. My seat number was 2A, a front seat on the left hand of the aircraft. I was taken back by the comfort of this new seat, so well made with everything I would need to use throughout the flight close at hand. Champagne in hand and introductions to Lisa who would be looking after me throughout this 13-hour epic. The IFE system had plenty of choice and the headphones were of good quality, for me personally I would of like more UK tv programmes than the usual mix of American so-called comedies. The system was easy to navigate. I feel that with a few improvements on the menu regarding choice and quality would help this airline gain a 5-star rating, don’t get me wrong the taste was good, the portion size could have been more, but I can see these meals being smaller in size being served in economy. Inflight snacks are available, from the usual pot style noodle to a ham burger! My glass was never empty my host Lisa was ever present with the bubbly. Sleep quality was second to none, laying in my flat bed with a huggable pillow was bliss, my 40 winks had me arriving refreshed and rearing to go. The flight attendants or hosts as I would like to call them, truly are the best & do deliver the “From the Heart” experience Flying PAL into Manila is a god send the airline uses terminal 2, basically a terminal for PAL only, immigration was breeze, no waiting in line, airport temperature good, baggage arrived quickly. So all in all a great flight.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLondon to Manila
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"refused to let me in"

(United States)

Trip Verified | Manila to Iloilo. The service for check-in in Manila is horrible. My domestic flight was scheduled at 4.25am and I arrived at 3.50am. It said in PAL schedule board that my flight was in final boarding but the check in lady refused to let me in. I was told that I forfeited my flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Iloilo
Date FlownJune 2019
Ground Service 12345
Value For Money 12345
no
10/10

"hope I can fly with PAL again"

(United States)

Trip Verified | San Francisco to Manila. I checked in around 8 in the evening for my 10:30 pm flight. I like how fast the boarding went through. The flight attendants are really welcoming and helpful with passengers who needs assistance with their bags. 40mins in to the flight the crew began distributing hot towels and the meal service started. The meal service took an hour to finish, I got pasta with chicken which is kinda dull. After almost 5hrs, I woke up seeing a ham sandwich and cookies on my tray-table, and I got upset because they had to turn on the cabin lights. Almost 2hrs near Manila, the crew gave us hot towels again, and the breakfast service started. I got chicken tocino with rice, and I was surprised that it’s really good. I hope I can fly with PAL again going to the US!
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Manila
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes