Norwegian

✅ Verified Review | When I first started flying back and forth between London and Oslo, Norwegian were the cheapest airline (£30/£50). Complete value for money, seeing as the next cheapest was £110. I have been flying with them twice a month for the last 8 months now and I would choose to fly with someone else unless you don't mind being late. The staff are friendly and polite, and no-nonsense. I've never had trouble with them. Similarly I've never had trouble checking in. It's always a straight forward process, flying with them. I've had almost 20 flights, not a single one has been on time, or not delayed. It's always 20 minutes - why, I don't know. Then it gets delayed again. I'm not sure if they just struggle with Gatwick, seeing as it's a busy airport and since they offer such budget flights, maybe they are low on the fly list, but for some reason you depart by at least 40 minutes. The longest I've been delayed is 3 hours, they had to book me a flight for the following day. Though they didn't provide accommodation or travel expenses as per their policy. They are relatively cheap (their tickets have increased over the year) and a provide a pleasant flight when you're in the air. Not to mention you get access to free WiFi and they play short cartoons on the tv's. The worst part is that they never claim responsibility, every time we're delayed, the captain will give excuses about the tower not letting them leave their previous destination or their current.

✅ Verified Review | I flew Gatwick to Los Angeles and returned from Oakland to Gatwick. I cannot rate Norwegian high enough. Check-In took less than 5 minutes on both flights, I used the self-service at Gatwick and it was extremely easy to use. Boarding was organised and fair, which meant you don't have to queue up for ages, you just sit until your row is called forward. I booked the bundled ticket which included seat reservation and a meal. Being 6'5 the extra legroom seat was very roomy, I didn't feel uncomfortable at all during the flight. There was enough movies/Tv shows on the IFE to keep me occupied. I really like that the cabin crew don't come up and down constantly like on a short-haul low cost flight with a trolley, you can just order snacks and drinks from the IFE screen. Aircraft was clean and seemed brand new. The food was standard like all airplane food, it was nice that you get a second meal during the flight too. Cabin crew were nice and professional, I dropped my phone during boarding at Oakland and the cabin crew were so helpful and managed to get the dispatcher to find it for me. Oakland airport itself is amazing coming from San Francisco, its a short ride on the subway and much less busy than SFO. I got through security in minutes. Bags arrived in less than 10-15 mins at Gatwick. It was such a good experience and I paid next-to nothing for the flights. Will 100% book with them again. Norwegian has mastered the low-cost long haul product.

Cophenhagen to Fort Lauderdale with Norwegian. Positive experience. A brand new plane, personal monitors, many video choices, choice of booking with a meal, baggage etc (I recommend choosing a meal). I did not choose and it cost me more to buy to-take-out at the airport, besides with food they serve tea and coffee. Unbeatable price around $400 return. The only negative - seats are kind of tight but similar to other major airlines.

I booked this as I liked the idea of paying for what I use flying from Gatwick to Orlando with Norwegian. On the way out I ordered food which was very basic. Tea was served in an ice cream type of container. On the way back I went to order a cup of tea 2.5 hrs from landing but the snack bar app was not available. I ask for tea and waited an hour but nothing came. I went to the attendant who refused to serve me tea 1.5 hours before landing. I even offered to pay. Absolutely appalling, never again. Plane itself very good.

✅ Verified Review | I'm very impressed with Norwegian. I flew from Oakland to London Gatwick for $550 round trip, would have been less but I checked one suitcase each way for $90. Plane was clean, comfortable and plenty of leg room for the average height. You can opt to add the in-flight meal, but I suggest eating a good meal at the airport and then purchase a snack onboard. Not overly expensive and if you have a water bottle they will happily fill it for you. In flight entertainment has quite a few movies and shows to pass the time, but take your own headset and a warm throw, as they charge extra for these. Be sure to have a debit/CC card for the extras. The crew, ground and inflight were polite and charming. I will certainly fly home more often now it is affordable.

✅ Verified Review | London Gatwick to Larnaca with Norwegian. Very poor service at boarding. About 20 passengers left behind in the lounge due to shortage of crew members. Over 1 hour delay (still waiting). Then they started checking in hand luggage into hold from those left in the lounge. So my hand luggage is on the plane now but I can't board. I have seen some poor service before but Norwegian is the worst yet.

✅ Verified Review | Fort Lauderdale to Paris CDG. There is so much potential for Norwegian here in the States as an economical choice for overseas travel, but a few big dings against it make me not want to fly again. First, let me say the on-board experience is great. The staff is very attentive and the fleet is all new and clean. I found the economy seats to be comfortable and just enough leg room for a 6'-2" guy. The inflight entertainment is acceptable, and ordering food and drinks from the snack bar is quick and easy. For the price, it does not feel much different than any other major airline. No complaints here. The Norwegian App is easy to use, and I thought it would be a big time-saver for check-in. However - and they do not say this online - all flights to/from the USA require in-person check-in. This was an issue, especially for someone like me who was flying in from another city. After landing in Fort Lauderdale, I had to exit completely out of the airport terminal, walk to another terminal, and then wait in line to check-in to my flight to Paris. Spending 2 hours in line with about 300 other people on my flight, I realized this is Norwegian's biggest hurdle to overcome. It's very clear that the Fort Lauderdale airport (which is currently expanding) is not yet equipped to handle the volume of air traffic going through it. I would recommend realistically planning for around 3-4 hours between flights if you are considering flying in from out of town. Getting through border patrol and out of the airport on the way back was just as chaotic. My return flight was delayed by 1.5 hours, which made me miss my connecting flight home and necessitated a hotel stay in Fort Lauderdale. This apparently is a common occurrence on Norwegian, and the second big ding against it. Between the delayed flight, the time waiting in lines, and the hotel stay, I ended up spending about as much money (and a great deal more time) than if I had booked direct out of my city. Until they work out the kinks at the airport and on the app, I cannot yet recommend Norwegian to out-of-towners. There may be flights out of other airports that are easier to manage, but Fort Lauderdale was decidedly not a good experience.

✅ Verified Review | Copenhagen to Bangkok. First time using Norwegian and will use them again for another long haul journey. The aircraft was modern, spacious, and had a great IFE system that I thought for a budget airline was just as good as every other non budget long haul experience. Crew were average and flight was on time!

✅ Verified Review | London Gatwick to Ford Lauderdale. Having flown domestically to FLL I jumped at the opportunity to fly direct to FLL from the UK. At LGW a premium cabin ticket gives you access to the One Lounge giving a haven away from the main waiting area. There are plenty of drinks and snacks - the food items available to order are limited and perhaps a bit heavy but having lounge access included is a definite plus. I arrived at the gate and there were 3 lines processing passengers. There was no dedicated line for premium cabin holders advertised and I was in no particular hurry to board so I did not test is priority was available by pushing my way to the front of line. I did observe one person being ejected from the flight for failure to supply satisfactory onward travel arrangements before boarding - they are very hot on this so if you are travelling ESTA ensure you can explain to Norwegian what your onward travel plans are if you are not a return ticket! On board I was offered some water before departure. The seat has plenty of legroom (6ft 4in) and the width is good. It is a recline seat but unless you are small you will have difficulty getting into a natural sleeping position. It is vastly superior to other airlines Premium Economy offerings. Better than Premium Economy but not lie flat business. Food is a standard economy single tray meal augmented with bread on the side. In the premium cabin the main meal and a snack before landing with soft drinks decanted from large bottles / cartons (and also some wine from what I saw) are included with your ticket whereas cans and items such as nuts or anything else off the on-demand menu would need to be purchased like in the main cabin. Conceptually the premium product is excellent. However, arriving into FLL internationally is a poor experience and Norwegian have to accept some of the responsibility as it is a core element of their product. The flight was due to arrive at 20.00. We arrived early at 19.00. We went directly to a stand but there was no air bridge available. The airport claimed due to a number of flights arriving at the same time they could have us disembark and so we were left waiting for the handling agents to service the aircraft. 20.00, our scheduled arrival, came round and still we were left on the plane, doors locked. It became clear that the 344 seat 787 was going have to wait for buses and stairs. Finally at 20.30 a full hour and a half after landing facilities were provided. On opening the doors the ground handling agent "jokingly" told the cabin crew to inform the flight crew that they should "not fly so fast" seemingly insensitive to the fact that so many long haul passengers had been locked on the aircraft for an hour and a half after an 8.5 hour flight. How can Norwegian find this service from their handling agent acceptable? Immigration/Customs at FLL is chaotic. There is no dedicated line for US passport holders or permanent residents so everyone is lumped together. Unless you have Global Entry be prepared. After landing at 7pm I was finally able to leave the airport terminal at 2330. If you fly Norwegian into FLL you need to prepare yourself for the fact the FLL is not really ready to handle such large international aircraft gracefully if there is just the slightest change in capacity. Unfortunately this torrid experience undermines the great price for the ticket (£1000 return). The American cabin crew were very pleasant and accommodating of drinks requests

✅ Verified Review | Rome to London Gatwick with Norwegian. Perhaps the worst flying experience we have had in the last 20 years of flying with different airlines. Flight was delayed at origin for more than an hour. Then, the staff could not have been less helpful by giving us seats at the rear of the flight even though they saw us with an infant aged 1.5 years. The cabin crew were talking and laughing so loudly inside the cabin (at midnight) not even realizing they were frequently waking up the sleeping baby with their nuisance. The flight lands and we were told to collect the stroller from the luggage area (unlike British Airways who hand it over to you right at the aircraft door) making me carry the baby all the way up to luggage area (nearly 2km walking and carrying the baby in my arms). In their terms "sit back, relax, and enjoy our hospitality!". Avoid.