Norwegian

✅ Verified Review | Gatwick to Copenhagen return. 2.5 hours late out to Copenhagen and then an hour late on the return leg. No apologies or explanation for the delay. Staff didn't try and make up for the delay or offer apologies. They even tried to make me check in my luggage even though it was going under my seat.

✅ Verified Review | My wife and I chose Norwegian as it was the only airline to offer a non stop service from London Gatwick and San Juan, which was a god send for us, and the incredibly low fare. Norwegian are very open on their website as to what each fares offer and what you get with your ticket and what you don't, so we knew what service to expect. We chose the low fare+ ticket as we had cases to check in and wanted the meal option. On to the flight Norwegian operate a very modern fleet of Boeing 787's for long haul flights, I've never flown on one of these before and was impressed with the comfort levels in the cabin along with all the little extra touches (sub charger points, sunglasses mode on Windows, mood lighting etc). The IFE screens are very good also (the best I've come across so far for clarity) and offer plenty of choice. The moving map was also pretty cool. The inflight service on both outbound and return flight was very good, crew was very polite and helpful. The meals were very good and pretty tasty. Both flights took of on time and landed early. It's a shame Norwegian don't offer this service all year round as I would use them for this route all the time. They only operate between November and April to work with the cruises which is understandable but annoying as it would be great to have a non stop option year long rather than have to use another airline with at least 1 layover. The only small negatives I would mention would be the boarding process being a bit chaotic and unorganised. once they had board indeed rows 25-47 the announcements seemed to stop and everyone just bundled on. This happened both ways. Overall though I would 100% fly with them again and have already recommended them to others. I can only see them growing as an airline. I've flown BA and American on transatlantic flights and for me Norwegian were the ones I enjoyed flying with the most.

✅ Verified Review | I have flown several times recently from Malaga to Manchester with Norwegian and everytime it has been late. Usually about an hour late but even then often you are not notified until inside the airport and stuck inside. I decided to check on flightstats how many times they were late and it's almost daily. On the 25th nov I had a flight back to Manchester with them at 16.05pm and knew they would be late by 45-minutes to 1 hour. I decided not to enter the airport on arrival at 2pm but instead just checked the monitor. To my shock they were delayed until 7pm. On asking the Norwegian office they said there was a lack of crew and they needed a rest. I told him that perhaps this airline won't be around much longer as their lack of customer service and constant lateness is staggering. It makes me want to open my own business because the level of incompetence on this airline is staggering and i've flown a lot of airlines.

✅ Verified Review | I fly with Norwegian twice every month, because I have business in Paris and like Orly airport much more than CDG and it is closer to my home in Paris. Flights are often delayed, information about delay missing, no communication with passengers. I can live with that as the prices are relatively low, even though Finnair doesn't cost much more and has better customer service, but it flies to CDG. Staff onboard is normally very nice and helpful, Internet works well, no complaints. I had extremely unpleasant experience with Norwegian customer service after last trip to Helsinki from Paris. As a frequent flyer I got some benefits from Norwegian like free baggage and seat reservation. I barely use them as I always travel with hand luggage only, but when I was coming back from Paris last time I decided to take big bag as I thought I had it included because of my "reward". As was stated in the email I got, I had free bag to all the flights with unlimited use. When I got email about this reward there was no info of how to use it, nor there was on the webpage showing my account and rewards and benefits I had. I assumed I could just take a bag and register it. It appeared to be impossible and at the airport I was supposed to pay 50 euros. I could not pay in the baggage drop so I was supposed to run and search for the place to pay as the lady on the counter didn't speak english. Eventually, I almost missed my flight. I sent email to Norwegian customer service but after 2 weeks there was no reply. I sent one more email and got a reply that "all information was on our webpage, good bye". I feel mistreated and very upset, as if I knew how this works I would just travel without bag and would not have to experience such a stressful situation.

Flew Norwegian from London to Las Vegas. Surprisingly great considering the cost, one of the best long haul economy flights I've experienced in a while. Was seated in Row 6 which benefits from extra legroom and is a bit quieter given there are 5 rows only here between PE seats and the galley. Seats comfortable, food (which I had free due to booking via Lastminute) was ok, but when is it ever great and service was pleasant enough. IFE was just about OK. It's pretty basic in terms of screen quality and not as much choice as a BA or VA flight but good enough for 10 hours. Overall though very comfortable flight and considering it cost a third of the price of the nearest competitor I would highly recommend if price is important.

London Gatwick to Tenerife with Norwegian. Never flown with them before. Never even heard of them. Excellent airline. Friendly staff, more leg room than normal for basic flight. Flights on way out and in, both left on time. On way home landed 45 minutes early. TV on plane, Wifi available. Music playing before you take off, very relaxing. Fantastic service. Fantastic Flight.

✅ Verified Review | Las Vegas to London Gatwick with Norwegian. Excellent airline - Premium Economy seats very comfortable as I am 6 foot / 250lbs. Aircraft very quiet, many features, such as dimming windows, seats recline, yet, does not interfere with passengers sitting behind, seats also include foot rest, yet, if you are tall they really don't provide much comfort, although my Wife used hers and was very comfortable. Food and service excellent, Beef/Shrimp on way out, Chicken on way back, plus little extras being served, beverages are free flowing, yet, you sometimes need to ask. They now have a snack store that you can order via video screen and use you credit card and service was good. Movies were limited, probably due to initial start up, choose seats 5G/J for added comfort. Only negatives were, some people were given Premium Economy seats who only paid for Economy Seat, as, many seats were available - if you paid Premium Economy prices and see this then you can be a bit upset. Arriving in Las Vegas and Gatwick, baggage off loading, was terrible we waited for ages, it doesn't do any good to be let off before Economy passengers and then wait with everyone else, must improve. Overall excellent flight, cabin quieter than anything flying, attendants very helpful, yet, male flight attendants jackets were the worst I have ever seen.

✅ Verified Review | I travelled with Norwegian for a round trip between Oslo and Longyearbyen Svalbard, and from CPH to LGW. New and very clean aircrafts with possibly the best seats you can expect from a low cost carriers. Service and punctuality were OK. The onboard wifi was free but don't expect a really fast speed. Their price was a little bit higher than other low cost airlines with OSL/LYR return costs £175, but considering the route and quality this was acceptable. Will take again and may try the long-haul to the US.

✅ Verified Review | Fuerteventura to London Gatwick with Norwegian. The cabin crew were amazing on this flight, the boarding was delayed for about 30 minutes and my daughter was desperate for the toilet by the time we boarded and as soon as we stepped on the plane I said to the air hostess and she let my daughter go into the toilet while she held the door and was really friendly. Later my children were restless as it was a late flight and the seat belt sign came on - my youngest did not want her seat belt on so the same air hostess came and sat and spoke to her then even came back with two lollipops to cheer her up. When they came with their trolley to buy food and drinks they had ran out of the sandwiches we asked so the cabin crew gave us a free sandwich because they didn't have what we wanted. The air hostess who had been to us a few times came to us just before landing to see our youngest because again she didn't want to put her seatbelt on and she said she had spoke to the pilot and she was promising when we had landed they could go in and see him. When we landed they took my oldest into the cockpit and she got to sit in the pilots seat and they put all the lights on for her - my daughter loved this. I have never flown with Norwegian before but I will definitely be recommending this company. The plane itself was very clean and had plenty of leg room. They even had free wifi and had tv on with cartoons that the kids could watch.

First time with Norwegian. Very full flight from Copenhagen to Las Vegas. We booked economy+, meaning reserved seats, Hot meal and a sandwich for breakfast. Meals are quite small, so eat before flights. Cabin crew in our section was a rude woman. Films on board are ok, no inflight music on Norwegian. Return flight Las Vegas to Oslo almost all cabin crew from Thailand. Very polite and friendly, they perfomed well, and this made the entire flight very pleasant. Flying Norwegian is ok.