Norwegian

✅ Verified Review | Berlin to Los Angeles via Gatwick. The people at the checkin desk forced us to check a small carry on bag. This despite the airline stating that it allows one carry on bag and one personal items like a briefcase or handbag. We had purposefully packed everything we couldn't lose in the bag we were planning to carry on the plane. The over-officious staff tried to say it was a security reason. When we went through security, the officer was as equally puzzled by what the airline staff had said. And sure enough, most people on our flight had one carry on bag (same size or bigger than ours) and a briefcase, backpack, handbag that fits under the seat in front of you. I guess they were able to check in online and bypass the nasty ground staff. For some reason, Norwegian wouldn't let us check in online, maybe because we have a connection to a US flight. The thing that was also troubling is that Norwegian uses the same ground services company for luggage, as the one that lost our suitcase several days prior. I have never had such a problem on other European airlines, nor on US airlines. Lastly, we are connecting onto a flight to The US and booked the Premium cabin (Norwegian's discount business). However they still nickel and dimed us on the connecting flight, charging for water. Lastly, why do they have their checkin at Terminal D, but then make you walk to the opposite side of terminal A for their gates at SXF, and then make you take a bus to the plane? When changing planes at LGW, they tell you you have to be at the gate 1:20 before the flight time. This is also ridiculous. It doesn't take that long to board an airplane.

✅ Verified Review | This was the worst flight experience I have ever had. On arriving at the airport, the flight itself was delayed 2 hours, then 4 hours, then 6 hours, and ultimately was over 9 hours delayed by the time it left the gate. The flight was originally scheduled to leave at 2230 (Jan 8th) with everyone for the flight was already at the airport by the time the delays began meaning that we spent approx. 10 hours in the airport overnight with the flight eventually taking off after 6 am (Jan 9th). It was nice of the airline to offer everyone a $15 meal voucher to be used in the airport for our 9+ hour delay, but what they chose not to share as they were handing these out was that there was not a single restaurant or snack bar open in JFK terminal 1 at that time making these vouchers useless. There was no communication from the ground staff of the airline at all and around 1230 am the single Norwegian agent left the gate desk and did not reappear until boarding was scheduled to begin, effectively escaping any accountability or communication to the 300+ stranded passengers. In fact, around 2am the flight listing itself was removed from both the airport departure screens and the Norwegian flight status tracker on their website, leaving the 300+ passengers searching for any agent to provide information as to whether the flight had been cancelled. From the Norwegian website I could see that our incoming flight from Oslo was scheduled to depart Oslo at 6pm local time (noon in New York) and was itself delayed by 8 hours. It became abundantly clear that Norwegian failed to alert passengers on our flight of this delay and chose to inform us of the delay in 1-2 hour increments once we were all already at the airport in order to avoid any associated financial liability to provide passengers for hotel accommodations, meals, rebooking, etc due to the delay. Given I had family I could stay with in the NYC area, upon learning of the first 2 hour delay I called the airline's customer service line to be moved to the flight the next day instead and avoid any prolonged stay in the airport. I was told by the agent that, although the delay allowed me to rebook on another Norwegian flight free of charge, the airline "was not permitting" passengers from our delayed flight to rebook onto another flight until 2 days later. When I inquired if this was because the flights over the next two days were full or because we weren't allowed to be moved to the next day's flight the agent, confusingly, was unable to confirm one way or the other. Additionally, once we were finally on the flight the plane itself was a disaster and had not been cleaned. In our new 787 plane the seats were filthy, there were napkins stuffed in the ceiling above many of the seats in our area and the ceiling panelling was cracked.

✅ Verified Review | Norwegian is alright if all goes well, and if the flight is on time. We occasionally have problems with delays or cancelled flights, and then the travel becomes a nightmare. On the last particular occasion, the flight from Barcelona to Stockholm was over 10 hours late. We received the information via SMS. However, when we try to contact the airline or to ask questions about a refund, it is very difficult. The telephone queues are very, very long, and it is impossible to know if we are getting a refund for our additional expenses.

Norwegian made us wait on board for hours after anouncing they loaded all of the wrong luggage onto the aircraft, and had to search for the luggage of 288 people. During this time, they did not offer any refreshments, save a small cup of water after some time. Near the end of our flight, they came around offering coffee, but sped down the aisles without offering much a glance or interest into who wanted some. When they did stop with the coffee, we had to provide our own cups. My neighbor was forced to offer his plastic water cup for the hot drink. Once arrived in NY, we sat on the tarmac for an hour, no appeasement came from the staff for the anxious customers on board. After finally getting off, they took another 45–60 minutes to start getting luggage off. Not only did I miss my $30 bus ride to Boston, but I had to take 2.40 am Amtrak train to get me back to Boston in time for a wedding. It cost $100. After formally sending in my request for reimbursement, they twice rejected it on the grounds that the delays were extraordinary circumstances beyond their control.

✅ Verified Review | I fly two or three times a year from New York to Europe for the past 5 years, and I have never had such a bad experience. My flight from CDG to JFK on 01/01/17 was scheduled at 7.35 pm, got canceled after waiting 4 hours in the aircraft because of improper technical maintenance. We were all disembarked at midnight with buses (the aircraft did not get to a gate), which took another hour. No one to give proper information and not able to contact the company. We were all relocated to a very cheap inn (Ibis budget), in the smoking bedrooms which were a disaster. No dinner was served. The next day, our replacement flight was supposed to take off at 1.30pm, then 2.30, then 5.30, then 6.00, and finally took off around 9.00 pm. We had to board by bus, again, no gate connected. When landed in JFK, another wait of 1 hour before getting off the plane because the logistic was not in place and they could not open the gate. Again we took buses. We had almost no communication and only 1 breakfast and 1 sandwich over the total of 62 hours in transit. This is not acceptable. Will never book Norwegian again.

✅ Verified Review | I've flown Norwegian for a a few years now since it's affordable and has wifi onboard. I was scheduled to fly from Stavanger to Gatwick on the evening 30th December, but due to fog in London the flight got cancelled. BA also cancelled their flight and organised a new flight for 07.00 the next morning. Norwegian told us to find our way to their customer service and we were asked to call a number to reschedule our flight. The earliest I could get was a flight 72 hours later. I booked it but decided to check again the morning after and could see on their website that there were suddenly a few seats left one day prior to my new departure. I called the number again saying that I needed to be on the earlier flight. Unfortunately they told me that everything was booked and I had to tell them that I had their website in front of me and could clearly see that there were seats left. They then checked and could finally book me in one day prior to the departure. Damage control now went from 72 hours to 48 hours but only on my own initiative. I've been fairly satisfied with this airline until now. You get what you pay for usually but this is just beyond logic. WiFi usually works onboard and staff are friendly, and cabin interiors are stylish and always clean.

✅ Verified Review | Paris Orly to Oslo. Booked the tickets with Norwegian but I was following the departure time from Paris Orly and found that the flight was not departing on time. I was scared I may miss my train from Oslo Airport but luckily the flight was late by 40 min only on the day I flew. The aircraft was not clean as it departed immediately after its arrival, but the cabin crew were welcoming. As a low cost airline, the food is a paid option. On this route Norwegian provide free WiFi on-board which was a positive point.

✅ Verified Review | Copenhagen to Malaga. Best experince for a discount flight I have had. I boarded the flight with a burning mouth from a spicy pizza. I ask the staff if it was possible to purchase a drink before flight. She gave me a bottle of water. The staff is happy and very friendly everything was done with a big smile. Very entertaining staff also. One of my best flight experiences. And of course the wifi which I am using right now to write this is just perfect!

✅ Verified Review | Bangkok to Stockholm. Good and comfortable aircraft. Food and beverage is expensive and nothing is included except water. For hot food it's best to book in advance, not the best food and in my opinion not worth the price.

We thought by being Norwegian we were in for a great flight flying from Bangkok to Amsterdam, but as result we started having to pay for everything which was not very clear when buying the ticket and to our biggest suprise we were not included a free meal in a 12 hour plane ride. We even had to beg for a glass of water and anything that we did end up paying came to be different. I will never take that airline and highly recommend no one does. Big disappointment.