Norwegian

✅ Verified Review | On an evening flight from Athens to Stockholm Norwegian had to swap out the aircraft and the replacement was smaller than the original and a group of us were denied boarding. No issue here. Problems began after that. We were on a direct flight and eventually got booked on a flight the next day with an 8 hour layover although there was originally a direct flight available and even later flight options with 4 hour layovers. We were given a meal voucher only good at McDonalds. We were kept at the airport for 2 hours and booked on a 6.30 am flight meaning we got a maximum of 5 hours sleep assuming no time for shower. Called customer service as directed by gate agent who first denied any problem with flight, then told me it "wasn't possible" to book onto a better flight. I asked her why they wouldn't and she just kept repeating it "wasn't possible" and hung up on me. No compensation given at airport but instead directed to an online form. Online form didn't work and had to call customer service. Customer service had me fill out a general email feedback. Waiting with low expectations of ever getting compensation.

✅ Verified Review | Copenhagen to Ft Lauderdale. Very modern Boeing 787 is used on this route with comfortable seats and good entertainment. However, due to Norwegian being a low-cost carrier, there are no free blankets or pillows handed out to the passengers. They are available for purchase. The food was poor as well. There are additional snacks available for purchase. The cabin crew was very friendly and the service was very good.

✅ Verified Review | For some reason it was not possible to check in online, but the check in at the airport was very smooth with the machines, and there was an automatic bagdrop that worked well. Passengers in the rear of the plane were asked to board first, but since there was no extra checking of the boarding passes after the entrance to the waiting area some people of course did not care about that. But boarding went reasonably fast. The airplane was in good shape, a modern Boeing 737 and legroom was not too bad. Service onboard was quite good, even though it is a bit annoying to have to pay even for some water. It is also annoying that they do not accept cash payments. The wifi on board works well, and is free of charge. All in all, it is better than most low cost airlines, even though ticket prices are not always that low. It is also very nice that the cabin luggage limit is 10 kilos, but since it is hardly ever checked some people bring much more which sometimes can be a problem when the over head bins are full. I would also appreciated if the checked in luggage (for which you pay extra) would be 23 kilos instead of 20.

✅ Verified Review | Flew Los Angeles to Gatwick. Booked through Kiwi.com, got decent food on the way out but nothing on the way back. Apparently I should have ticked a box, but I didn't see one. Plane was clean and reasonably comfortable. Cabin crew weren't great though, they had a surly manner, and one was swearing within earshot of young kids.

✅ Verified Review | New York to Oslo. We got notified just 3 days ago about our flight from JFK being operated by Wamos. We paid for Norwegian but we got to fly with Wamos (never heard of them before) at the last minute. That gave us no real opportunity to rebook our flight. Sure they notified us, but 3 days before departure means unaffordable tickets for a family of 4 adults and 1 baby. Onthe day of the departure, the flight got delayed by 3 hours, so instead of flying at 10pm, we flew at 1am. Worst experience ever. The flight back was the same - 3 hour delay and Norwegian did not want to reiumburse for anything.

✅ Verified Review | Stavanger to Oslo. Flight delayed by 45 minutes. Somewhat cheap, but they take advantage of their customers. New planes and good tech. Often delayed and nothing is free onboard. Of my last 20 flights, 15 have been delayed. No information during such problems.

✅ Verified Review | Madrid to Gatwick. My first trip on Norwegian and very good it was. New aircraft, clean environment and efficient and friendly crew. My ticket was ultra cheap and did not come with a seat reservation so I strongly suggest on-line check in as the flight was 100% full. Did not try wi-fi or F&B but both looked good from those using these facilities. Late to the desk meant free check-in for hand baggage too which is not bad considering. Would certainly fly again. Summing up - a clean fresh product. Good happy crew and informative (not overbearing) announcements. And some free drop-down screen kiddies entertainment.

✅ Verified Review | Gatwick to Palma de Mallorca. Extremely disappointed about my flight with Norwegian. Most previous flights with Norwegian had been pleasant but the service I was offered was unacceptable. When I entered the plane, no crew would place my suitcase in the overhand locker. They wouldn't let me pay my snack in euros unless I was to spend 9 euros just for a bag of chips and a muffin. The thing that was good was the Wifi for I am writing my review in the plane.

✅ Verified Review | Wife and I flew Norwegian on their premium flex cabin from LAX to Stockholm return. This will be the last time as we had a very poor experience in both inbound and outbound flights. The crew never showed up after two poor meals. Flight was late arriving. And the cherry on the cake being packed so tight on their bus and drove around some more around the LAX tarmac. The way up was even worse due to a 4 hour delay. I paid more in flex ($2100 per ticket) that I would have paid with other airlines. I regret my decision.

✅ Verified Review | Los Angeles to Gatwick. A flight booked months in advance and then subsequently upgraded to Premium. Never mind that it was an additional £100 to upgrade over the phone due to the service not working properly online. Checking previous flights for the past few days - all OK, on time. Great. Get to the lounge early - OneWorld - excellent facilities and a perfect way to start our journey. Then the texts started coming. From a 2010 expected take-off Saturday, the short story is a delay until 0200 Monday. The key issue was having no ground staff to assist passengers, leading to a fair amount of emotion, uncertainty and pain in arranging own hotels, flights etc. Again, no doubt great when it goes well but with no network and no support, be aware that the costs come with a caveat that you are on your own should there be any issues. Our little bit of luxury missed and likely not to be repeated again.