Norwegian

✅ Verified Review | Gatwick to New York. Apparently when Norwegian get it right, they are excellent. Sadly we haven't had chance to see this in action yet. We were subbed onto a EuroAtlantic 777 which was over 20 years old and extremely cramped. The crew were fairly staid - not really caring given they're on a contract. Food was average, in-flight non existent. No entertainment at all (text said "limited"). It was either suck it up or pay three times more to change the flight a matter of a day or so beforehand.

✅ Verified Review | Hartford to Edinburgh return. I was very happy overall with the flight both ways. I had never flown Norwegian before but they exceeded my expectations. From check-in to landing, it was flawless. On the overnight leg to Edinburgh there was very little service but on the return leg, you had plenty of opportunity to purchase snacks/drinks. One ding on score for me were the seats. I had enough room pitch-wise (6' tall) but i had trouble getting comfortable to sleep (more in the neck area). I think a neck pillow would solve most of it but that is probably the only negative part of the review. Overall, very happy. Value was tremendous at 300 return. Flight was on time and easy to travel between two small airports. Just be prepared - if you don't bring on food you need to order meals ahead of time - most people brought food and drinks on board. It is like flying Southwest Airlines to Europe. Other pointers: We didn't pay for seat assignments but they kept us together (family of 5 with 3 kids). Pay attention to the weight restrictions. 10kg on carry on, 20kg checked bag (we did do one checked bag). This particular flight did not have outlets to charge devices, bring a battery back up if you need entertainment. Free wi-fi but no good if you have no juice.

✅ Verified Review | Gatwick to New York return, both flights operated by EuroAtlantic Airways aircraft. Don't bother upgrading your ticket. We paid the upgrade price to be guaranteed our selected seats, get a meal & snack, have a free carry-on bag and checked luggage. The first issue arose when our flight was delayed by almost 24 hours and no one representing Norwegian would help. When it was time to board our flight, we discovered that the upgrades we paid for were in actuality free for everyone because the flight had been delayed. The upgrades were being given away free on the return flight, which was on time. On both flights, they moved our (paid for) seats back 30+ rows in into the middle of the plane (we paid for window / aisle side seats). The entertainment did not work and there was no wifi. The seats were incredibly cramped, which was not fun for an 8-hour flight. The flight attendants did not care about providing us with service beyond the meal and snack. My row was skipped at drink service, and when I asked for water I never got it. Don’t bother wasting your money or trying to contact a non-existent customer service.

✅ Verified Review | Gatwick to Oakland. I was tolerant of some of deficiencies in other areas, however the rude service we received at the gate on our return home was unacceptable. The luggage weighing as we came to the gate was at the very least tacky. Our pieces were each about 3kg over, I explained that we had with us what we had when we flew Norwegian out 1 week prior. The representative did not care what happened when we took the first leg of trip, that was not her job. In her words everyone who was over the permitted luggage allowance had to pay extra. Needless to say, she charged us the equivalent of $150 for being over. Her attitude and disregard bothered me even more than the charge.

✅ Verified Review | Edinburgh to Providence. Our return flight was cancelled only hours before with no explanation. When we called the helpline number given to us, we waited 45 minutes before speaking to anyone. They asked one question and then passed us on to another line where we were put on hold again - and only Norwegian was spoken. After another 30 minutes on hold, we gave up and booked other flights back to UK at a huge cost. There was no other way to contact the airline or receive assistance or get more information. I will never fly this budget airline again. Our flight from Edinburgh to Providence was not enjoyable. We expected it to be a budget airline for a long haul flight, but to not be offered water and to not have fully functioning wi-fi made it unbearable.

✅ Verified Review | Madrid to Copenhagen. It is absurd that they let premium passengers board before my wife, who is six months pregnant, and they asked us to wait. The ticket appears cheap, but if you add extras (eg. food & beverage or baggage) you realise that you may be better off booking another airline.

✅ Verified Review | First time with Norwegian so I didn't know what to expect. Flew from New York City to Copenhagen. Clean new plane that felt more spacious than other widebodies and very quiet for a twin engine on takeoff and cruising. I didn't go for the preordered meal but had a hot sandwich, it was ok. Seats and leg space were barely adequate. Cabin crew was fine but they don't need to do so much. IFE was quite nice, not as big a screen as on other 787s but good resolution and good selection of movies and shows. Good ontime performance for my flight. Overall I can see how the business model makes sense and I would go with them again for the right price.

✅ Verified Review | Norwegian is the airline I use the most. I am always satisfied, the planes are on time, staff nice and friendly, the planes comfortable and clean. The flight to Budapest was no exception, wifi worked just fine, all on time, the waiting time for boarding absolutely reasonable, I could not complain. Flying Norwegian, you won't feel treated in a low-cost way as you may with some other airlines, the cabin luggage allowed is about everything you need, they never go as low as to measure the bags or even weigh them, there is plenty of room anyway.

✅ Verified Review | The flight from Santorini was part of a package Holiday. It was a late night flight. Despite other airlines still taking off this flight was cancelled because of adverse weather conditions. Instead of taking off at 23.55 we left at approximately 17.00. On return to UK Norwegian could not be less helpful. They refuse to enter into any dialog about their decision and the reasoning behind it.

✅ Verified Review | A one hour delay out of Oakland which caused a missed connection in Stockholm en route to Oslo. Service onboard was ok. The movie selection is basic. I knew that the food cost extra coming into the flight, so didn't really have sympathy for people complaining that they didn't get meals. No complaints except the choices were both more than moderately spicy. I like that, but my daughter didnt. The return flight from Oslo to San Francisco was a fiasco. The plane arrived late, then had to go through maintenance. 2.5 hours after initial departure time, plane was cleared, we boarded, and the announcement came: mechanical difficulty. So we deplaned, went through customs (given food vouchers that didn't cover a sandwich and drink) and told another plane was coming out of the hanger and would take awhile to be serviced. This took us to four hours after initial departure. Then the time was delayed another 1/2 hour for reasons unknown. All this was sent with update texts. That's when the flight was cancelled. No reason and the text only said delayed. I have to guess that the crew was timed out. This was now 6.5 hours after initial departure time. Differing instructions on what to do appeared: get luggage, go to the counter and wait. There was also the promise of hotel vouchers, luggage was not at the belt, so people walked out of the secure area to follow directions to go to the counter, and later had to be escorted back in to get their luggage. No vouchers were forthcoming. Staff told customers they had to find their own accommodations back in Oslo. People had the option of rebooking through Stockholm or Barcelona. Only a few In the know knew to ask. There was no mention of a rescheduled flight. I opted for LAX. A hotel and transportation were provided, after midnight. the only information being provided that it was a two hour bus ride away. The only further information was that "there would be more information" at 8 am the next morning.