Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1325 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
6/10

"fantastic friendly staff"

(United Kingdom)

Verified Review | Gatwick to Barcelona return. My flight on the way to Barcelona was fantastic, they have friendly staff who were extremely caring, however on the way back I was shocked at how rude an air steward was boarding me to my seat, I'm a young teenager traveling alone to Barcelona and my seat was changed to an emergency exit seat, I wasn't told. He then said I was unorganised and that I should sit down because I'm blocking the aisle for other passengers. I was aware of other people around me who had also had problems with this man. This obviously doesn't mean everyone on Norwegian air is like this, they have fantastic friendly staff.
AircraftBoeing 737-800 MAX
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBarcelona to Gatwick
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"experience was very pleasant"

(United Kingdom)

Verified Review | Oslo to Alesund. It was first time when i flew with Norwegian, and experience was very pleasant. Staff in Oslo airport was amazingly kind and helped us. Because our flight was delayed by more then 2 hours by Ryanair they kindly changed our flight for next day 1st flight to Alesund without extra charge, we were very surprised and it made our trip better. In Europe if i will have a choice of choosing whether Ryanair, Wizzair or Norwegian, I would definitely would choose Norwegian even if i would need to pay extra. Even tho i did not had much experience with them, I would recommend them to everyone
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOslo to Alesund
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"luggage overweight problem"

(United States)

Verified Review | New York JFK to Gatwick. The line for check in was 4 lanes deep. At the counter I was met with a luggage overweight problem by 4 lbs. I transferred weight from one bag to the other but staff were not satisfied and I was still 1lb overweight. I have come to expect 50lbs, not 44 (20kg) as is their policy. Flying them once was enough for me.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew York JFK to Gatwick
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"wildly inconsistent with boarding practices"

(United States)

Verified Review | Flew Norwegian from Copenhagen to New York JFK. This airline seems fantastic. They are low cost, but fly the newest jets. Nevertheless, they are wildly inconsistent with their boarding practices. I have flown several times with the airline. The last two times they let me take my certified luggage onboard. This time, however, they insisted that it was too big. Despite my protestations and citation of numerous examples where I had flown with the bag before, they told me I could not take it on the flight. They made me pay 64 Euros at the gate. This is absurd, because they didn't even measure my bag. Just told me that "I could take it or leave it." Unfortunately, an otherwise great airline is flawed in their selective boarding practices.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCopenhagen to New York JFK
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"journey was very comfortable"

(Spain)

Verified Review | Flew Barcelona to Las Palmas de Gran Canaria. The aircraft was very new. The journey was very comfortable. The staff at the airports were very kind, they let us change seats while checking in. The seats were very comfortable, Norwegian also offer wifi on-board which is very pleasant, so that you can still be in touch to check social networks, etc.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBarcelona to Las Palmas de Gran Canaria
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"repeatedly delayed for 30 hours"

(United States)

Verified Review | My flight from Los Angeles to London was repeatedly delayed for a total of 30 hours. Evidently, there was an electrical problem and the part needed to be flown in before they could make the repair. Norwegian "handlers" were rude and offered no help in getting a hotel. When asked a question, one of the handlers held up her hand and rudely said, "Hold your questions." They gave $7 food vouchers about 10 minutes before all of the concessions closed at LAX. I telephoned Norwegian's customer service and was hung up on several times, as were other travelers on the same flight. During the flight, they served the food that was stocked for the original flight. The steak was grey and completely inedible. The cabin crew basically turned off the cabin lights and hid in the galley for the flight. I missed my connecting flight, my hotel, my tour and had to rebook my connecting flight at a double the rate. It will take 6 months for Norwegian Air to reimburse me for these charges. My return flight was also delayed 2 hours while they repaired the pilot's handset microphone. My return flight was a completely different experience with lots of offers of water or juice during the flight and (although tiny portions) somewhat decent food. After 2 flights being delayed by repair issues, I believe Norwegian does not keep their planes in good repair. Yes, the leg room is abundant and the price lower than other airlines, but after this, I will never fly on Norwegian again.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLos Angeles to London Gatwick
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"an 8 hour flight and no movies"

(United States)

Verified Review | Flew Norwegian from Edinburgh to Newburgh. The staff were lovely but come on, an 8 hour flight and no movies? For some reason some people got a meal and others didn't buy don't fret you can buy an overly priced sandwich or drink! Granted it was a cheap flight but I had gotten a better price on Air France with all the amenities of an international flight but purchased way earlier! Don't get me started on their so called international airport and Theo bus service to NYC, 45 minutes later we're still waiting to leave!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdinburgh to Newburgh
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"I would still recommend Norwegian"

(United States)

Verified Review | Boston to Oslo, returning to New York JFK from Vilnius via Oslo. Fares for our return trip were much higher in USD than EUR or NOK, even with exchange rates and transaction fees considered. We paid 100USD less just by navigating their website in Norwegian (language) and paying in NOK. BOS to OSL: Check-in was smooth. Boarding was chaotic. Several lines formed from every direction at the gate and people needed to zipper in from each. The flight was fine. The large windows on the 787 are great. Food was nothing special and portions were small, relative to what other airlines offer. In-flight entertainment was good, but I feel like there could have been a bigger selection. It was odd some of the TV shows they offered only had 1 or 2 episodes. VNO to OSL: A long line had formed prior to check-in. 3 agents opened their kiosks with probably 50 people waiting. They opened check-in at the stated time, so not necessarily their fault. Boarding was more organized here. This was on a smaller jet, and offered WiFi, but had no IFE. The wifi was great and the flight passed quickly. OSL to JFK: there are not many options past passport control in terms of food or shopping. Other passengers trickled in. We arrived at our gate a few hours early. The gate area was full, with people standing, when we were all informed that we needed to exit for a security sweep. This led to several lines forming outside of the gate where our passes were reviewed and people were randomly selected for security searches. Also at the gate, an Agent for Norwegian was forcing people with over-sized carry on to pay for it as baggage and gate check it. This happened to at least 10 people. Most of these bags had the approved carry on stickers (noticeably yellow with the Norwegian logo) and many of them argued that there were no issues on previous Norwegian flights. IFE was the same from our outbound flight, and the food wasn't any better. I would still recommend Norwegian, with disclaimers about their poor customer service and execution in certain areas, only because their routes+prices are highly favorable.
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Oslo
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Waiting with low expectations"

(United States)

Verified Review | On an evening flight from Athens to Stockholm Norwegian had to swap out the aircraft and the replacement was smaller than the original and a group of us were denied boarding. No issue here. Problems began after that. We were on a direct flight and eventually got booked on a flight the next day with an 8 hour layover although there was originally a direct flight available and even later flight options with 4 hour layovers. We were given a meal voucher only good at McDonalds. We were kept at the airport for 2 hours and booked on a 6.30 am flight meaning we got a maximum of 5 hours sleep assuming no time for shower. Called customer service as directed by gate agent who first denied any problem with flight, then told me it "wasn't possible" to book onto a better flight. I asked her why they wouldn't and she just kept repeating it "wasn't possible" and hung up on me. No compensation given at airport but instead directed to an online form. Online form didn't work and had to call customer service. Customer service had me fill out a general email feedback. Waiting with low expectations of ever getting compensation.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Stockholm
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"the service was very good"

(United States)

Verified Review | Copenhagen to Ft Lauderdale. Very modern Boeing 787 is used on this route with comfortable seats and good entertainment. However, due to Norwegian being a low-cost carrier, there are no free blankets or pillows handed out to the passengers. They are available for purchase. The food was poor as well. There are additional snacks available for purchase. The cabin crew was very friendly and the service was very good.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCopenhagen to Ft Lauderdale
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes