Norwegian

✅ Verified Review | Copenhagen to Helsinki. The flight departed in the evening with one hour delay, I received the message on my phone, but I was already at the airport at that moment. The plane was half occupied by passengers, that allowed me to have three seats for me, so window and aisle at the same time. The crew was super friendly and when I asked for the coffee menu and realise that they didn't accepted my card, since I didn't had cash with me, they offered me a free coffee! It was my first time flying with Norwegian and I really enjoyed the flight, going to fly with them again, at the same level of conventional airlines withing Europe, really recommended.

✅ Verified Review | Airline with atrocious service, on par (and in some ways worse) than the likes of Spirit and Frontier. I flew a couple of Norwegian routes in the last few days: 1) Prague to Copenhagen, and 2) London-Gatwick to Seattle. The first annoyance was the inability to check in online, which for the first route required lining up at the airport for 30 minutes (as someone who never checks bags, the only place I've had to do this is Cuba). While the plane itself was a beautiful new Boeing 787-dreamliner with the latest in tech, the cabin was woefully understaffed. While I understand the ideology of charging for everything on this airline, the lack of any basic amenities offered by was unbelievable. Only once in an 11 hour nightmare, after begging a flight attendant, was I given water on the plane. Apparently, they require that you purchase a $5 bottle of water, not only is this environmentally irresponsible, but grossly negligent to those customers who may not want to pay for extras. I was very dehydrated with a massive headache when I arrived, a scenario echoed by multiple passengers I spoke with following the second overseas route. Halfway through the flight I tried to purchase a sandwich, but they were sold out, 5 hours before landing. When I inquired, they told me I need to reserve specific meals ahead of time. How many people know what they want to eat on a plane, days in advance? Or want the headache of remembering what added services they have purchased on each ofpotentially several flights (I had 10 flights on this trip)?

✅ Verified Review | Gatwick to Tromso via Oslo. This was the 3rd time I have flown with Norwegian and the 3rd time the flight was late. They made no announcements in the airport or during the flight telling you of delays. I missed my connecting flight which was due to the fact that they hadn't made support plans for people trying to get their connections. We had to collect our own luggage, re-check in and were told to run to the gate. Having missed the flight, me and a few others were told that our bags had been offloaded and there were no more flights that evening. It turns out the bags hadn't been offloaded and were on their way to my final destination. When I finally got to where I was going the next day, my bags weren't there. I had to wait another 12 hours for them to arrive. This was in August 2017 and I am still yet to hear back from my complaint despite multiple attempts to contact them. In their words, their complaints team are very busy. They only thing that they have going for them is they are cheap, but you get what you pay for.

✅ Verified Review | New York to Gatwick. I have flown across the Atlantic for over 25 years now and finding a good airline has become increasingly difficult. Norwegian is my airline of choice at this time. Value for money is hard to beat and considering they use the Boeing 787 for the JFK/LGW route, there isn't any other airline that can beat what they are offering in Premium Economy. If you book your ticket early, a premium economy ticket can be below $1,000.00 and that is for a fully refundable ticket. I have flow with Norwegian four times in Premium Economy. This is a superb airline with room for improvement in certain areas. Overall a great value.

✅ Verified Review | Gatwick to Barcelona. I could not log into the web site to add advanced passenger information. Boarding the plane at Gatwick was shoddily organized, I asked the lady at the gate check in if this was the correct place and was answered in an answered very curtly. We were then cattle penned into an area where we uncomfortably stood for about 15 mins. Why let us through so early when nothing was ready, we could have been sitting down. The aircraft took off approx 45mins late and not one word of apology. When we touched down in Barcelona there was no update on weather or change of time. I was told by my booking agent they requested an aisle seat as I had a bad back problem this was not actioned.

✅ Verified Review | Stockholm to Helsinki. When you hear low cost in Europe you think no-frills, bad service, nickel and dime, etc. But Norwegian is none of those. Great service, fair cost, clarity upfront, brand new planes, punctuality, and I cam fo on. Particularly interesting is the fact that they have only general boarding and in spite of what other airlines do, this works very well. People seem to understand they have to hurry and move and it works!

✅ Verified Review | This was Norwegian's second flight to Singapore from Gatwick. I was travelling in Premium. Checkin was a breeze and I was checked in at the premium counter within a minute. Issued boarding card and voucher for the No 1 business lounge. Flight boarding was orderly and ready to go on time. ATC delayed us slightly but once in the air the service started. Good choice of alcoholic and soft drinks displayed on seat back screens and call button. Food was ok nothing special but tasty. Dinner was served and after lights turned down. The seat was great, it did go back far enough to allow for a semi decent sleep. Seat pitch 46 inches. Blankets and headsets given out. On this 12 hour 30 mins flight we were offered 2 meals and a chicken wrap half way through the flight. Staff are not walking up and down the plane in between service, but did respond to the call button immediately. Crew friendly and efficient. Inflight entertainment free and good choice. For a low budget airline this was impressive. Hoping my auction bid to be upgraded on the return leg is successful. Well done Norwegian.

✅ Verified Review | Edinburgh to Providence. They changed the flight time from 1740 to 1715. We were so early for our flight that there was no gate for us to go, so decided to have dinner while we waited. Mistake made, never eat out of security point. Mistake two was not verifying the boarding pass. So we missed our flight. What did Norwegian do to help us out, nothing. We have to pay for another two tickets to an airport 2 hours away from home vs the 20 minutes we would have been originally causing us the rent a car ($$) and pay for a hotel room for the night because we couldn't get another flight until the next day. My concern is also that the airline knew we were on the premises and did nothing to make contact. When we get check in the person at the desk tell us that our bag is too heavy and need to pay $108 for the extra weight which was not a problem the day before. The only pro was the lady that handle issues took pity and only charged us $48.

✅ Verified Review | Palma to Gatwick. I had not used Norwegian for a few years and thought it was time to give them a try. I found the website logical and well set out and the terms and conditions were clear and concise. I arrived early to check-in and was delighted with the process and found the staff polite and efficient. My flight was after midnight and boarding was orderly and civil. I found that things were a mixed bag. The cabin crew were Italian and spoke in their own language ignoring passengers. The safety demonstration was not conducted with much sincerity. I had paid for my seat near the front and was dismayed when I saw passengers grab seats not assigned to them and the cabin crew did nothing to address this situation. The snacks on board were expensive and some options were not available. There was no route map and at no stage during the flight did the captain make any announcement. Very comfortable Boeing 737 with mood lighting. When I went to collect my luggage I noted that my bag had been interfered with as it was unzipped. I looked inside and saw that it had been disturbed. I made enquires with the Norwegian desk and was told to report it online. There was no sense of taking this issue seriously at all. Overall a lacklustre experience on this occasion.

✅ Verified Review | I would be very careful booking with Norwegian. All the money you supposedly save will be made up for in time, trouble and additional money. The most basic of amenities are not available, could not check in online or transfer bags, so had to rush from a connecting flight after picking up my bags to recheck them, and even with paying extra baggage fees online in advance, was charged $90 for 6kg overweight even though they have some discretion, and only then told they don't work with TSA Precheck (another $100 down the tubes) and no, they wouldn't transfer my bags for the last leg so I'll have to claim and recheck in London too. I had also tried to call weeks in advance to ask some of these questions and was told the agents at the airport would help me. For the extra $200 and all the time wasted, I should have just used a real airline, and I recommend others do the same.