Norwegian

✅ Verified Review | I was intrigued by the airline, the low fare and the new (to me) airport 70 miles upstate. So I decided to try it. I read up on Norwegian first before booking so that I will not have surprises of the unwanted variety. The plane was a 737-Max one class configuration of a 3+3. Departed on time and arrived at Edinburgh ahead of schedule. The return trip was essentially the same. Food - I did not order food. I packed my own. However, I saw the food others had ordered and it did not looked particulary appealing. They gave complimentary non alcoholic drinks. IFE - drop down screens every 4 (or 6, I forgot) seats. Showed some cartoons on the flight back. On the flight to EDI, I did not bother watching. Seats - are comfy enough. Leg space a bit small. If the seat in front reclines and you open your tray table, there would be little space left from your abdomen. Check in - no online check in. Have to do it at the counter. Check in opens exactly 3 hours before scheduled flight departure. Carry On baggage - on the way to Edinburgh, a lot of our baggages were weighed and a yellow tag placed that read "approved cabin baggage". Both my hand carry and carry on were weighed together. I was not concerned because I had weighed them to be less than 10 kg. and the sizes were well within their specifications. I made sure of that. On the way back, my luggage was neither weighed or tagged. That was most of us. A very few had tags. I understand that Norwegian is a LCC - low cost carrier. I also understand that LCC means less comfort and convenience. For me it was an advantageous trade off. The staff were no different from other airlines. Maybe a tad less smiling. I would recommend this airline with the caveat that you are aware it is an LCC.

✅ Verified Review | I booked a flight in February 2017 for a trip in September 2017, a dream trip. First, there was the hour and half of standing in a long line to check-in and no kiosk check-in available. This was after hurricane Irma and spending five days without electricity or much in the way of food. The airport terminal was miserably hot. My flight was supposed to depart at 9:35pm and at 10:00pm, we had not begun to board the flight and no one from Norwegian was telling us why we were delayed. There seemed no end in sight. I finally gave up and asked them to remove my bag from the plane so I could get a cab and go home. I could not sit there any longer as hot and tired as I was. The sheer lack of courtesy was just insulting. I figured out they are a low fare airline, but they shouldn't get away with such things.

✅ Verified Review | New York JFK to Paris return. They call it Premium Class but this product is pretty much Business Class. Flew JFK to CDG and back and had a pleasant experience and was treated extremely nicely by the Norwegian staff. Norwegian will get the timeliness corrected and then you will start to hear good things about it. I will gladly pay $1,500 USD for Norwegian Premium Class over a $200 Coach seat any day of the week.

✅ Verified Review | JFK to CDG and back in seat 1 E and 4 E. Do not believe the negative reviews. You are flying business class at economy fare prices. Wish this airline flew all over the world. All of the negative posters seem misinformed. For example, some mentioned that the foot rest is too short for a normal height person. Well there is a lever on the side of your seat which allows you to extend the foot rest, problem solved. Skip lines, board first, deplane first, use of airport lounges. Served meals, snacks, drinks, seat reclined so you can actually sleep. Everything I mentioned you cannot get in economy. All priced at coach fares.

✅ Verified Review | Copenhagen to Nice. Free cabin bag, free seat to choose, on time, cabin crew available and friendly. Food and drinks onboard very good quality and cheap particularly for the wine. I didn't expect for the cheap price of flight to get such good service. I usually don't like flights lasting more than 2 hours and this one was more than 3 hours. During the flights we could also watch TV, different programs.

✅ Verified Review | Gatwick to Orlando. Flight delayed by 4 hours with no communication from ground staff. Delay occurred following our progression through the gate but before boarding so we were kept in the gate area with not enough seating and no food or drink for four hours. Staff on flight were rude and saw no need to provide any level of customer service. After flight it was clear that there had been a mix up with luggage but there was no one from the airline available to help, due to the delay it was now 2am and we were stranded without our luggage and no assistance. I called Norwegian helpline and informed them that my telephone credit was about to run out and requested they call me back but they refused to do so. Phone credit ran out and I was left with no way of contacting Norwegian and no suitcase. I emailed the airline with a complaint over a month ago and never received any kind of response. I'm sure they are fine if everything runs smoothly but as soon as there is an issue they are completely i equipped to deal with it.

✅ Verified Review | Gatwick to Los Angeles. Nickel and dime you to death. On my flight they forced me to check my bag because it was slightly over the weight limit of 10kg and charged me $55 -their price if you don't buy baggage in advance. Food I found revolting. $45. By the time they're done nickel & dime'ing you, your at the cost of the other airlines, just with horrible, aggressive, anti passenger service. They lure you with low fares, but then pursue you to squeeze every dime. An oppressive experience

✅ Verified Review | Gatwick to New York JFK. If you want a cheap flight to the US and aren't bothered about the frills then book Norwegian. Both my flights were on time and both actually arrived earlier than planned. I didn't reserve a seat and got given aisle seats for both flights. I purposely booked a very early morning flight there (arriving in New York at 9am was great) and a late night flight back. This avoided needing to eat and all the other stuff. Everything was very easy and straightforward, just take plenty of water with you and a travel pillow. The only slight downfall was my headphones didn't fit the plane socket (I have the iphone lightning headphones so just take normal ones) other than that I was pleasantly surprised and would 100% fly with them again (although anything longer than 8hrs I would reconsider as I'm tall and legroom isn't great). The air on the Boeing 787 definitely makes a difference and I was surprised at how good I felt when I landed.

✅ Verified Review | I purchased a one way ticket on Norwegian for a direct flight from Gatwick to Denver. The original ticket was $303, paid for as soon as I booked it in June. Three days before the flight, Norwegian emailed me an offer to upgrade to premium economy for $450 which I accepted. I received a confirmation that I was being charged a cancellation fee and I was now being charged $779 (on top of the original $303). While this will get resolved I suspect now that I am back in the US, I was not overly impressed with this airline. In premium I asked for coffee and was told no, it would be served after the meal. I had to bus my own trash back to the kitchen - they did not come by with a trash bag to collect. I had to go to the kitchen several times to request water. In premium, there were two decent meals, but no cranberry or tomato juice.

✅ Verified Review | I guess my mistake was not knowing that Norwegian is a low cost airline. My flight was certainly not considerably cheaper than others. The plane itself was fabulous. Huge, very roomy, clean, individual TVs for everyone with movies and USB ports for charging devices. The app wouldn't allow my friend or me to check in online saying that check in needed to be done at a kiosk. Ok. I was on an 11 hour flight from London Gatwick to Oakland California with no water. I didn't bother to pre-order a meal because I've never needed to with other airlines. I figured I'd get my complimentary drinks and snacks and that there would be plentiful options for meals onboard. While everyone around me was being served hot meals with tea and coffee and snacks, I sat there confused. When I asked if I could have some coffee the stewardess asked if I had prepurchased a meal. I had planned on purchasing food onboard the flight, but options were limited. The"hot snack was a grilled cheese with one thin slice of ham for $7. It tasted fine. The flight attendants rarely came by, twice I hit the call button and no one showed, but other parched passengers like myself were walking to the flight attendants station to ask for water which they were then provided a cup of room temp tap water. At least I had movies to keep me occupied. Good luck if you get cold, need a pillow, or forgot your headphones because they will charge you. For the last short leg of my journey home I flew Southwest Airlines and for my less than one hour flight from Oakland to Phoenix I had caring flight attendants and drinks and snacks.