Norwegian

✅ Verified Review | Flew Norwegian from Munich to Malaga. Boarding was a bit of a mess as they didn’t board families first although we were told they would do so. Flight was delayed for about 45 minutes due to congestion at the airport, this was communicated after everyone had boarded so we weren’t off to a good start. On the plus side seatbelt and life jacket for the baby were on the seat waiting for us and the travel stroller was allowed on board without issues. Seats had plenty of room and the plane was clean and new. The flight was smooth, the crew friendly and in the end they made up the lost time so we arrived as planned. The free wifi worked as advertised and the range of free entertainment was a welcome surprise. For a discount carrier they offer more than LH does on the same route the only thing is you have to buy your food and drinks. Their website is easy to use but for whatever reason you couldn’t use the online checkin feature. This was not really an issue as the process was quick and painless at the counters. Norwegian really was a pleasure to fly as long as you keep to their rules.

✅ Verified Review | Ft Lauderdale to Paris CDG. Our flight was delayed due to maintenance to a departure (from 10:30 pm to 12:50 am), no big deal. Then they boarded the stewards and announced they would begin boarding in a few minutes. 5 minutes later, we're delayed "at least 2 hours to locate a part" 5 minutes after that "the flight has been cancelled." So now it's 1am and everyone rushes back to the other terminal (because god knows why they aren't in the same one)? The gentleman says they are re-booking the flight for the morning and if we didn't have a place to stay to go home and wait for text updates (also okay). I call the airline to get an update around 1:30am am to confirm this is true, they say it's being rebooked for "10 to 12 hours from now" and I'm cool with going home for zzz's. Wake up next day to not a single alert. Call back. "We cannot get you on a flight until next Wednesday (6 days from my original flight.) Call back again. "We have no information to update you with." Call back again. "We can get you on a flight on Saturday but not in the original class booked. I'm sorry what? No one has a clue what's going on from the top to the bottom.

✅ Verified Review | New York to Gatwick. We flew return from London to New York On our flight out we had to sit on the ground at the airport for over an hour in JFK which is not helpful when you have arranged a pick up service. However it gets very poor on our return flight. At check in the staff were very rude and unhelpful. We checked in 4 hours early as recommend, as we got through the security checks I noticed that the flight time on my ticket had changed, once in the departure lounge we found we were delayed by 2 hours which the staff clearly knew about as they printed our tickets. However they neglected to inform us of this. 30 mins later we get a text saying we are delayed, go see a member of Norwegian staff and they will sort out a meal voucher for you. We thought ok that is nice of them. In the coming hours we saw 3 members of staff and each of them said "it’s nothing to do with me. I don’t know what you are talking about" so basically they didn’t want to know. We arrived late back to the UK missing our trains costing us £118 to replace. I’ve spoken to Norwegian on the phone and they informed me it will be 6-8 weeks to look at my issue as complaints is busy and backed up. They may seem cheap but it will cost you elsewhere so be warned.

✅ Verified Review | Flew Barcelona to Newark. Norwegian offers low fares, great. They offer a staff of unfriendly people and they have very odd business practice of not offering any food or drinks unless you pay extra prior to flying or in cabin. They will not offer you even water to drink on an overseas flight. Better bring your credit card, the staff certainly couldn’t care less if you were there. They simply look through you and would rather be elsewhere. I’ve never seen more unmotivated and unfriendly staff with any other airline I’ve flown and I fly every week for business. I rate Norwegian an overall big fat 1 out of 10 and it’s well deserved.

✅ Verified Review | I booked a nonstop flight from Paris to Orlando to return November 4, 2017. I happened to get on the app to double check my reservation and saw an alert that said “there is a change to your reservation”. Upon opening the alert I see Norwegian has decided to change my return date to Nov 2. No email, no text, no call- I just luckily looked at the booking in advance vs my usual habit of just looking the day before. Lucky, as I can see me assuming all is well and not realizing until the day of flight. When I called I was told my only option is to return 2 days early or 5 days later, or fly into an airport 4 hours south. Needless to say I am ticked as I now have to buy a new ticket less than 2 weeks out and more than double the price since I’m not okay with cutting my vacation short. They did offer a full refund at least. Buyer beware, their cheap prices can come at a cost.

✅ Verified Review | New York JFK to Gatwick. Very positive experience. Brand new airplane, I love the new light-shading possibility of the windows and their bigger size too. Nice and relaxed crew. Food and beverages can be ordered upon a touch of a button on your personal screen. Absolutely recommended for the price paid.

✅ Verified Review | Norwegian is below low end. The check in staff at LA were rude and dismissive. Finally after checking our bags we spent about 2 hours trying to board the flight and left about an hour late with no explanation from cabin crew or captain. There was no safety demonstration from cabin crew just a video in the cabin. Once we took off they served us a warm meal which we had preordered and half of the passengers didn't get anything. You are allowed one cold and one hot drink at the time of your meal, and after that you have to pay for water. After that they turned the aircon down, the flight was freezing. I would say this is so they can charge you for a blanket but they didn't have any stock. The cabin crew were asked numerous times about the temperature and just replied "I'll see what we can do" and nothing happens. Everyone was sat on a 9.5 hour flight cold in coats and scarves. It was pleasant walking off the plane into the autumnal air of 15 degrees, and still nothing from the pilot. Cheap, slightly - worth it, no.

✅ Verified Review | Manchester to Stockholm. I usually fly short-haul around 10 times a year with Norwegian, back and forth between the UK and Scandinavia for the most part, and have always had positive experiences. The flights are basic, but it isn't expensive to add on extras such as baggage/seat allocation (much cheaper than the other budget airlines out there!) - these additions can also be made up to 24 hours before flight time, so if you realise a day before that you want an extra bag you don't have to pay any more than if you decide this at the time of booking. Their rewards system is also great, and you can get free seat allocation, fast track and baggage allowances the more often you fly with them. Although you don't get anything on the flight, when you are flying short haul this really isn't an issue - you can buy a bottle of water at the airport (or, if you are in Scandinavia, you can fill up your own bottle for free from drinking fountains in the airports!) and take a snack with you if you so wish, but their flights are usually only 2-4 hours around Europe so you don't need anything else. I often download a film or a couple of episodes of a TV series onto my iPad and watch these on the flight, or just read a book - so not having in-flight entertainment doesn't bother me. They also have WiFi on a lot of flights, which tends to be intermittent at times. My only gripe is that their flights can sometimes be delayed by up to an hour (I've never experienced a longer delay in 40+ flights with them, although I do know people who have been unlucky enough to). The delays can be frustrating, but they tend to make up time in the air. Also, they are on average half the price of their competitors so I am happy to spend an extra 45 mins reading a book at the airport to get a cheaper flight.

✅ Verified Review | Gatwick to Madrid on 10th October. The flight was delayed 2h, and when we finally got onboard the crew told us we would have to wait up to 3hours before we could take off. We finally did not take off (after waiting more than one hour inside) and stayed at the airport the whole night (our flight has been rescheduled the day after early in the morning). No hotel was provided. Even though some of the staff were amazing, others were really rude and the lack of customer care and communication are the reasons why I do not recommend this airline.

✅ Verified Review | Copenhagen to Riga. Always troubles with flight times. The previous time my flight (Aal-CPH, which takes 45 minutes) was delayed for almost an hour, which caused me to miss the next flight. Flight attendants promised that I can get help at the airport, but all the standard were already closed. The phone number works only during office hours, so there was no way I could contact the company. This time I arrived to the gate 20 minutes before the time on the ticket, but there was no one there. I had to watch my plane just stand there for 20 minutes and then leave!