Malindo Air

✅ Trip Verified | Uneventful flight from Perth to Kuala Lumpur. Paid an economy saver fare for this flight which was rather cheap. As luggage was not included in the fare I bought prepaid luggage. Because Malindo charges for luggage now there was a lot of people with cabin luggage to a point that there was no room in the overhead bins. Flight left and arrived on time. Staff was rather snappy and unhelpful and the complimentary food was awful. Was rather disappointed that IFE was not available in this flight especially due to the fact that Malindo promises IFE on every flight. Just got a plastic screen, As a result there's no USB charging port too. Just be aware when flying Malindo that IFE is not guaranteed. Malindo should just be honest with its brand. There's nothing premium about the service and experience. It is a budget airline with an identity and branding confusion. Are you Malindo Air or Batik Air or Batik Malaysia?? I would fly them again if the price is right on this route. Don't expect much from Malindo - just make sure they get to your destination safely and on time. Also, bring a blanket. They charge that now and the cabin is rather cold.

✅ Trip Verified | Travelled from Kochi to Singapore on 15 June 2019 by Malindo Air which had a stopover at KL before SG for a 1 hr period. Reached SG, waited at the luggage belt for 1 hr and couldn’t find luggage. Went to report it, and got reply in a minute: luggage is still in KL and will only come by next flight. So the Malindo crew should be aware of this situation and they really dont care for their customers at all (no information given to passenger). Waited at the airport for another 3hr to pick up. Never again with Malindo Air. Surprises (30 kg onward while ticket showed 15kg return - repack your luggage even if you have no hand carry to make your check-in as close to 15kg or so.

✅ Trip Verified | Johor Bahru to Kuala Lumpur. Not to choose this airline years ago due to its frequent terrible flight delay. Try my luck to take the flight this year but so disappointed to know that flight delay issue is still there after years. No improvement at all!

✅ Trip Verified | Melbourne to Denpasar. My flight was delayed by 14.5 hours and Malindo chose not to inform it's customers until they arrived at the airport even though Malindo knew about the delay the night before. I had to cancel and rebook with a different airline which was expensive and stressful. I will never use Malindo again.

✅ Trip Verified | Denpasar to Perth. I booked with this airline because of the time we would return home, depart 12.50 arrive 4.30. Our flight time was changed two days before our departure which meant our arrival time was 1.00 am the following day. Apart from this the food and service was appalling and I incurred a parking fee increase due to the change. I will never fly with this airline again and would not recommend it to anyone

✅ Trip Verified | Absolute appalling value for money, unhelpful staff. Have flown all over the world with many different airlines and this is hands down the worse experience my husband and I have ever had. Can’t check in online with a child under 12 which is annoying. Also couldn’t manage booking online because of this. We arrived 3 hours early for flight due to this, realised an innocent mistake in not having purchased baggage (despite having paid a lot for our fares). Were then told they refused to sell us bags as the online price but charged $25 USD per KG! I have since read this happens to so many people. Should be illegal. They will never see another $ out of us of any of our friends and family ever again.

✅ Trip Verified | I downloaded their app on my phone and booked tickets. They have taken my money (5 days already) and they have not issued me with a ticket and keep telling me that its under investigation. No proper communication and no way of contacting the accounts department - the call center just put you on hold for 30 minutes leaving me on hold as they could not answer my questions. They have not given me what I have paid for and when I ask for support they refuse to communicate with me as to process timelines, risks or confirm that I even have a ticket. I feel like I have been scammed by this airline and there is no one to help - how can they hold onto your money for a week and not issue a ticket or even give a response as to the problem or concern.

✅ Trip Verified | Singapore to Kuala Lumpur. This is my 2nd flight with Malindo and I’m starting to think that I will never fly this airline again. I usually book my flight via Skyscanner due to work and last minute changes. My first experience booking with Malindo Air left me with no choice but to upgrade to business for 20kg of baggage. I’m not sure why but that specific ticket only has 15 kg baggage. The staff at KL airport advised that I pay for every kilogram and the price of that is very much higher than getting an upgrade. Today, I face a very strange issue of having no baggage on my departing flight and 30 kg allowance for my return flight. During my booking I assumed I will have the same 15 kg baggage as my previous flight thus I kept my packing light. Sadly I assumed that every budget airline has the same regulation for baggage but apparently it’s not the case.

✅ Trip Verified | Bali to Kuala Lumpur. The worst customer service and worst Airline I have seen. I had a flight from Bali to Kuala Lumpur and when I received my luggage my shoes were missing from my luggage. I immediately went to the customer service but they were really careless and only told me I need fill in a report and write an email. After several emails and 4 weeks passing they finally replied and told me nothing was missing and will not do anything about it. This is really a joke and the worst customer service ever. I will never fly again and cannot recommend it to anyone. Its not worth it!

✅ Trip Verified | Phuket to Kuala Lumpur. Worst airline I have ever bought a flight through all in all I call it extortion not being able to check baggage possible on line then asking crazy amounts of money to check baggage. I sorry to the lady at the desk not your fault but honestly what a joke need to get your systems right treat people fair.