Malindo Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 182 reviews
5/10
No Skytrax Rating
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1/10

"very average facilities"

(New Zealand)

Trip Verified | Malacca to Penang. Basic airline with very average facilities. Major issue with excess baggage. Had xtra case which made us 18kg in excess. Charged 705.96 Ringitt. Suggested purchasing another seat with 15 kg allowance at cost of 199 Ringitt. They refused even though aircraft was half full. Was told had I been an airport 4 hours earlier charge would have been much less. Had tried to register on line for excess baggage 2 days prior to flight but website would not register my request. Have tried to contact Malindo but they refuse to respond. Great way for them to earn excess income. So beware with excess baggage. Amazed that they spend thousands trying to attract customers then treat them like this. Surely they would want to right a wrong to show good faith. Never again Malindo, how about responding to me rather than a veil of silence.
AircraftAtr72
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMalacca to Penang
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"our first and last experience of Malindo"

(Australia)

Trip Verified | What a horrible flight - late departure/arrival (over 1 hour), no seat-back entertainment, a broken WC leaving only one toilet for 100+ economy passengers. A seat that wouldn't recline, horribly bland food. Malindo is a budget airline that is pretending it isn't. But it is. This was our first and last experience of Malindo. In future we will stick with Malaysian Airlines, Air Asia and Firefly.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteKuala Lumpur to Perth
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"low budget airline with no frills"

(Australia)

Trip Verified | We flew from Delhi to Perth via Kuala Lumpur. The service staff were good, the food was average, the toilets were average with a blocked basin and there was no entertainment. The seating was not too bad and the plane was not full. They got us home safely but you could see that this is a low budget airline with no frills.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDelhi to Perth via Kuala Lumpur
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"departure always late"

(India)

Trip Verified | Delhi to Bali via Kuala Lumpur. Departure always late by at least 1 hour. Keep changing the gate number for the departure. Turn off the entertaiment screen half an hour before landing and take away the headphones early. Only 2 washroom for 200 economy class people. Waited 15 minutes and then asked to sit without using washroom.
AircraftBoeing 738
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDelhi to Bali via Kuala Lumpur
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"seem on the way to be low-cost"

(Indonesia)

Trip Verified | Kuala Lumpur to Jakarta. This is my second time to fly with Malindo. Everything goes on like the first flight, on time departure and arrival, but nothing is really special. There was no IFE installed on the aircraft, not like the first one. I am not really sure how Malindo (Batik Malaysia) identify and define themselves. They started as hybrid airlines, and then claimed to be full service, and now they seem on the way to be low-cost.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKuala Lumpur to Jakarta
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"flight is quite comfortable "

(Indonesia)

Trip Verified | Jakarta to Kuala Lumpur. This my first time to fly with Malindo Air, actually i am a little bit confuse about how to call this airline wether Batik Air Malaysia or Malindo Air, since the rebranding is never finished or not. The flight is quite comfortable since the first step of booking, check in, and boarding was smooth although IFE on my seat did not work. Flight departed and arrived on time.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJakarta to Kuala Lumpur
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"been a horrible experience"

(Australia)

Trip Verified | Perth to Denpasar. Malindo sold our group of five university students non refundable flights which were found out to be cancelled before purchase. Flights still showed to be departing on the morning of the flight on Malindo Air website even though they were cancelled three days prior. Malindo refusing to give any form of compensation and now blocking all emails in regards to matter. I am disgusted with their service and this has been a horrible experience. I would give them 0 if possible.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePerth to Denpasar
Date FlownNovember 2017
Ground Service 12345
Value For Money 12345
no
7/10

"Leg room ample"

(United Arab Emirates)

Trip Verified | This was, I believe, the first late night / early morning flight for Malindo Air to Kuala Lumpur on a Tuesday which may explain the small number of passengers. Checking tracking websites, the incoming flight was delayed an hour with similar consequential delay in departure. Arrival KUL only 15 minutes behind time. Ample space to stretch out on board. Leg room ample and seats more comfortable than those offered by other airlines. Basic food (form of pot noodles) and soft drinks supplied but mostly slept given the 0240 departure. Basic headphones distributed for IFE. Sign on door stated Wi-Fi fitted but not advertised on board. Beware KUL airport as departure boards are not updated, a change in terminal for the connecting flight to Bangkok not shown until 25 minutes prior to departure with resultant mad dash to reach the gate via the train. On time arrival at DMK bags arriving at the carousel on clearing immigration.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePerth to Bangkok via Kuala Lumpur
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"in my opinion it’s managed badly"

(Sri Lanka)

Trip Verified | Denpasar to Colombo via Kula Lumpur. The first and the last time I will fly this airline and in my opinion it’s managed badly. From Colombo to Denpasar they gave us a 1 hour transit in KL and lost our bags, and the baggage services asked why I had booked a flight with 1 hour transit - I said if the airline couldn’t handle it they shouldn’t have let me book flights with one hour transit. The bags were later found but I had to go back to the airport to collect them after more than 6 hours of arrival. On the way back we had a 6 hour transit in KL and the flight was delayed for another 2 hours. After they boarded us to ththe gate the flight never showed up and they only told us that there was a technical fault in the pklane and a engineer is trying to sort out only after passenger made a fuss. We are still waiting for the aircraft.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteDenpasar to Colombo via Kula Lumpur
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Crews were attentive"

(Malaysia)

Trip Verified | Flew Kota Kinabalu to Kuala Lumpur. No doubt that Malindo Air is more than a budget airline comparing to other low cost airlines. However, many customer are not aware that the airline has revised its economy baggage allowance from 30kg to 25kg per domestic and international passenger since last year. During my flight, I was assigned at the middle emergency seat area. The leg room was huge. IFE content was decent but did not provide headset. Food was acceptable buts there was no choice,they do offer various of drinks. Crews were attentive.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteKota Kinabalu to Kuala Lumpur
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes