Malindo Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 355 reviews
4/10
No Skytrax Rating
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1/10

"2 months and still no refund"

(Pakistan)

Trip Verified | Last minute Malindo Cancelled Flight from Lahore to Kuala Lumpur without giving any proper explanation. No local customer service phone number in Pakistan, so I called international phone number in Malaysia to reschedule but I was told that all Malindo flights from Lahore were cancelled for the whole month of July. I could not wait that long and due to last minute re-purchase ticket, I had to buy very expensive ticket for almost double price with another airline. I requested refund for the tickets with Malindo on June 30th, 2019 (had to do online, no phone request accepted). Since then I have been chasing via email and phone, till today (August 14, 2019) no refund issued despite several emails and phone calls. I again called today to Malaysia office and I was told it is still being processed and will take 2 more weeks. Initially I was told and it is also listed on website that refund processed within 30 days. It is going to be 2 months and still no refund. When I asked the amount, they told me only basic ticket price is being refund and not the additional payment I made for seats. What is rip off! I am very frustrated and the worse experience ever I had. I will never ever travel Malindo Airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLahore to Kuala Lumpur
Date FlownJuly 2019
Ground Service 12345
Value For Money 12345
no
9/10

"The service was fantastic"

(Australia)

Trip Verified | I was a bit concerned about terrible reviews I had been reading, so didn't know what to expect. Had just flown the first leg to Bali yesterday and was surprisingly impressed! The service was fantastic from the minute we arrived at the airport. There was quite a long line at the check in counter, however 2 minutes later anyone with carry on only luggage were invited to an express counter and we were checked in about 5 minutes later! No flight delays. Aircraft was bit dated and there was no IFE on this aircraft which was disappointing. However if it hadn't have been complimentary I wouldn't have opted for it anyway so not a problem. Seats were a little uncomfortable but again not a problem. In flight service was fantastic by the cabin crew. Drinks ordered were delivered immediately and reasonably priced. A complimentary noodle or rice dish was supplied which came at a surprise as I was quite sure a meal wasn't included. For a budget option and based on this experience, Malindo Air will be my first preference when flying to Bali from Melbourne if they are offering a fantastic fare as we got on this occasion. My overall rating is 9/10, and haven't given 10 due to the lack of IFE. Not that it didn't have it, but only because the ticket was sold as having the IFE complimentary included although I'm sure there was also a fine print somewhere! Am now holidaying and I look forward to the return flight home next week and will write another review only if it is any different to this first experience.
AircraftBoeing 737-900
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Denpasar
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Not flying again"

(Nepal)

Trip Verified | Kuala Lumpur to Kathmandu. Worst airline till date. Very rude air hostess and rude staff. Last flight in Malindo. Not flying again. No value of customer.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKuala Lumpur to Kathmandu
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"stolen out of my checked luggage"

(United States)

Trip Verified | Ho Chi Minh City to Kuala Lumpur. Do not use Malindo Air. As a newer company, they obviously do not have high standards for their customer service. Money was stolen out of my checked luggage (long story) and I emailed the company. A lot. After being referred to baggage, I sent everything they requested (confirmation code, stolen baggage report) and received silence. For two weeks. I sent an email a week ago to request an update to no avail. The aircraft was equipped with televisions on back of the seat in front. The tvs in my row were broken.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Kuala Lumpur
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"200 USD for checkin baggage"

(Singapore)

Trip Verified | Singapore to Varanasi via Kuala Lumpur . I purchased baggage for my flight using their website as none was included in the ticket price. Only on reaching the website i was told that the baggage i purchased was only for half of the journey which was from SIN to Kuala Lumpur. Why they book baggage only till the layover? Asked me 200 USD for accepting my checkin baggage. Did not care if i miss my flight or my baggage. Rude staff, bad meals and old planes are some other highlights of this airlines.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Varanasi via Kuala Lumpur
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never on time flying Malindo Air"

(Singapore)

Trip Verified | Johor Bahru to Kuala Lumpur. From 09:30pm delay to 10:10pm and further delay to 11:50pm. Just a short distance flight from JB to KL will take 2 hours plus in delaying! I am never on time flying with Malindo Air! Worst service airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJohor Bahru to Kuala Lumpur
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Overall 48 hour delay"

(Australia)

Trip Verified | Adelaide to Bali. 24 hour delay, emailed 30 minutes before check in. Next day same thing. Overall 48 hour delay - not advised that the plane was more than likely not going to take off and we should have made other travel arrangements. When we did finally get to check in, system was broken and we had to wait 45 minutes. Ground staff were working all hours and getting abused by customers because the airline they work for is incompetent - shocking. Wasted 2.5 days of a holiday!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAdelaide to Bali
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight delay of 1 hour"

(Malaysia)

Trip Verified | Kuala Lumpur to Denpasar. This flight delay of 1 hour with no compensation. Snacks for 3 hour flight with water totally unacceptable, not all seat screen function. Unhelpful cabin crew on this flight. No email notification to some passenger who expected their ticket includes luggage. This cost passenger who already check in online paid luggage more then flight ticket price.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Denpasar
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Food was delicious"

(Australia)

Not Verified | Perth to Penang via Kuala Lumpur. Was totally dreading this flight. Boarding was great, in-flight service had lots of new movies. Heaps of leg room. Food was delicious and cold beers for $5. Waiting now for connecting flight to Penang.. Hope it's the same the way home.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePerth to Penang via Kuala Lumpur
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"baggage needs to be purchased"

(Netherlands)

Trip Verified | Penang to Kuala Lumpur. When booking this flight I wasn't aware that baggage needs to be purchased separately. At the check-in counter I was told the baggage would cost me over 700 ringgit. Way more then the actual flight. I wasn't aware of this anywhere in the booking process.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePenang to Kuala Lumpur
Date FlownJuly 2019
Ground Service 12345
Value For Money 12345
no