Malaysia Airlines

✅ Verified Review | Seoul Incheon to Kuala Lumpur on an A330 with 2-4-2 configuration and a slimline design seat at 32" pitch. Flight was full and smooth. Watched 2.5 movies on a 6 hours flight. Food was good and portions satisfactory with 1 lunch, and a simple egg or cheese sandwich before landing. Just hope the coffee is much pure as it tasted too mild, and serve with powdered creamer instead of milk. Cabin crew was attentive but lacking customer service skills. Lately I noticed the senior cabin crew in this airline are grumpy. The flight announce by the crew was really terrible with lots of long pauses and not smooth. Miss the old time of Malaysia Airline where everything was so classy and top of quality.

✅ Verified Review | London to Denpasar return via Kuala Lumpur. Outbound check in all went smooth, flight left on time and connection was equally as good. The food was okay, no complaints, a little tight on the alcohol and they used one small can of beer for two customers. Check in on return journey not so pleasant - I'd already checked in online and only had hand luggage but must have waited 1.5hrs to collect boarding passes - they blamed computer systems. The flight left on time and connection was smooth, a short delay but not too bad. Overall experience was good but gotta get a good bit further to get there 5 Star rating back. The seat USB ports on 3 of the 4 flights didn't work.

✅ Verified Review | Kuala Lumpur to Colombo, the service on airport was perfect. The business lounge at KL airport was the of the best. The aircraft 737 has the special business class seat, it is very nice for the narrow-body jet. The price for the ticket is good, for example I pay 180 USD for one way ticket in business class.

✅ Verified Review | Finally I've experienced the latest Malaysia Airlines business seats on their A330. Was seated at 1K which was the front most throne seat that gives the best space and privacy. The new seats offer great flat beds but unfortunately there wasn't any bed linen or amenity kits provided during my flight from Beijing to KUL. Service was good with the crew being attentive to my needs. Sleeping on a full flat bed is great but it could have been more comfortable with added bed linens. The IFE could have been better and having WiFi would be great for long haul flights.

✅ Verified Review | Purchased a discounted business class fare Hong Kong to Lond0n return via Kuala Lumpur and then used MHUpgrade to first class on the KUL-LHR-KUL sectors. Delightful crew who provided exemplary service, good food, comfortable seats and above average IFE. Wine list in business class is not a strong suit for MH and the wine list for first class was better suited to business class. Would I have paid full fare for MH first class? Never. However the overall cost of the base business class fare plus the MHUpgrades was cheaper than business class direct HKG-LHR-HKG. So for me it was value for money and I got to support an airline that I’ve happily used for a long time that’s going through some pretty significant challenges at the moment.

✅ Verified Review | A tired aircraft (A380 London to Kuala Lumpur) despite all the grandeur associated with its heritage. The carpet in business class was threadbare in places leaving the undercover exposed. Doors to seat side cabinets didn't close. The seat itself was dirty and clearly a thorough cleaning of the surrounds had not taken place because when I fully reclined the seat a plastic bag fell out, and so too a ripped up customs declaration form along with some other debris. Food choices were limited and on the KL to Melbourne leg they had already run out of one of the main course before they got to me. Despite being in business class. My business class seat on the KL to Melbourne leg was in the middle row leaving a ridiculously tight fit for my legs once the seat had been fully reclined to a bed. In order to exit the 'bed' you had to bring the seat back to the upright position in order to be able to swivel your legs out from the little nook in which they sat when lying down. Entertainment choices were sparse and the selection of "Latest Releases" was hilariously small. Staff were earnest in their attempts to offer a professional service but there were mishaps and mistakes. The check ins at both London and Melbourne was not with out incident. London took over 50 minutes for business class which must be some sort of record. In Melbourne on the return leg I was told "I am logging off as my shift has ended so try the next counter". That's a first in my many years of travelling for business. The lounges in Melbourne and London offer the bare necessities whilst the KL Lounge was more befitting that of HQ as it should be. I can see why they offer fares at a discount to the major airlines. They need to in order to attract the clientele and your experience is a discounted one.

✅ Verified Review | Bangkok - Kuala Lumpur - Colombo and return 17-22 October 2016. B737-800 on all legs. All 4 flights on time. Good food and drinks, though beer and wine not offered on BKK-KUL-BKK sectors. Checked in from transit in Bangkok required some patience and permission from the airport manager (why? They claimed because I came from an LCC?) I had only carry on luggage with me so could not see any disadvantage on their side. Got checked in on an earlier departure (for free) after request as the transit in KUL otherwise would have been 70 Minutes only. Pre-departure drinks provided. Hot towels. Great attention from FAs. The lack of alcoholic drinks available for the BKK-KUL sector, which is a big fault in my view. Golden regional lounge in KUL is good with showers, views, and spas. Aircrafts were almost full. Food onboard OK but not top class. IFE is OK, but not of my main interest. Worse is lack of ice, cheese, smoothies, booze, or other refinements. However, the price was extremely competitive and only half of what other legacy carriers charge in business for the same route. Loads of FFP-miles earned were instated shortly after to QRs programme.

✅ Verified Review | Kuala Lumpur to Perth and the flight has been a pleasant experience with friendly and helpful cabin crew. After about almost twenty years of not flying Malaysia Airlines, this experience will make me use Malaysia Airlines in the future. Thank you for your good training on cabin crews.

Everything about the London Heathrow - Kuala Lumpur legs was outstanding. Kuala Lumpur - Sydney offers nowhere near as much space as with the seat fully reclined your legs go under the row in front in a 1-2-1-2 etc configuration down each side. Food and drinks plentiful and excellent, although the order-in-advance function was clunky outbound and inaccessible for the return journey. Good range of films and music, TV a bit limited but maybe that's just a matter of my tastes. Crew helpful and highly efficient. Singapore is the benchmark for that part of the world and although I've never flown business with them, it's hard to see how they can be much better out of Heathrow than Malaysia is.

London Heathrow to Denpasar Bali via Kuala Lumpur. Flight to Kuala Lumpur the food was not good, Malaysia Airline lost all five bags for stop over - next day fly on to Bali we found three bags out of five bags made a report of two missing bags and one damaged bag. After 83 days we still have not received the two lost bags. Bali to Phuket flight okay, Phuket to KL they lost three bags even the one we replaced - other two where dripping wet and we had to wash our cloths in hotel. Stopover for two nights and we fly back to London - the food on the plane for the return journey was great but the staff were rude and three tvs where not working correctly and two seats where broken, I spoke to the head steward of first class and told him that I was going to make a complaint - sent a letter by recorded delivery to the CEO of Malaysia Airlines no reply for 50 days. I have phoned them and get the run around no one is willing to help send e-mails, no reply. You would think by now that you would get a reply even if it was a standard letter by saying that they are looking in to your complaint - customer care is very bad I think and they don't care.